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Business Profile

Computer Software Developers

Arcadia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arcadia obtained on my behalf space in a local solar farm, which then provided credits on my electric bills. In addition, Arcadia pays my local electric company my monthly bill on my behalf and charges the payment to my credit card. Several months ago, I noticed I had stopped receiving solar credits. I contacted customer support on 8/20 and was told it was because my account number had been changed by my local electric company, though Arcadia had known about that for many months. Initially, there was confusion at their end, as they thought I was a new customer. They said someone would get back to me within ***** hrs. After 9 days, I called again and was told an engineer was still working on it and I would hear back within ***** hrs. I received an email yesterday, 9/19, informing me they cant enroll me in a local solar project because I am on an ineligible rate class. My rate class has not changed!

  • Initial Complaint

    Date:06/28/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased solar credits over many years with Arcadia. A couple of years ago they changed terms and just paid me a monthly credit that was not originally agreed to. This is because interests rates went up. In February they sold my account to *** Systems and I am owed over $5000. *** systems doesnt have those credits and I believe Arcadia will never pay them. I am writing demand letters and ** afraid this will end up in court.

    Customer Answer

    Date: 08/01/2024

    8-1-2024

     

    Re: Complaint ID: ********

     

    I'm letting you know that Arcadia Power issued me a full refund in the amount of $5118 via check today.   My issue is resolved.

     

    Thank you.

     

    *****************************

    **************************

    ***********

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arcadia offered becoming a member of a community solar farm that would lower my energy bill as electricity use generated by the community solar farm would be credited to my utility bill. Instead this amount (based on electricity used) is charged to my account. I attempted to understand billing with Arcadias billing **** during the first billing cycle this occurred. They could not explain why my utility was misapplying the credit as a charge and I should speak with utility. Utility was in the process of setting up a whole **** outside their usual billing **** to understand specifically community solar and ould need to get back to me. I am now nearing 3rd billing cycle where Im being charged for supply (amount of electricity I used) twice. After NUMEROUS conversations where Arcadia cant explain the charges they keep calling credits, i attempted to cancel. They insiste the will continue to charge me this credit for another 90 days! This seems a some kind of super shady business practice. I need relief.

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for community solar with Arcadia in February 2023. I was originally told that the community solar farm I was assigned to would begin production in September 2023 and I would start seeing solar credits after 1-2 months after that. It has been over 15 months since I signed up with Arcadia and, not only am I still not receiving solar credits, but my account is no longer assigned to the solar farm that went live in September 2023. I have contacted Arcadia several times, first in November 2023, to assess an actual timeline and have only received vague generalities in response to each inquiry (e.g., "we cannot guarantee a timeline"), despite the fact that they had represented for months that my credits would start around October 2023. The delays, and lack of communication/clarity, are disturbing. At this rate, I wouldn't be surprised if it took over 2 years to start seeing credits (when I could have started community solar with a more reputable company). Shame on me for trusting Arcadia.

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are door to door who claim to sell solar energy credits onto national grid. They took pictures of my electric bill. They then took my phone and signed documents signing me up on my behalf without my permission or knowledge what they were doing. Nothing was paid to them lucky and all the information they revived were account number, address, name, phone number, and email. ******* was also asking about items value inside of my home. I was given account number ******* after sign up. Immediately emailed them to cancel this "Service".

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arcadia is meant to supplement electricity with solar energy via local plots that are dedicated to you.I signed up last year but never saw I had an active plot in their system - I believe there was some delay in their system reflecting this and in the billing. I started seeing adjustments on my ConEd bill in May 2023 I started receiving retroactive bills from Arcadia in November 2023. The bills are dated for ****Feb 23, Feb-Mar 23, Mar-Apr 23, Apr- May 23. I did not receive ANY solar power or any adjustments on my electricity bills for any of those months, and their live customer service confirmed I did not have their service support until May-June period.I continue to receive fraudulent bills from them for these periods. Their email customer service is less than helpful and on the phone they pause the billing only for me to have silence for another month before receiving another fraudulent bill. I do not trust this service to bill me at all considering this fraudulent pattern.I moved in October and shut down my account then as well so the only time they would have serviced me is from May-Sept2023

  • Initial Complaint

    Date:07/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges for June 2023 electric are outragious ($300+) and July's charges are above $500. I live in a small one bedroom apartment and live on a limited budget. I have never paid over $200 since I lived here. I am on a limited income and cannot afford these surprise charges. I requested to be terminated from this solar farm and they said it would take 180 days! I CANNOT CONTINUE ANOTHER SIX MONTHS WITH THIS COMPANY. All I was told was you can cancel anytime. Please help with this outragiousness.Thanks.

    Customer Answer

    Date: 07/27/2023

    Please be advised that *********, Supervisor at Arcardia, called me this morning, 7/28. She will terminate my account immediately and also the account of my 95 y/o friend. This is what I wanted instead of waiting 180 days. 

    Thank you for this outlet for support.

    Sincerely,

    ***************************

    **********

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up through Arcadia a year ago with the impression that I would be receiving a discount on my utility bill, no one ever told me I was going to be charged.. I also have Leap paid through the state, so I have no idea why I'm being charged.. I didn't ******************************** out my debit card number to anyone, on top of that the card that they have on file I lost 6 almost a year ago, so I don't know how they have accessed my account. Why am I being charged when the state pays my utilities?? I don't even have solar power... And they said it will take 90 days to cancel this contract...

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