Reviews

Review Details

• Review fromJacob R

  Date: 08/01/2022

  1 star

  Jacob R

  Date: 08/01/2022

  If you are reading this, you are probably already aware but if not...do not sign up with Ecoshield. The techs that come out initially are salesman who try to get you to sign up. After starting with them you have to pay hundreds of dollars to cancel and the service they provide is the minimum amount possible to keep them out of court. The buisness model they have in place is to get you to sign up and pay a couple hundred in service fees for the 30 minutes it takes for them to spray around your perimeter then if you cancel they get another couple hundred in cancelation fees. I do not know how they are still in buisness but this is criminal.

  EcoShield Pest Solutions-- Frederick, CO

  Date: 10/14/2024

  Hi Jacob,

  Thank you for sharing your experience. We understand your frustration with the service, cancellation fees, and overall business practices. It's important to us that customers feel informed and confident in the value they receive from our services. We would like the opportunity to review your situation and address any concerns you have, including the contract and billing issues.
  
  Please reach out to us at [email protected] so we can investigate further and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromDonald G

  Date: 07/28/2022

  1 star

  Donald G

  Date: 07/28/2022

  I signed an "agreement" on a tiny phone screen. It was a contract! The "contract" was a one year commitment, but I was not informed that this was a one year commitment! I talked to someone on the toll free number, it was very hard to understand their language. "Forgein girl" kept offering discounts. I kept telling her, no thanks. "Please cancel our service." We sent a registered letter to the Englewood, CO office. The tracker reported that that address does not receive mail. "Forgein girl" called to offer more discounts. This company will not let go! I do not want to continue the service with this company!

  EcoShield Pest Solutions-- Frederick, CO

  Date: 10/14/2024

  Hi Donald,

  Thank you for sharing your experience. We understand your frustration with the contract terms, communication challenges, and difficulty canceling the service. It's important to us that customers are fully informed about agreements and feel comfortable with the process. We would like the opportunity to investigate your situation further and ensure the cancellation is processed correctly.
  
  Please reach out to us at [email protected] so we can review your account and work toward resolving this matter.
  
  Best regards,  
  Customer Feedback Team

• Review fromPhilip B

  Date: 07/01/2022

  1 star

  Philip B

  Date: 07/01/2022

  This company has shady business practices. Their salespeople make promises that the company has no intention of upholding. They will say anything for you to agree to service and then their corporate office tries to act like you are in the wrong for wanting them to honor the promises. We paid for an initial service and egg cycle appointment as a promotion for half price, then their office is trying to collect a second payment for the egg cycle. This wasn’t the deal and now they want money for cancelling service. In my eyes they owe me money for only providing half of the service I paid for. In addition, their offshore collections agents are unhelpful, and unable to resolve customer issues. I really hope someone takes the time to take this company to court because I know there are plenty of unhappy customers that have been scammed, harassed and cheated in the same way I was.

  EcoShield Pest Solutions-- Frederick, CO

  Date: 10/14/2024

  Hi Philip,

  Thank you for sharing your experience. We understand your frustration with the billing issues, unfulfilled service promises, and the difficulty in resolving your concerns. It's important to us that all customers feel informed and receive the service they were promised. We would like to investigate your situation further, especially regarding the egg cycle service and the cancellation charges, to ensure everything is handled fairly.
  
  Please contact us at [email protected] so we can review your account and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromVictoria Y

  Date: 06/27/2022

  1 star

  Victoria Y

  Date: 06/27/2022

  I would give no starts if I could.... Aggressive sales person came out, passed 2 no solicitations signs. I told them no thank you but was not listened to and told that if I signed the contract and was unhappy within 30 days I can cancel without charge. When a woman called to schedule the next round I told her not to do it. I then emailed the business to tell them to close my account within the 30 days and they ignored my email, I never got a response until after the 30 days and it was to yet again schedule my next round of fumigation. I emailed again and said to cancel my account without response AGAIN so I spammed them and told them I would keep spamming until I got a response and only at that time did they respond saying they were sending my info to the closure department where an girl over seas tried to tell me I had a balance of 200.00. I refused to pay it and she said they wouldn't bill me and she would send it to billing and I again said I would pay NOTHING. I got an email today saying I had 200.00 balance of $200.00 so I started spamming again until it gets waived. This business is not to be trusted at all. They are a legit scam. Fun Fact... The "fumigation" did NOTHING.

  EcoShield Pest Solutions-- Frederick, CO

  Date: 10/14/2024

  Hi Victoria,

  Thank you for sharing your experience. We understand your frustration with the sales tactics, unresponsiveness to cancellation requests, and billing issues. It's important to us that customers feel heard and treated fairly, especially when it comes to cancellation within the agreed terms. We would like the opportunity to review your account and address the cancellation and billing concerns.
  
  Please reach out to us directly at [email protected] so we can investigate the situation further and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team