Complaints
This profile includes complaints for Wheel Pros, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 163 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/15/2022, I purchased 2 Westin/Brute topsider toolboxes for my truck through Throtl's website. The 2 boxes totaled $1408.03. I was given 3 different shipment dates, and after each date passed I was told there was a slight delay in fulfilling my order (#******). I called the company 3 times, trying to get an answer from them and all 3 times no one answered and I had to leave a voicemail, I had offered on the last voicemail that I'd settle for a refund. No responded to my voicemails. The last contact I have had with the company at all was on 2-14-23. Another automated email telling me there was another "slight" delay in fulfilling my order and there were no further updates. At this point, I just want the toolboxes delivered as I've needed them for my truck now for 7 months.
Business Response
Date: 06/23/2023
Good morning! A full refund has been issued for this order. We apologize for the delay.Customer Answer
Date: 06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order (Order# 4w2126549091 / SO1666392) on 4/7/2023. $225.42 Called ********** twice-no answer but left a message once. Tried to contact them via ******** twice, was told to leave my contact *********** would get back to me, but I've heard nothing. I've tried email them twice still nothing. Either I want my order or a complete refund. It's been almost 11weeks with no update or contact.Business Response
Date: 06/21/2023
It looks like this order was fulfilled completely:
UPS 1Z2FE2800331650590****************************************************************************************************************
Shows to have been delivered yesterday.
Business Response
Date: 06/21/2023
It looks like this order was fulfilled completely:
UPS 1Z2FE2800331650590****************************************************************************************************************
Shows to have been delivered yesterday.
Initial Complaint
Date:06/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought my 2015 Jeep Wrangler in to be serviced. I explained to the tech that my driver front tire was dribbling and causing my entire front end to shake. I explained that when I go over a dip in the road is when the dribbling beginnings. He stated that he understood and that the issue would be resolved. Apparently they were fixing a "Death Wobble" that I didn't even have an issue with. They replaced all my "steering components" which actually started the "Death Wobble" issue. I finally got my Jeep into a THIRD company, who actually listened to me, and we found the issue was a shock that needs to be replaced. I am requesting at least half of my money back as the neither of the techs listened to the issue and just jumped to fix an issue that was common for THEM.Business Response
Date: 06/15/2023
Spoke with **** on the phone this morning. She visited ********************** in **********, **. This location was no longer a 4 Wheel Parts property as of February 2023.Initial Complaint
Date:06/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/30/23 4WheelParts ordered wheels for my 2023 Dodge ram **** for a cash down payment of $900.00 to order. I charged the remaining $839.58 on 6/3/23. On 6/5/23 they were damaged as they were rolled off of the jacks. The tire company explained the rim are too small. They are not for your 2023. Tried to return them. The sales person stated He didn't know the vehicle. I agreed to pay for the up grade. ******** said He can't take them back.Business Response
Date: 06/14/2023
I have forwarded this information to the regional manager of the store. He should be reaching out to you shortly.Initial Complaint
Date:06/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDERED FROM THIS COMPANY ON 5/25/23. GOT CONFIRMATION PART WAS IN STOCK AND WOULD BE SHIPPED. TRIED SEVERAL TIMES CONTACTING THE COMPANY AND NO RESPONSE.HAD TO CONTACT SALES TO GET A RESPONSE. STILL NO RESOLUTION.Business Response
Date: 06/09/2023
We apologize for the delay and any inconvenience that you experienced. We've cancelled and refunded your order.Initial Complaint
Date:06/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order with 4 Wheel Parts on 4/24/23 and it arrived just fine. Two of the parts I had ordered ended up not working for my project so I filled out their online return request form on 4/29/23 and did not receive a response. I tried to call customer service and was on hold for over an hour. I filled out the form again on 5/8/23 and still no response. I tried to call customer service again several more times since then and was told by an automated message that they were closed and to call back during business hours even though I was calling during their business hours listed on their website. I tried sending a couple emails to customer service and haven't heard anything back. I called the sales department a couple times earlier this week and finally got a hold of someone and he said that all he could do was send an email to his manager about the situation and then maybe someone would contact me.Business Response
Date: 06/08/2023
Refund has been processed. We apologize for the delay and any inconvenience.Initial Complaint
Date:06/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered LED headlights for my wifes Jeep on 1 April, 2023. They shipped directly from the manufacture and I received them on 26 April. As soon as I received them, I opened the box to inspect them and the first one I picked up rattled as it had something loose inside of it. I contacted 4-wheel parts the next day (27 April) through their online customer service complaint form and have failed to receive anything other than an automated response. I filled out a second form on 23 May. I have also called their customer service line numerous times and spent anywhere from 45 to 60 minutes on hold each time without ever speaking to an actual person.At this point I am well past their return policy timeframe and STILL have not received a response from the company.Business Response
Date: 06/06/2023
Our agent has reached out to ***** for supporting photos and additional details.Customer Answer
Date: 06/07/2023
Complaint: 20148875
I am rejecting this response because: The photos requested are for what reason? There is no external damage to the parts, AS STATED in my initial request for refund.
Sincerely,
*************************Business Response
Date: 06/12/2023
Return label has been sent to the customer. Once return is in transit, full refund will be issued.Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order 4w2159342646 on 5/17/23 *********************** ***** and have sent numerous emails and tried to call and sat on hold for 2 hrs and cant get a response from them. I am looking for tracking information or I want a refund and cant get either. Next I will contact my cc company and dispute the charge if need be.Business Response
Date: 06/27/2023
This order was cancelled and refunded on May 24, 2023.Initial Complaint
Date:05/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 4 rims from 4 Wheel Parts.com. I was waiting months to receive my order but eventually I had to make a complaint to the BBB. Upon completion of that complaint I finally received 2 out of the 4 rims. I am contacting you again in hopes I can receive a refund from the company and resolve my issue as some time has passed now.Business Response
Date: 05/23/2023
We apologize for the delay and lapse in communication. The last 2 wheels that have not shipped have been cancelled and refund has been processed. Please allow 3-5 business days for this to reflect on your statement.Customer Answer
Date: 05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially ordered a part from this company.I asked them to cancel the order 2 days before it was shipped. They proceeded to send the part anyway.It took 3 weeks of phone calls and emails to get them to issue an RMA to me, and another 3 weeks to get a partial refund. they failed to have the sales tax amount refunded, by refunded me the wrong order that I didn't request an RMA for through *******, its very confusing.I My refund was $369.99 instead of $404.58, They are a shady company that doesn't answer the phoneBusiness Response
Date: 05/15/2023
Spoke with **** this morning and it looks like the full refund of $404.58 was given on May 5, 2023 for order 4W2106985508. The case has been resolved.
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