Complaints
Customer Complaints Summary
- 39 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Marketing 360 or madwire. (Same Company)Took $12380 To help my sole proprietor small company, grow up. They promised me the world. And In 4 months I have only one Job
Business Response
Date: 11/03/2023
Hi, ****! Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at ************ and ask for *****************************. Thank you!Initial Complaint
Date:08/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Patrick called me Friday after I clicked on an ad I hired this company and was throttled into paying $6500 which I canceled within three days fast forward four months later I’m now being charged $50,000 and they will not refund me my money stay away from this company. This is a complete scam. I hope people read this and I can help them.Business Response
Date: 11/08/2023
Hi, John. Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at 855-773-8171 and ask for Sara Cagle. Thank you!Initial Complaint
Date:08/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They completely sold me on their ability to build a website and market my new business. I was ready. I provided them with all info requested as soon as possible (week one) they did not seem to hear me. I was continuously asked for the same info. They did not present any work at all for the first 2 months and when they did it was not what I had asked for. Then they say I will have to pay a fee monthly in order to access my web page they created with my help. If not I will not be able to use or adjust anything. I spoke on day one saying I did not want that I confirmed with them I would own my own page when completed meaning free to do as I please. When I said something they marked my account as canceled even though I was previously told I could not cancel. In the end after spending around **** I got nothing. But lost time and business. Very disappointingBusiness Response
Date: 11/03/2023
Hi, ******! Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at ************ and ask for ***************************. Thank you!Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with this company August 2022 , they stated everything was a easy process to create website+ marketing . Fast forward to to October at this point they have charged me over $5K and nothing I was promised was completed ! They stated I had to keep paying $2500 a month until it was done . I originally told that the process to create the website and content takes 2-3 weeks and that I was go to start paying the extra fees once the website was completed . This company is a scam ! Do not sign up with this company you will regret it !!Business Response
Date: 11/22/2022
Hi, *******. Please respond to Madison at your earliest convenience so we can get you taken care of. In case you need it, here is our front desk: (888********* Thank you, and we'll look forward to hearing from you soon.Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Madwire in January. For months I didn’t receive anything from them. When I did receive a couple of photo that they found online, none of the photos had anything to do with my business. I sale professional lash extensions and they kept giving me photos of mascara!
They also uploaded product description without my knowledge. That were hurtful to my brand. The description were describing strip lashes!
Then they turned on ads Without my approval. It took weeks for them to turn them off! I was never told what was being advertised. It’s still a mystery!
I tried changing my card on file after the first month and it took them 3 months to do it.
After hours of explaining and nothing being resolved. They refused to refund me.Business Response
Date: 11/21/2022
Brandi, thank you for reaching out. If you can respond to Chris at your earliest convenience, we'd like to connect and get you taken care of.Customer Answer
Date: 11/21/2022
Complaint: ********
I am rejecting this response because: While trying to resolve this issue with Madwire I have talked to Jason C******, Nick C********** and Julian J**** about this matter. I do not know who "Chris" is.
Regards,
****** *******Business Response
Date: 12/05/2022
Hi, Brandi. Chad S*** has also tried to reach out. Below is our office number for our front desk. Please call at your convenience so we can connect you with him. 888-********
You can also respond to him directly at Chad.s***************Customer Answer
Date: 12/05/2022
Complaint: ********
I am rejecting this response because: I have already tried to work something out several times. I would like a refund.
Regards,
****** *******Business Response
Date: 01/06/2023
Hi, Brandi. We hope you had a nice holiday. If you have any questions about next steps or need anything from us, please reach out to Chad.Customer Answer
Date: 01/16/2023
Complaint: ********
I am rejecting this response because: we have not come to any agreements.
Regards,
****** *******Business Response
Date: 02/01/2023
Hi, Brandi. Our team is still interested in providing a resolution. However, we feel it's important that a resolution be fair to both parties. If you change your mind about accepting any of our offers, please reach back out to Chad. We wish you all the best.Customer Answer
Date: 02/02/2023
Complaint: ********
I am rejecting this response because: marketing 360 is offering an unfair refund. The last month should be refunded because i didn’t use their services. I didn’t receive anything during the other months. You don’t deserve to keep someone’s money when you didn’t provide the servers you promised. My offer was more than generous.
Regards,
****** *******
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