Complaints

This profile includes complaints for Orthopaedic & Spine Center of the Rockies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Orthopaedic & Spine Center of the Rockies has 4 locations, listed below.

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  Orthopaedic & Spine Center of the Rockies

  2500 E Prospect Rd Fort Collins, CO 80525

• 

  Orthopaedic & Spine Center of the Rockies

  2500 E Prospect Rd Ste Main Fort Collins, CO 80525-9718

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  Orthopaedic & Spine Center of the Rockies

  1900 16th St 3rd Floor Greeley, CO 80631

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  Orthopaedic & Spine Center of the Rockies

  3470 E. 15th St Loveland, CO 80538

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I underwent four surgeries at this center. I had PT following each round at their PT facility. Things were going ok until I contracted Covid, which attacked my joints where I had the surgeries, gave me neurological issues in my upper extremities, and turned into long Covid. I am still dealing with all my issues and have about 60-70% use of my hands depending on the day, as well as all the long covid symptoms. At one point as I was growing increasingly frustrated, the surgeon agreed to extend my PT. I was not informed by Ortho Spine that my insurance allowance for PT for the year had been used up, and I was in no condition to know that on my own. The extended PT sessions were not at all helpful for my condition and I have had to seek a lot of care outside of Ortho Spine, and I am getting good care but at considerable expense. I have been contacting them for over six months to try to get this bill adjusted without a response. The bill is in the amount of $854.50. I finally just recently received a response that they were willing to adjust the bill to $685.50. It's not enough. I am requesting that the original bill be reduced by at least half at minimum, and I would like it waived completely since I got no positive result from the additional sessions. Will you please help? The account number is 191580. I have uploaded copies of the original and adjusted billing statements.

  Business Response

  Date: 08/15/2023

  from: Jacob TrampJohnson <[email protected]> via wynco.bbb.org 
  to: "[email protected]" <[email protected]>
  date: Aug 15, 2023, 11:42 AM
  subject: Case # 20337679
  
  ATTN: Clay Andersen
  
  Good morning,
  
  Per your recent voicemail, I wanted to reach out and confirm we are in receipt of the letter dated 7/28/23 pertaining to case # 20337679. We have reached out to the patient directly to discuss further and work out resolution directly with him.
  
  Thank you for your time,  
  
  Jacob
  
  Jacob Tramp-Johnson
  Revenue Collection Manager
  [email protected]
  (970) 419-7041 (direct)
  
  Orthopaedic & Spine Center of the Rockies, PC (OCR)
  2500 East Prospect Road
  Fort Collins, CO 80525

  Customer Answer

  Date: 08/24/2023

  Complaint: 20337679
  
  
  
  I am rejecting this response because: I want the charges associated with PT dismissed in entirety.  I will contact Dr. Peterson's office and request that charge be removed.

  I
  am dealing with long covid and all the associated symptoms...brain fog,
  fatigue, heart palpitations, shortness of breath, etc.  When completing
  the original complaint, I omitted the most important thing.  I realized it
  immediately upon submitting, but I was unable to edit it.  So here it is:
  
  Following
  my second surgery, the PT department at Ortho Spine totally mishandled my post
  operative care: I was not put in the sling I was supposed to get.  Once
  Dr. Peterson and his PA Jess discovered the error after a week or two delay,
  they were livid.  They came over from their side of the building into the
  PT area and chewed out the PT responsible, which brought her to tears, but she
  had made a huge mistake.  Dr. Peterson, Jess and the PT apologized
  profusely to my wife and I.  But this error caused a detrimental delay in
  my healing.  And then, as noted in the BBB Complaint, I got covid
  etc.  So the extended PT sessions were in part due to the PT's error.
  
  What I said in the BBB
  Complaint is that I wanted the bill cut in half at minimum or wiped out. 
  Reflecting on things, the only acceptable thing at this point for me is that
  the bill be dismissed.  For the post-op PT error alone which had a direct
  cause in my needing additional PT and hence this bill I'm disputing.  I'm sure the Ortho Spine Billing Team
  will see in my record what happened and Dr. Peterson and Jess will
  confirm.  I'm asking they do the right
  thing under the circumstances and cancel the bill...it's the very least they can do.
  
  
  
  Regards,
  
  
  
  James Reinicker

  Business Response

  Date: 09/08/2023

  from: Jacob TrampJohnson <[email protected]>
  to: Clay Andersen <[email protected]>
  date: Sep 7, 2023, 4:38 PM
  subject: RE: Additional Response Required | BBB Complaint ID 20337679
  
  Clay,
  Thank you for your email. Please note that we reached out to the patient yesterday and are working with him directly to address his additional concerns.
  Thank you,
  Jacob
  
  Jacob Tramp-Johnson
  Revenue Collection Manager
  [email protected]

  Customer Answer

  Date: 09/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  James Reinicker