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Business Profile

Window Installation

RTB Exteriors LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job from last July was not completed. - Last window was never completed, company committed to last September, advised it was running late but never heard anything about it. - Installation person broke the toilet and removed blinds but lost the parts. Contacted the company many many MANY times and finally replaced the blinds. - Installer left and advised he needed to come back and paint trim and finish caulking. We never heard from him again. - Contacted Owner numerous times. He came out last November and told ** he would make it right. - Heard from ****** about painting now, in may, and no update about the other issues. She asked agian for them to 'make it right'.

    Business Response

    Date: 05/15/2023

    RTB Exteriors has been in communication with ***********************. The last window was in fact installed, we have credited the client for the blinds and are in the process of scheduling exterior painting with ********************** ex-wife who still lives at the property. 

    This has been taken care of and I attached an email between myself and ****************** for verification.

    Thank you, 

    *************************

    RTB Exteriors

     

RTB Exteriors LLC is BBB Accredited.

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