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Average of 96 Customer Reviews
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Review fromAmber D
Date: 01/12/2023
5 starsLove, love, love this company! I have the utmost confidence in their recommendations and do not get the feeling they are trying to upsell us either! Quality work provided by professionals who are thorough and dependable!Review fromJennifer G
Date: 12/20/2022
1 starJennifer G
Date: 12/20/2022
I tried to not write this review, but I was denied the ability to talk to a manager. The technician who came to work on my furnace and water heater was kind, professional and personable. However, I had several concerns about his work and communication with me. He did not send my invoice. I had to ask for it the next day. He said he would give me a discount on a water pressure valve, if I gave him a good review. All past technicians had showed me what they had done on each appliance and why with pictures. He seems to have promise and I wanted to talk with his manager to relay what I hoped would be helpful suggestions. The woman at Lion who answered the phone, refused to forward me to a manager. I explained several times that I just wanted to let them know my concerns and she said she would relay them and sent me the invoice. I asked four or five times to speak with a manager and the she asked what kind of resolution I wanted. I said I do not want money, discounts or anything but after the tens of thousands on dollars I spent with Lions, I thought they owed me the courtesy of speaking to a manager. She continued to argue and I just hung up. This was so unlike my previous experiences with Lions that this review seemed the only way to be heard.
Lion Home Service
Date: 12/21/2022
Hi Jennifer, I apologize for the difficulties you ran into when you called today. I have already addressed with my team. I am a manager and will be calling you momentarily. Thank youReview fromS. R.
Date: 12/16/2022
1 starS. R.
Date: 12/16/2022
My AC broke down. We called Lions and had a great experience. Well at the beginning of fall we called them again for a duct cleaning. Jasmine came to my home and sold us a duct cleaning, sanitizing, and sealing. She convinced us we can add the charges to the loan already in place at about $50 extra a month. When she left we had the understanding of what was supposed to be done, a 2 year supply of filters for our furnace was supposed to be delivered, and a service plan for inspection.
The next day I get a call that they can come do the work. The machines they needed to do the job were extremely loud interrupting my job. They did not fully seal my vents when adding the glue causing my dinning room/kitchen to get fogged out and I almost had an asthma attack. They were here half the day and left the foam to block the vents and an open knife where my grandson found it open.
When they were leaving they wanted me to sign off, but financing was not secure before work was completed. They stated that they would let Jasmine handle it.
We were negotiating terms of an agreement to pay for the work, but Jasmine never followed through. We would set times to talk, for her to stop by, and no show and no communication that she was not going to be there.
We then started talking to the head of finance. They agreed that a signed agreement was not there.
We demanded an original invoice, advised we never got the filters, and to cancel the service plan. They sent us an invoice showing signed on 11/01/2022 but work was completed on 11/08/2022. It also shows a payment that we made in good faith on 12/01/2022.
The agreement does not have a signature for completed work, still shows the filters and the service plan. When trying to determine why, no one will respond. They are not providing a certificate of completion. This means they cannot prove the signature was placed on the document in the day in question.Lion Home Service
Date: 12/19/2022
Hi Ms. H********, I apologize for the difficulties and am happy that we were able to reach a resolution regarding payment. We appreciate you and your husband's time while we came to an agreement on the services and payment details. As discussed, the service plan has been removed from the invoice, but is still active for your use. Please reach out if you have any further questions. Thank youS. R.
Date: 12/19/2022
We were able to come to a compromise with the business that we both were satisfied with.Review fromBen R
Date: 11/29/2022
5 starsBen R
Date: 11/29/2022
Explained what was happening. Finished everything and made sure was working properly. Cleaned up after.Lion Home Service
Date: 11/29/2022
Thank you for the awesome feedback Ben! We appreciate you taking the time to rate us!Review fromTodd C. N
Date: 11/19/2022
5 starsTodd C. N
Date: 11/19/2022
professional kind fast on point knows what he is doing would recommend him to anyoneLion Home Service
Date: 11/29/2022
Thanks for the great feedback! We appreciate you taking the time to rate us.Review fromDavid D
Date: 10/27/2022
1 starDavid D
Date: 10/27/2022
We have had good luck with Lion in the past, but those days are over. On Tuesday one of their technicians came to our house for regular furnace service. When he left, the thermostat was black and couldn't be used. We contacted Lion, and were told he would come back that afternoon. He didn't. He came back yesterday afternoon and tinkered around for a while, but was unable to figure out the problem. He said his supervisor, who knew how to fix the problem, would call. He didn't. Now we are in our third day without heat, and snow is in the forecast. Meanwhile, phone calls and e-mails to Lion have been unavailing. Apparently we are going to have to find someone else to come in and fix what they wrecked.Lion Home Service
Date: 10/28/2022
Hi David- I am sorry for the difficulty you were having. I see that on the day of this review, we scheduled for the next day per your request, however we also went out late the same day to get your system functioning. We returned in the morning with a new thermostat that was replaced at no cost to you. Please feel free to reach out to me if you would like to discuss further. Thank you
-KarenReview fromChuck P
Date: 10/25/2022
5 starsChuck P
Date: 10/25/2022
Very nice and polite, a pleasure to do business with.Lion Home Service
Date: 10/25/2022
Thank you for the feedback Chuck! Glad we could help with your septic needsReview fromDavid M
Date: 10/15/2022
5 starsDavid M
Date: 10/15/2022
Very professional service. Advised me what was needed and what was not needed. Very much appreciated.Lion Home Service
Date: 10/17/2022
Thank you for the great feedback! We try hard to provide the right options for all of our clients to best meet their needs. Glad we could help!Review fromKevan C
Date: 10/13/2022
5 starsKevan C
Date: 10/13/2022
Garrett came out and quoted duct cleaning work. He's professional and very friendly. His quote came in very reasonable. We felt more like a friend was visiting instead of a person quoting a job.Lion Home Service
Date: 10/14/2022
Thank you for the great feedback! We value our relationships with our clients and love to hear about the awesome interactions our field team has when inside homes.Review fromcheryl L
Date: 09/28/2022
5 starscheryl L
Date: 09/28/2022
I have been a member of Lion for several years. Trent came out yesterday and fixed my water heater. He did a great job and was knowledgeable and made the experience much easier to deal with! I am always happy with the response time and capabilities of the Lion Team. Thank you, Trent, for doing an excellent job! CherylLion Home Service
Date: 10/03/2022
Thank you Cheryl for the wonderful feedback! We pride ourselves on providing the best service to keep you and your home healthy and comfortable.
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