Complaints
This profile includes complaints for Wheel Pros, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 163 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 14, 2023 I placed an order with 4Wheelparts for an *** Intensity ***** Driving Light Kit - #***SJB36SFKIT , *** ***** Lens Light Cover (2 Amber) - ***SJB36LENA and *** ***** Lens Light Cover (2 Clear) - ***SJB36LENS - the order number for this transaction is 4w2071296708. To date I still havent received the *** Intensity ***** Driving Light Kit that I paid for, I have received the lens covers but not the $723.00 + tax & shipping *** Intensity ***** Driving Light Kit. I first tried sending emails to try and get an answer, no reply. I then called, most of the time you need to stay on hold for over 1 hour to get any customer service ******** March 9, 2023 after being on hold for over 1 hour I talked to a rep who said my order was scheduled to ship on March 10th and I should receive a tracking number, as of March 13th nothing. I called again on March 17th and once again after being on hold for more then an hour the customer service rep told me shed submit a refund for the *** Intensity ***** Driving Light Kit and it should go back to my AMEX by by March 23rd. Its now March 27th and no credit and once again Im on hold trying to talk with a representative at 4Wheelparts going on 1 hour on hold. All I want is a refund for the light kit they already charged my credit card for, along with tax and shipping charges.
Business Response
Date: 04/17/2023
This item was shipped before we could cancel it. Regardless, our **************** representative has reached out to the customer to offer a return and credit.Customer Answer
Date: 04/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NEVER BUY FROM THIS COMPANY!!!Ordered winch more than 2 weeks ago, never shipped. I used their website form to request the order be cancelled and my money returned. Its been 4 business days and no response. I've tried calling and no one ever picks up the phone during normal business hours. Spent over an hour on hold. I filed a complaint with PayPal since that's how I paid, and they didn't even bother to respond to that. Order Number: 4w2103234841 / SO1612357 Order Date: 03/09/2023Business Response
Date: 04/04/2023
This customer's order was cancelled and refunded on 3/27. See attached.Initial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made an order online to 4wheelparts.com way back on 2/16/23. NEVER received a tracking number nor my order! Order # 4w2083399131 for a wheel with total cost including tax ******. Have called NUMEROUS times and can NEVER get anyone on the phone! Have emailed NUMEROUS TIMES WITH NO REPLY! VERY DISAPPOINTED!!!Business Response
Date: 04/03/2023
It is our understanding the wheel was delivered a day after this customer submitted his complaint. Our records indicate the wheel was delivered on 3/24.Customer Answer
Date: 04/03/2023
Complaint: 19553739
I am rejecting this response because: Wheel that was sent did NOT match what we ordered. We are trying to make it work. *****ALSO***** what excuse does the company have for not responding to our many emails and the fact that we could never get anyone on the phone?
Sincerely,
*************************Business Response
Date: 05/02/2023
Its our understanding this customer is now in ongoing discussions with our **************** Team.Customer Answer
Date: 05/03/2023
Complaint: 19553739
I am rejecting this response because Company doens't mind taking your money yet will NOT answer the phone. **************** is non existent. :
Sincerely,
*************************Initial Complaint
Date:03/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased wheels in November. Employee assisted with ordering via phone. Once I was able to obtain an appointment to have the wheels placed on my vehicle, the technician stated they were the wrong size and I am unable to put them in my vehicle. I have called and emailed 4WheelParts and nothing has been rectified. I have been disconnected via phone, emails go unanswered, and messages ignored.Business Response
Date: 04/03/2023
Our customer service team will be reaching out to the customer to resolve this claim.Customer Answer
Date: 04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:03/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #****** Order date 1/23/2023 Date stated it was Delivered 1/31/2023 Tracking #************. The major problem with this is we NEVER received our package. Not to mention ******'s horrible lack of ***************** including resolve to issues. We took all the correct and proper steps to file a claim, and notify the shipper (Throtl) and shipping company ******** Throtl notified us via email it can take up to 6-8 weeks to process these kind of claims. Which once again was false information, they are just very negligent. During those weeks of waiting I decided to contact ****** They stated "not only was that information False","THROTL never filed a claim", "It only takes 5-7 days for the claim to be resolved and the shipper paid". I contacted ****** and notified them of this information I had received. Of course, that day they opened a claim and got paid shortly after for the parts in question. I've reached out with absolutely no resolve. I have attached all my emails and chats with them. All I want is a refund for my part I never received. Something has to be done about this business and the way they operate for the Customers. I went over all the complaints. Please HELP BBB!!!!Business Response
Date: 04/03/2023
Our **************** Team will be reaching out to the customer to resolve this claim.Customer Answer
Date: 04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:03/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-Ordered a carbon fiber GT350R wing from Throtl, made by ******** composites. Showed up to my door Thursday March 9th 2023 around 515PM. Was received and inspected and upon review was cracked on the under side. Within the hour I had emailed them to let them know the product is damaged. They didn't get back to me until Tuesday the 14th and told me to contact ******** Composites. ******** told me there isn't anything they can do because ****** took too long to reply. Then ****** said because THEY took to long to reply they will not refund, or replace my part. I believe the product was damaged before shipping and they willingly sold a broken wing. Instead they could offer me a discount on another one?? The most worthless compromise for a horrible company error. These people are knowingly shipping out broken and damaged parts, then blaming the customer for not reaching out to the exact right person with in 2 days.Business Response
Date: 03/17/2023
We will reach out to the customer, verify his purchase, and will resolve.Initial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent $2500 on wheels that are peeling and pitting not even 5 months old I have them on my show truck they have never been in the rain or snow The manufacturer doesn't call or email back but they are a huge company that doesn't care about their customers really sadBusiness Response
Date: 03/23/2023
As of June 16, 2022 Wheel Pros LLC acquired TAP/4 wheel parts. It is our practice to address all customer concerns. We do not have all customer information readily available, to the extent that your claim or complaint is ongoing please update your BBB complaint and we will reach out and address accordingly.Initial Complaint
Date:03/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered and paid for an auto seat, $243.55 They withdrew from my bank the day I ordered. This is very uncommon, normally money is not taken out until the product is shipped. After a week of ordering on ****, I tried reaching them several times by two different emails they provide, (i received no response) I tried calling them several times with no response, only to be put on hold for over 45 minutes. I understand they are going out of business. I feel like I am being scammed. I would need the money back or the seat, Smittybilt seat part no. *****. order no.ww2092780344.Business Response
Date: 03/16/2023
This item was on backorder so we just refunded the customer in full.Customer Answer
Date: 03/17/2023
Complaint: 19597263
I am rejecting this response because:
Sincerely,
We did not receive our money back. It has been two full days, our bank said they have no notice of it being returned.
*******************Business Response
Date: 03/23/2023
Again, this customer was refunded on 3/15, see attached refund confirmation. The customer indicated he called his bank, perhaps the customer paid through different method. We have the refund being processed through a Credit Card ending in **** (again - on the attached invoice).Customer Answer
Date: 03/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:03/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with the company last month for 2 leaf springs and only received one of them. *** tried to call the company 3 times and waited on hold for an hour only to be hung up on before even talking to anyone. *** wrote multiple emails and got nothing in return. When I check order status it look like my order has been completed when I look a my tracking number it shows a second tracking number Im guessing for the other spring but it has stated ready to ship since I received the other one which was 2 weeks ago. With out being able to get through to anyone I feel like my order and money is just lost in the system.Business Response
Date: 03/15/2023
Our **************** team will be reaching out shortly.Customer Answer
Date: 03/28/2023
Yes Id like to reopen. I didnt reply in time because they had said they would reach out to me so I was giving them time to do that. Then when they finally did they simply said they would look into it and get back to me in a day or two. That was coming up on two weeks ago now.Business Response
Date: 04/19/2023
Our customer service team attempted to reach this customer on two occasions. Customer has not responded to date. We will reach out again.Customer Answer
Date: 04/22/2023
Complaint: 19597253
I am rejecting this response because: I was contacted by someone and told they will look into it and then I never heard back from them. I replied to them right away when I did hear from them. All I want is a refund now since I never received the item in question.
Sincerely,
*****************************Business Response
Date: 04/26/2023
The customer was refunded in full on 3/31, see attached refund confirmations.Initial Complaint
Date:03/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a winch on 1/16/2023 order status S01517084. Never received and goods or updates on my order. ****** received an order ******* saying they were having trouble with supply chain issues. The order update said I could go to a retail 4 wheel parts store and receive a substitute. Went to the store in *********** ** on ************. Showed them the e mail and was told there was nothing they could do.I would like to reveive a refund.Business Response
Date: 03/13/2023
Our customer service team is reaching out to resolve this claim.Customer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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