Reviews
Customer Review Ratings
Average of 94 Customer Reviews
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Review fromTom B
Date: 06/12/2023
5 starsTom B
Date: 06/12/2023
**** from Lion was courteous, professional, and thorough. Diagnosed the situation and provided options.
Lion Home Service
Date: 06/13/2023
Thanks for the 5 stars ***!Lion Home Service
Date: 06/13/2023
**** is a great part of our team and I am happy that he gave you options so you can choose what works best for you.Review fromEd V
Date: 04/30/2023
5 starsEd V
Date: 04/30/2023
Mathew H****** with Lion was professional and did an excellent job.Lion Home Service
Date: 06/13/2023
Thanks for the 5 stars **!Review fromKaren W
Date: 04/25/2023
5 starsKaren W
Date: 04/25/2023
I am so appreciative of the consideration of the company to give a window of time to arrive and a picture of the technician.
Technician was friendly and helpful.
I would highly recommend Lions.Lion Home Service
Date: 04/28/2023
Thank you for the great review Karen! We always appreciate the feedback and love hearing that we provided great service to our clients. We look forward to servicing your home in the future.Lion Home Service
Date: 06/13/2023
Thank you for the 5 stars *****! We aim to give the best service and expectations to our clients and I am happy we provided you with our all star service!Review fromGary “Pete” P
Date: 04/04/2023
5 starsGary “Pete” P
Date: 04/04/2023
Taylor did a great job for me today. Prompt, efficient and pleasantLion Home Service
Date: 04/05/2023
Thanks for the great feedback on Taylor! He is an awesome part of our team and we love the service he provides to our clients.Review fromDarra M
Date: 03/06/2023
5 starsDarra M
Date: 03/06/2023
Fast scheduling; professional service and options provided as part of estimateLion Home Service
Date: 03/07/2023
Thank you so much for your feedback! We aim to provide options to our clients so they can choose what works best for them!Review fromAmanda B
Date: 03/02/2023
1 starAmanda B
Date: 03/02/2023
The workers were great and even stayed late to ensure our unit was installed. My problem is that my humidifier was connected to thermostat control as it should have been, and also the price of the unit. We did not have a choice at the the time as Lions was the only one able to come out before 2 weeks and it was middle of winter. With out other options at the time, we had to go with lions. Given other circumstances we would not have gone with them, as they charged almost double of what others would have. I would not recommend them simply because they over charge and prey on those with no other options.Lion Home Service
Date: 03/07/2023
I'm sorry you feel you were overcharged. Our pricing is set for equipment and the overall pricing only changes based on what type of equipment is needed for a particular job. We have the ability to provide same day service and emergency service, and are proud to do so for our clients at no upcharge in pricing other than the dispatch fee changes for overnight dispatches. Your purchase also included a membership in our service program which adds benefit to your whole home equipment purchase.Lion Home Service
Date: 03/07/2023
In addition, we would have been happy to address any concerns you had regarding pricing, installation, etc at the time of the install or prior. Even though the install of your system was a year ago, we would still be glad to answer any questions you may have. Thank youReview fromJoe H
Date: 02/28/2023
5 starsJoe H
Date: 02/28/2023
The technician did a good job and explained everything what was needed. was very professional and complete. Thank youLion Home Service
Date: 03/07/2023
Thank you for the great feedback! Always good to hear that our technicians are giving 5 star service!Review fromrobin m
Date: 02/25/2023
5 starsrobin m
Date: 02/25/2023
Lion has always been extremely professional and completely upfront with all their costs. They have even completed work without charge, if warranted. They have a history of what work is completed from all visits, this helps them be very efficient with their service. I highly recommend them to everyone.Lion Home Service
Date: 02/27/2023
Thank you for the great feedback Robin! We appreciate hearing from our clients and love seeing the positivity from the hard work our technicians provide.Review fromRobert R
Date: 02/01/2023
1 starRobert R
Date: 02/01/2023
I would NOT recommend you use this company. I previously used AirServe heating, but the owner retired and moved service to Lion. I had a "free" inspection and was told I needed a furnace - ok - apparently I did. A new furnace was scheduled for the next day. HOWEVER they did not turn the furnace back on when they left and we had no heat until 5 pm the next day when they finished the new furnace installation. When they installed the furnace they apparently shut off gas to the entire house because the hot water heater pilot went out (as did both our gas fireplaces) and we had no hot water. I called them and they said someone would be out that day - they never came. I figured out it was pilots when fireplace didn't work. The really frustrating part is you can't talk to anyone to get help. They have a number to call but that doesn't get you anyone that could say - check the on off switch or check the pilot. Getting a call back to talk to someone about these issues was a nightmare. I just expect better customer service than I got and won't ever use them again.Lion Home Service
Date: 02/02/2023
I apologize you felt the customer service was poor. As explained when we talked on the phone yesterday, there were 3 attempts to reach you regarding your concerns with voicemails left each time. We do not troubleshoot over the phone as there can be significant issues missed that can create safety problems, especially when dealing with gas. We wouldn't be able to turn on the furnace prior to completing the installation as well. Regarding not showing up- the client called in to advise they had turned on the pilot lights themselves and we were no longer needed, so appt was cancelled. We made every attempt to contact you in a timely manner regarding your concerns, and when we did connect yesterday, a full explanation was given. Thank youRobert R
Date: 02/03/2023
Letting go of the you saying you called several times and I never getting a call or voicemail or any record of a single call, the basics of the poor service are:
Your techs did not turn on the furnace after their inspection. We were without heat during a cold winter night and next day until new furnace was installed.
We were without hot water for an entire day - Your techs did not check pilot lights after shutting off gas to install furnace and did NOT come to fix the next day - I cancelled the call well into the evening after I learned it was pilot lights and that no one was coming that day, even though I called first thing in the morning.
I strongly believe that the level of customer of service is well below what I would expect from a business wanting me as a customer.
.Review fromStacey T
Date: 01/13/2023
1 starStacey T
Date: 01/13/2023
Tried to get my 84 year old mother to buy a new heater when one was not at all needed. Her heater is in the crawl space that is very hard for her to access. After checking out her heater, the technician lied about some of his findings: there was no filter in the furnace and a large hole in the back of the furnace. I crawled down and took pictures of the furnace that proved the findings were made up. Shame on you Lions!Lion Home Service
Date: 01/16/2023
HI Stacey, I see that you called in on the same day as you posted this review. We will get permission from your mother to discuss the details of the visit with you, and will be reaching out if we get that approval. There was no charge for the visit, and options were provided to replace the 20+ year old unit that has a hole in the flu pipe, and that a filter rack is needed. No pressure was applied to make a sale, and options were given based on the findings in an effort to correct the issue of no heat. Thank you
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