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Business Profile

Online Retailer

BlackBox Industries LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products totaling $306, they were never delivered and I was never given any tracking information. I have emailed the seller multiple times with the excuse of not being able to have a machine shop at the moment that will produce a product, and they stopped contact with me once I asked for reimbursement if they fail to provide. My order date was 8-7-2023, and I recently had a false update of order completed as of 4-20-2025.

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sign up for a 7-day trial, I cancel be for the 7 days they charge my card for 8.99. They are trying to card my card aging on the 14th I have email that have not go back to me at all

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order in October of 2022 and paid $169 - ORDER #**** and I am still waiting for it.I started contacting **** ***** the owner in Jan of ******************************************************************************************************************************** along for so long ****** wouldnt refund me.The guy refuses to refund me, keeps telling me hes hired a new machine shop and as soon as they get them done he will send me my products, it been two yrs now.I have a string of emails from him. 8 total dates from Jan 2023 to June of 2024, he now doesnt bother to respond.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered on 2-13-2024 with an estimated ship date of march. **** responded to my email on the 15th of February. Then 3-11 i asked for an updated and was told end of march. since then i have asked seven times for an update, response and even a refund. But have not heard back

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Orders my signal ****** 1 and a half years ago still has not delivered I have been messaging with **** the whole time and he just keep telling me the same thing that the shop is working on it he won't deliver my purchase

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this item from this company on Sept. 11, 2023. They immediately charged my debit card ******. They never shipped this item and I have been in contact with the the owner several times getting a different story every time. I have asked for a refund several times now. I have waited long enough. Now, I get no reply to my e-mails anymore. I just want my refund back. I think this company may be a fraud.

  • Initial Complaint

    Date:11/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered ONE Of The M1750S 1/4POUNDER SIGNAL CANNONS W/ ALUMINUM TAMPER With Tumbled Finish ***************** On October 18th 2023. I Have Waited A MONTH And Still Haven't Received My Item. I ******************* Again TODAY On 11 / 14 / 2023 And In My Email I Wrote " Please Refund My Money For The M1750S 1/4POUNDER | 1 BANGER | SIGNAL ****** W/ ALUMINUM TAMPER That I Paid $223.00 For A MONTH Ago On October 18th 2023. After You Refund Me In Full, Please Send An EMAIL Showing PROOF Of Refund. I've Waited Long Enough. *****************************, ********* " I Then Received Another Email From Black Box Industries With The Following Words " Hey *****, We have had to push our expected release dates back on our pre-sales. Were currently waiting on these orders from the machine shop. Were anticipating that the cannons will be shipping in the next few weeks. Well send a confirmation email when your ****** is on its way. Sorry about the ******************** | BBI " I Then Replied To That Email Saying " ****, I DON'T THINK YOU UNDERSTOOD MY LAST MESSAGE. I WANT A REFUND PLEASE. " And I have heard nothing else from **** or Black Box Industries Since. If I have to hire a Lawyer, I Will. I have read where Other customers have had the same problem. PLEASE REFUND MY MONEY IN FULL IN THE AMOUNT OF $223.00 Or I'll Have No Choice But To Hire An Attorney.

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 25, 2023 I Paid $522.00 US, Receipt #****-5906 Order ID # **** To ***********************, Owner: *******************) they were to provide 5 signal cannons with associated tampers. 1 (M1750S), 1(M1000S), 3(M300S). To date 8/23 I have received no product, and no communication. All communication is initiated by me. They (BLACKBOX INDUSTRIES LLC) *******************, Sets a date for shipment. On his website. When the day arrives, it gets pushed back another month with no communication. When you reach out to him, **** says there are production problems and refers to the latest pushed back date. 6 months this has been going on. It has become evident the date is never coming. ******************* refuses refunding my money despite repeated requests. **** ignores the refund request and says the release date has been pushed back.

    Business Response

    Date: 08/28/2023

    Thank you for the opportunity to respond to the dispute you referenced.


    The transaction was made as a Pre-sale purchase, with an estimated delivery date. Pre-sale, by its very definition means that a product is not yet available for sale, and the buyer recognizes that it will be available only at some point in the future. Ive done my best to provide realistic estimates of when the product will actually be available, but in an entrepreneurial business, dependency on contracted suppliers is what determines the actual product availability date. So it has been with this product. Ive kept the pre-sale customers informed on the difficulties experienced by my supplier and by extension, me.


    I have every intention of fulfilling this order when the finished product is available from the machine shop. 


    I respectfully reject the claim that a future product with an estimated date is subject to refund. 

    ******************* | BBI

BlackBox Industries LLC is NOT a BBB Accredited Business.

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