Complaints

This profile includes complaints for Grease Monkey International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Grease Monkey International, LLC has 28 locations, listed below.

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• 

  Grease Monkey International, LLC

  5575 Dtc Pkwy Ste 100 Greenwood Village, CO 80111-3137

• 

  Grease Monkey

  15321 E Quincy Ave Aurora, CO 80015-1529

• 

  Grease Monkey

  5450 Front St Castle Rock, CO 80104-7513

• 

  Grease Monkey

  2890 Colorado Blvd Denver, CO 80207-3016

• 

  Grease Monkey

  8665 S Quebec St Highlands Ranch, CO 80130-5800

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a brake change. They tried to send me out with a missing lug nut. Which is not safe. Especially for people that haul. I told them I haul equipment for work. The manager tried to tell me it was ok to hual with a missing lug nut. Obviously thats not true. Its very dangerous, especially for me and other drivers in the road. I filed a complaint with their cooperate and I have heard anything in three weeks. Dont expect to hear anything. I think their gross neglect takes some looking at. Its the grease monkey ***************************************************** phone number is **********

  Business Response

  Date: 12/21/2022

  Hello,

  This store is owned by an individual franchisee owner, so the information has been sent to him as we do not own it.

  Thank you.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18549663
  
  I am rejecting this response because:

  I have not received any calls from this company and always have my cellphone on me. I also have voicemail and do not have any messages left. Just for verification my number is ************.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/09/2023

  Hello, which store location is she writing about?  I need to know the city, state and street address.

   

  Thank you.

  Business Response

  Date: 01/27/2023

  Hello, the Operations Manager has called the phone number provided many times and not received a call back. He will keep trying. Thank you.

  Business Response

  Date: 12/14/2022

  This information has been sent to *************** and Operations. They will handle from there, thank you.

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18549663
  
  I am rejecting this response because:

   

  no resolution has been proposed. The only respinse from the company I have received is they are looking into it 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18549663
  
  I am rejecting this response because:

  There was no response to issue.

  The address of the store is:

  5387 ********************************* 36619

  This is store # ****

  The phone number for this store is ************
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/07/2023

  Hello, the District Manager has tried multiple times to call at the number given, and he has not received a call back.  Thank you.

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18549663
  
  I am rejecting this response because:

  I have been answering EVERY call coming in on my phone and I know for a fact there has not been a voice mail message left. There has NOT been any calls from this company. It is obvious this company has no interest in resolving this issue. If they would like to leave me the telephone number to reach them I will be happy to place the call. I think we are at the point where I need to just go ahead and file suit in court to get this resolved without the games that are being played.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/28/2023

  Contact was made with the customer after numerous attempts.  This will be handled by the Operations team in that region. Thank you.

  Customer Answer

  Date: 03/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me - ****************** ******* representative has indicated I will be reimbursed all expenses with the exception of the cost for me to withdraw the money from my 401k. It has been indicated I will receive the check the week of 3/13/23. As long as they comply with what has been agreed upon this will be a satisfactory resolution and I will also indicated payment has been received and this case has been resolved.
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in which had no problems that I keep regularly maintenanced to have routine oil change on October 15, 2022. After a road trip to deal with estate issues. I was driving and it started missing took it to mechanic at ***** he hoped it just needed a tuneup but it still wasnt right it was actually cylinder #1 is dead. The rocker arm isnt moving something is wrong with ****** now needs a new motor.

  Business Response

  Date: 11/16/2022

  Hello,

  The District Operations Manager for that region is contacting the customer and will handle from here.

  Thank you.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to have the oil changed. My wife followed behind me in her car. The tech got into my car to pull it into the bay and my wife tried pulling forward into a parking spot. The tech put my car in reverse and hit my wifes Jeep. Both cars were damaged in the collision. The tech was apologetic and stated that he didnt look in the rearview mirror. I spoke with *****, manager, who said he watched the video and reported it was in fact the techs fault. ***** stated that he would contact the owner of Grease Monkey so this could be resolved with the insurance company. I have contacted the store several times regarding this matter to no avail. I filed a police report with the ************************* as well and I have not heard back from the store owner. This incident occurred on 07/20/2022. I would like to get the damage to my cars fixed as soon as possible. Kind Regards,***************************

  Business Response

  Date: 09/02/2022

  Hello,

  The franchise owner of this store has been contacted, and he has reached out to the customer to handle this situation.

  Thank you.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2020 we had an oil change to our car completed by this company that ended up completely seizing our motor. Grease monkey hired a mechanic to replace the motor. We were told that the replacement motor was a used motor but that it only had ***** mile on it. After waiting over four months for our car to get fixed, when we got the car back we continued to have issues. We reached out several times about the issues and each time were told everything was fine with that car. Here we are now with the car yet again with a non functioning motor and have been told that the motor they put into the car is no where near a motor with initially only ***** miles on it they had said. That the motor in this car has extreme wear and tear consistent with a motor closer to ******. We are now looking at a repair job close to $6000, we have called and emailed this company multiple times, have been told we are going to get a call back and nothing. I have a car in a shop, waiting to get fix which should be this companies responsibility for first hiring an incompetent mechanic for the initial repairs, should be responsible for lying about the used motor installed in this car and should be responsible now for all the repairs and for loss of work wages because we have no car for work. This is now over two weeks of no reply back to calls or emails from this company. ***** and **** are the contacts for their risk management in this company. ***** was the initial contact when we first had this issue and who is still working in this company.

  Business Response

  Date: 08/12/2022

  This is a 2-year old claim, and Grease Monkey is not responsible for any engine issues installed by another provider.  Thank you