Property Management
Monarch Investment & Management Group, LLCHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Property Management.
Complaints
This profile includes complaints for Monarch Investment & Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 260 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Description is too long. Please review attached document.Business Response
Date: 07/18/2025
After reviewing our records, we were unable to locate an active lease under your name. However, we strive to provide a positive experience for all residents, guests, and visitors to our community.
To help maintain accessibility, our community has clearly marked towing signage and it's posted throughout the property in accordance with local regulations. Additionally,residents are informed of our parking policies and are responsible for communicating those guidelines to their guests and any other occupants.
While we are unable to discuss the specifics of another residents situation, we are always happy to discuss community policies or concerns directly. Please feel free to reach out to the office if you would like to talk further.Initial Complaint
Date:07/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** been so depressed living at The **** Apartments in ***********, **. My initial move in was ruined by a defective fire sprinkler system that erupted & ruined all my brand new ***************************************** Since January *** been calling the front office about my upstairs tenants dog that stomps, & knocks over furniture during 1AM-8AM (its cage in the **** is directly above my *************** The manager, ****** told me she refuses to resolve the issue because my rent was late. She told my friend that I dont have a single nice bone in my body, which is absurd considering *** been in an abusive relationship that resulted in an attempted murder (was strangled), & I literally never go anywhere, talk, or bother anyone. My unit is 24/7 spotless & beautifully decorated. Im responsible, respectful & clean. *** been experiencing debilitating depression that has barred me from leaving or communicating with anyone besides the office about the late night nonstop banging, slamming, crashing noise. I had previously tried to talk to my neighbors about the noise seeming as how we had a mutually acquainted relationship & thought they would be empathetic towards ******* 6yr olds lack of sleep from their dog. *** literally broke down crying several times over the lack of sleep & deliberate neglect of the property manager. Shes actually gone as far as to secretly inform the tenants of each time Id called, which resulted in the neighbors approaching one night while I exited my vehicle & accuse me of banging on their door that day (they were blaring extremely loud ********* heard someone outside their door banging for over 5 minutes); I never went to their door or their floor. I would NEVER do such an obnoxiously rude & disrespectful thing, regardless of my frustration w/ them. The ************ girlfriend THEN HIT ME & drew a gun which resulted in police arriving. ****** showed up accusing me of starting this!! A single mom doing her best! Time for an attorney!Business Response
Date: 07/11/2025
Dear Ms. **************** you for the opportunity to respond to your concerns. We appreciate you taking the time to share your feedback, and wed like to provide clarification based on our records.
Regarding the sprinkler issue in your unit earlier this year, our team responded immediately upon receiving your maintenance request and initiated repairs within minutes. You and the Property Manager spoke by phone that same day, and that conversation was documented. During the call, you inquired about a rent concession and were informed that the issue would need to be addressed first before that could be considered.
Following your outreach to our corporate office, our Regional Manager contacted you, and a $500 rent concession was provided as a goodwill gesture. This resolution was accepted and finalized at that time.
With regard to your noise concerns, our team investigated the matter and took appropriate steps consistent with our community policies.
We also understand there was a recent incident involving another resident. While our staff was not present during the event, we were contacted by local authorities and fully cooperated. Our involvement was limited to providing general background based on previously documented and addressed concerns.
In terms of your lease and payment history, there have been multiple instances of late rent, including recent legal filings that were resolved upon receipt of payment. While we are unable to fulfill all requests, we have worked with you to reach what we believe was a fair and reasonable resolution.
We remain committed to addressing resident concerns with professionalism and respect. Should you need further assistance, please feel free to contact our ***************** team at ***********************************************************************************************************.Initial Complaint
Date:06/30/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently entered into a new 12-month lease, a contract signed by both parties by me on May 22, 2025 and by the property manager of Homestead Apartments on May 23, 2025, effective June 1, 2025. The contract clearly states that my total monthly amount due, including everything, is $1,239. However, Homestead incorrectly added $1,374 to my June bill, sending me an email stating that I owed $2,613 when, clearly per our contract, I did not, I owed $1,239. The system doesn't allow you to pay only what you owe, so to get the rent paid I was given a ******* card by the ****************, and had to inconvenience myself on a work day and go to *******'s money services counter to pay the rent that I should've been able to pay via the Homestead system. To pay via ******* I had to enter personal information, then pay a $4 fee for doing what I couldn't do in Homestead's system because of their mistake.I emailed the property manager, advising her and anyone else concerned that if this happened again, I would file another BBB complaint against Homestead (I had to file one in December 2022 for a similar reason).Yet when ********* issued me a July bill last Friday, they were again charging me too much, this time $1,503 total. We're now about to begin the second month of our signed contract and ********* is yet again asking for a higher amount than what I owe. As stated earlier, this is not the first time I've had these issues with Homestead; in fact, twice in ****************************************************************************** with eviction if I didn't pay the inaccurate amount, which is why I had to file the initial complaint.I don't believe they're doing it on purpose, because that would be extortion and a matter for law enforcement. But it's at the very least negligence and incompetence, and they are in breach of contract either way.Additional Homestead contact info, if needed:Phone: ************ or ************ Email: ********************************************************Business Response
Date: 07/10/2025
After reviewing ***** ****** account and confirming details with the Homestead Apartments team, we verified that he was placed on a month-to-month lease following the expiration of his lease on May 31, 2025. This added a $150 month-to-month fee to his June rent, bringing his total to $1,374 which included rent, utilities, pest control, and the additional month-to-month fee.
His lease renewal was generated between May 26 and June 1, after June charges had already posted in our system (Yardi). As a result, duplicate charges were applied for rent ($1,125), utilities ($110), and pest control ($4), bringing his total account balance to $2,613.
These duplicate charges, along with the $150 month-to-month fee, have since been reversed, and Mr. ****** ledger now reflects a $0 balance. We apologize for any frustration this may have caused and are happy to assist if any additional questions come up.Initial Complaint
Date:06/28/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a tenant at Whispering Timbers Apartments in ******, ****, which is managed by Monarch Investment & Management Group. I signed a new lease in May 2025 with the agreed-upon rent of $1,026, after the removal of a $45 monthly pet fee.However, for the second month in a row, my rent portal is still charging me $1,070.99, despite Monarch acknowledging this billing error in writing and confirming they owe me an $84 refund. I was told in writing that they would fix it as soon as possible, but they also admitted they dont know when it will be corrected, blaming delays on corporate.Ive followed up multiple times through email, text, and in person. I have not received the refund, and the portal still will not allow me to pay the correct rent amount. This is putting me at risk of being late with rent, and Im now being forced to consider filing rent escrow with the court.Additionally, in the last 15 months, maintenance has lost my apartment key three times, requiring me to hand over my personal key so they could make a copy each time. This creates a serious safety and liability concern and adds to the overall pattern of negligence by management.Business Response
Date: 07/03/2025
The issue with Miss ****** ledger has been resolved as of Monday, June 30th. Miss ***** brought the issue to our attention on Friday, June 27th, and a credit request was submitted that same day. The approved credit was reflected in her ledger on Monday, June 30th. There was an unfortunate occurrence where her key was missing, however, this occurred just one time and was rectified upon our knowledge. We have maintained transparent communication with Miss *****, and she has thanked us for our efforts in resolving her concerns.Initial Complaint
Date:06/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The whole time Ive rented from this property it has been a nightmare. I continued to renew my lease hoping things would improve and for fear of major rent increases. They would always start requesting lease renewals months before lease end with the threats of significant increases if I waited until the end of the lease. I went months with ceiling damage that wasnt repaired til 9 months later. Then my apartment started smelling like gas. I contacted maintenance multiple times. They would say every time that there wasnt an issue. A few months later it was unbearable I contacted the gas company they came out twice to flag my unit and shut it off. They had to come out twice because again maintenance was saying that there was no gas leak until the gas company specifically showed them what was wrong. I first reported the smell of gas June 2024 the issue wasnt fixed until February 2025. That is scary. I have a child no telling what wouldve happened or if well have permanent damage physically from living there. There would be weeks I would go stay with my parents because the smell was so unbearable. I requested accommodations or discount on rent the month of February they refused they basically felt it was fixed now after months its not a problem. My window and sliding doors have leaked off and on the whole time Ive lived there from ********* they just made the repairs in 2025. Attached at pictures the sliding doors were worse I woke up to it sounding like it was raining in my apartment. Again no concern and no accommodations from management. I always have to contact corporate for anything to get done. Now they have decided to let me out of my lease hoping Ill go away but I have reached out to ****************** of **************** to help me pursue a case. Specifically for the time that my child and I were living with a gas leak. Im disputing the rent paid for the time I was there during a gas leak.Business Response
Date: 07/03/2025
Thank you for taking the time to share these concerns. We take all resident feedback seriously and have reviewed the matter thoroughly, including prior communication, work orders, and correspondence with our corporate and legal teams.
Regarding the report of a gas leak, our records show that on February 26, 2025, Spire responded to a service request and shut off gas service to the furnace. Our team addressed the concern immediately by applying leak sealer, and Spire did not report any additional issues or indicate that the repair was unsuccessful. Based on their findings, there was no confirmation of an ongoing gas leak at that time.
We understand that Ms. ******** expressed concerns regarding past issues. However, throughout her residency, our team has consistently met her needs and provided comprehensive support, addressing a total of 65 service requestsall of which were resolved and closed. Additionally, we would like to note that Ms. ******** renewed her lease in January 2025, which suggests that at the time, she was comfortable continuing her stay in the home.
As previously communicated, we extended an offer to allow Ms. ******** to break her lease without penalty should she wish to relocate. That offer still stands as a gesture of goodwill and in recognition of her concerns.
We value all of our residents and remain committed to providing high-quality and well-maintained homes. Should Ms. ******** have any further questions or wish to discuss this directly, she is welcome to contact our team at *************************************************************** or visit the office at her convenience.Customer Answer
Date: 07/07/2025
Complaint: 23515449
I am rejecting this response because:Spire came out twice and I provide documentation also the first report of gas was in June 2024 per my maintenance history. The first time spire came out maintenance stated there was no leak and turned my gas back on. I called Spire out again and they told maintenance directly what was wrong because you could spell the gas as soon as you walked up to my front door. Maintenance didnt know what they were doing. I called multiple times after that but of course I had no access to my rental portal to make reports myself during that time. The lease has already been ended and I have relocated. We will still be taking this to small claims.
Sincerely,
***** ********Initial Complaint
Date:06/23/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am currently sitting in my apartment during a national heat wave with a broken air conditioner, which my apartment management company, apparently, refuses to fix. I have contacted them twice - the second time informing them that I'd involve BBB if it wasn't fixed - and they have ignored me. I've had previous issues with the maintenance supervisor, ****, which started with him giving me a hard time when I had to call the emergency maintenance number last year, when my hot water went out (hot water has continued to be an issue here). I submitted a maintenance request for my air conditioner - a GE wall unit that appears to be decades old and does not blow cool air - and apparently, someone came into my apartment while I was gone, did nothing, and marked the request "complete." It is unclear if there was a mistake made or if ****/Arcadia Grove has some kind of personal problem with me. Either way, this is not the first time they've violated my lease agreement and I am done dealing with them directly. I am, according to Arcadia Grove maintenance, "right above the heart of the building;" it is extremely hot for both me and my dog, and I don't understand why they think this is acceptable.I've had to purchase a small portable AC unit, but this only cools one room of the apartment. I've also asked them to reimburse me for this, in lieu of replacing the old one, but it is simply too hot now. I am asking that they replace the wall AC unit, which is included in my lease agreement and their responsibility to fix, ****. Please contact me for additional information.Customer Answer
Date: 06/26/2025
Hello,
This matter has been resolved by Monarch Investment & Management Group, LLC to satisfaction.
Thanks,
*** ********Initial Complaint
Date:06/11/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint in regards to my move out experience as well as my security deposit. Our security deposit for this apartment was $1889.35, upon reaching out to the landlord I was told that we were only going to be receiving around $730 of our security deposit back. A statement document was sent to us outlining all charges and the only damage within this document were blinds and a window crank handle. When asked on multiple occasions to explain random charges or landlord was unable to do so. There was an unexplained charge of $86.74 that we paid, but when asked our landlord was unable to give reasoning on what that charge was. We were charged a lease termination fee when our lease ended in June. There was no lease break nor was there any kind of vacate. We gave 60 day notice as required by our lease and had missed no payments. Our landlord had threatened us with a charge of $1900 for turning our keys in early as a manner of good will and convenience towards them on our part. We would like a reasoning on the almost $1200 difference on our security deposit and clear reasons for charging that amount. We would also like reasoning for the unexplained $86.74 as well as where the threat of the $1900 was coming from and why we were charged a lease termination fee when we followed all the correct steps as defined by our lease agreement.Business Response
Date: 06/20/2025
As communicated to ****** on June 12th, 2025, $724.53 is the correct return of his security deposit. Upon move-in, ****** paid $1,889.35, and the amount was made up of the $1,000 security deposit as well as the first months prorated rent and ********* ($539.35), along with Tanners one-time, non-refundable pet rent fee ($350.00). ****** would not receive the prorated rent, *********, or pet rent back, as those are non-refundable fees. As far as the deduction of the $1,000 security deposit,****** was charged at move-out for broken blinds ($190.00), Gas ($58.87), June ********* ($22.50), and an admin fee ($3.70). There will not be any other refund(s) awarded. The $86.74 was paid by ********* on June 2nd,2025, and that was for pro-rated pet rent ($27.50) for the last 29 days of your lease, in addition to the gas bill for April 2025, which had not been paid ($59.24).Customer Answer
Date: 06/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:06/06/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for an apartment. They required I pay a total of $385 with a non refundable fee of $150. Then if they deny you, you get the remaining balance refunded to you. I have asked 3 times now when I will get my refund, and they will not answer me. It's been over a month. I want my refund.Business Response
Date: 06/12/2025
***** will not be receiving a refund for any application fees. Our community policy states that all application fees are nonrefundable. Attached is a copy of Arbor Pointes Application and Administration fee criteria, that was signed by ***** that states all fees are nonrefundable. Our team also verbally communicated this information during their time with *****.Customer Answer
Date: 06/13/2025
Complaint: 23433584
I am rejecting this response because: the application fee was $140. Then the remaining balance was to go towards a deposit if you get approved or refunded if youre denied. I paid a total of $385. I should be getting $245. No one in their right mind would give up that much money just to apply for a place. And no one communicated anything to me. It took 2 weeks for them to process my application. I called and emailed several times with no reply, and have done the same since being denied. Please refund the $245 immediately. If not I will be taking further action. Including contacting reporters I know.
Sincerely,
***** *******Initial Complaint
Date:05/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Longridge has already signed the paperwork stating that my eviction was never granted with the court. Apparently the judge has misplaced the paper and now needs them to sign it again but they are refusing to. I have been reaching out for weeks and still this issue has not been resolved .Business Response
Date: 06/05/2025
We appreciate the opportunity to provide clarification regarding this former resident's concerns.
The individual in question was evicted from our community last month due to a long-standing history of nonpayment. Over the course of their residency, we were required to initiate multiple filingsmore than 20 timesdue to repeated delinquencies. Its important to note that our actions followed proper legal procedure and documentation at every stage.
Regarding the specific court record the complainant referenced, it appears on their background as a result of a judicial filing. We did not report the eviction in that instance; rather, the information was filed by the court system itself. At the request of the judge, our team provided a written statement confirming that the resident was not locked out of the unit on that specific occasion.
We understand that housing matters are deeply personal, and we strive to work with our residents whenever possible to avoid such outcomes. Unfortunately, in this case, the pattern of nonpayment left us with no viable alternative. If any further documentation or clarification is needed, we are happy to provide it directly.Initial Complaint
Date:05/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, My family and I currently stay in a unit at *********** Apaprtments located in **********, **. We are experiencing some serious health problems due to the living conditions that Sugar Pines has. My 6 year old daughter has been experiencing non stop headaches and itching due to mold and poor ventilation throughout my unit. Also my 7 year old daughter also has been experiencing respiratory issues such as coughing, sneezing, congestion along with many other symptoms due to these living conditions. I also have been experiencing those same symptoms. My unit is also filled with dust due to Sugar pines not having our air ducts cleaned and filters replaced. Also weve had a leak from our ceiling that Sugar pines never came to investigate, leaving the inside of our walls wet with possibility of more mold through the ceilings. I have photos of the mold and videos of the dust in the air. We have contacted the leasing office multiple times but they have yet took any action. All I would like is for my air ducts to be cleaned, filters to be replaced, and mold removed so that my family and I can live comfortably in the home that we are paying for.Business Response
Date: 06/02/2025
Thank you for the opportunity to respond to Ms. ********* concerns. Our Regional Manager personally inspected Ms. ******** apartment last week to ensure all reported issues were thoroughly evaluated. During the walkthrough, no excessive moisture or active leaks were found under cabinets,around toilets, in the showers or tubs, or within the furnace closet. We did discover that the window in the childs bedroom was not properly closed, which could allow outdoor allergens and environmental elements to enter the home.Similar findings were noted with the kitchen and one living room window. The furnace filter was replaced within the last 60 days and remains in good condition. Although a leak was reported in the furnace closet earlier this year (January), it was promptly addressed and resolved to the satisfaction of the resident at that time.
We understand concerns regarding air quality, but please note that routine duct cleaning is not a standard maintenance procedure in apartment communities, nor is it a common work request. Based on our inspection, we believe the primary source of any respiratory irritation may be due to open windows allowing allergens to circulate indoors. We value ********** as a resident and are committed to maintaining a safe and comfortable living environment. If additional assistance is needed, we welcome her to reach out directly so we can continue to support her.Customer Answer
Date: 06/05/2025
this email is in response to your email and the response from the office that your received on behalf of the compliant thats been filed. I got a chance to read the message that the office sent and my concern with what they are saying is followed. First Im pretty the day that they came to quote inspect the apartment the high temperature that day for May 23rd, 2025 was 73 degrees outside which is ideal weather for having the windows open to let fresh air in and clear out some of this dust caused by having an unclean furnace and air duct. (Not only have we asked to have air ducts clean and have been told theyll schedule it but weve also volunteered to pay for the expense of getting both clean). Secondly, there was no discovery of any moisture around any area that was so called inspected because these areas are routinely cleaned because moisture presents itself. The fact that mold or bad air quality can be caused by a window being left open on a *************************************************************** and inspect the apartment found no moisture and the windows being left open causes mold and all that. Do they plan to fix the mold on the window seals caused from the moisture from worn or old sealing on the windows or is this something that they have recognized and just dont plan on fixing. Same with the air ducts. **** was supposed to call us on May 27th when we went to the office. We were then told he would get in contact with us and have not heard from him yet. Below I have attached photos of windows (these pictures are taken since the inspection) havent heard from them so Im assuming theyre figuring out how to fix it from what they gathered during inspectionBusiness Response
Date: 06/17/2025
Thank you for the opportunity to respond to the concerns raised.
During the inspection conducted on May 23, 2025, it was observed that the windows in the unit were not properly closed. Although they appeared to be intentionally shut, they were left partially open. This may have allowed outside air, temperature fluctuations, and outdoor allergens to enter the unit at an increased rate. This unintentional exposure could also contribute to moisture buildup around the windows. Because we do not know how long the windows were left in this state, we cannot definitively determine whether the source of the moisture is due to seal failure or the windows being partially open over time.
The photos submitted show caulking around the windows that may require cleaning or, in some areas, removal and reapplication. It is not uncommon for caulk to accumulate mildew on its surface or absorb environmental particles over time. Additionally, because the property is located near a major thoroughfare, black sediment and dust may collect more readily. Regular cleaning of these areas typically falls under general housekeeping responsibilities.
Regarding the image showing cords and exposed wood, it appears to reflect a buildup of dust or debris that may require further cleaning. For the photo showing exterior wood that may need attention, we kindly ask that the resident contact the leasing office to submit a maintenance request so we can schedule the appropriate repairs.
As for communication concerns, our regional Manager, *** did attempt to reach out but was unable to leave a voicemail at the number provided. We will ensure that he reaches out again within the next 24 to 48 hours using the updated contact information from this submission.
To help us better understand and resolve your concerns, we would appreciate the opportunity to conduct a walkthrough of your unit with you present. This will enable our team to thoroughly assess the areas in question and determine the most suitable next steps. Please let us know if you are available later next week so we may schedule a convenient time.
We value your residency at *********** Apartments and are committed to providing a satisfactory, clean, and comfortable living environment. We look forward to resolving this matter together.
Monarch Investment & Management Group, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.