Business Profile

Wheels

Wheel Pros, LLC

Headquarters

Complaints

This profile includes complaints for Wheel Pros, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

163 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to contact someone for the past week about this order. I tried canceling the order by sending an email, I've called 3 times with 20 min waits each, filled out the *** form on the website multiple times to no response. I ordered the Smittybilt fenders but then realized I wanted the Bestop brand and reordered. When the original order was delivered, I refused delivery with *** and they sent it back without an *** because I wasn't able to get in contact with anyone. The Smittybilt fenders have since been delivered back to 4wp on Feb 27th (*** Tracking 1Z244YX10341084970). Order Date: 2/21/2023Total item cost: $299.99Total order amount: $857.96Order Number: 4w2087223090 Tracking Number: 1Z244YX10341084970Date delivered: 2/23/23Date returned: 2/27/23
Business Response
Date: 03/14/2023
Our **************** team will be reaching out shortly to resolve this claim.
Customer Answer
Date: 03/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 items from 4wheelparts.com on 2/18/2023 and I did receive the items. The items did not work for my car despite the fact that I entered the make/model of my car into their website when I ordered and was told the items would work with my car. So I need to return the items. As their website says "complete satisfaction" is expected and a return can be made by filling out their online return form. I have done this twice and have not received a response with the *** number. I have tried on 4 separate occasions to call their customer support number and have waited as long as 2.5 hours on hold and nobody ever picks up. After doing some online research, it seems this is a pattern with this company to not answer their phone when people call their customer support.
Business Response
Date: 03/08/2023
We have received the customer's compliant and will be reaching out to her shortly to resolve her claim.
Customer Answer
Date: 03/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this item ******************************************************************************* . When I received the hardware it was bent . I contacted smittybilt on July 6 2022. On July 8,2022 they agreed to send me out a replacement part via email with reference number SO0927709 as of Feb. 27,2023 I still not received the replacement part. Every time I call them they claim it is backed ordered. At this point I just want a refund .
Business Response
Date: 03/07/2023
We are in the process of verifying this customer's complaints and will reach out to the customer to resolve.
Customer Answer
Date: 03/09/2023

Complaint: 19510222

I am rejecting this response because:
Business has not contacted me.
Sincerely,

*******************
Business Response
Date: 03/22/2023
this customer was refunded in full ******, see attached.
Customer Answer
Date: 03/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:02/26/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a part from 4 wheel parts and they charged my card and Ive not received my products,Ive tried contacting customer service several times and no response what so ever to check on my order.
Business Response
Date: 03/06/2023
Our customer service team will reach out to the customer as soon as possible.
Customer Answer
Date: 03/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a part for my vehicle in January paid with my credit card. The company excepted. The payment did not send me the product and its been over a month and they have not returned my money to my credit card.
Business Response
Date: 03/07/2023
We have received this customer's complaint and will reach out to the customer to resolve.
Initial Complaint
Date:01/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase from there website 4 wheel parts on 12/19/22received order 12/21/22. Received 2 different products when I needed and ordered 4 of the same. Contacted company several times with being told twice they would send return label via email for me to print. No email ever came and no more contact made to me by the company. Now I'm stuck with $664 dollars worth of wheels I can't use . Order number 4w2028783102. And I have contacted through there website as well on a form they offer but still no reply.
Business Response
Date: 02/02/2023
The Customer was refunded in full on January 5, 2023.
Customer Answer
Date: 02/04/2023

Complaint: 18956336

I am rejecting this response because: Upon my initial complaint I had to get PayPal involved to get my refund. But Im out $301.04 in shipping. A week after I shipped there product back then they sent me a email with prepaid shipping labels. But at that point they had already received their product back. They sent me the wrong product in the beginning and dragged there feet on making it right. In which Im still out the shipping cost for there mistake!! $301.04 Is what it will take to make things right! Its a shame a company made the mistakes but I understand mistakes happen but there mistake shouldnt have cost me! Look at the pdf they sent thats not even my receipt!!

Sincerely,

*************************
Initial Complaint
Date:01/31/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Centerforce II Clutch Kit - *********************** Throwout Bearing - 902 on 12/27/2022 under Order Number: 4w2035242811. I paid in full with my Amex for a total of $505.16 ($468.82 parts + $36.34 tax). Immediately received my confirmation email from 4WP that showed all the details of the order as correct and my Amex statement correct showed the $505.16 as charged. A few days later I went to check on their order status page and the order is only reflecting the Centerforce II Clutch Kit - CFT505019. I attempted to call them on 12/29 but waited in line for 2 hours and subsequently was hung up on while waiting. I let it pass waiting for parts to arrive as perhaps it was just a website error. I called again Jan 3rd and once again, on hold for hours and then hung up on. Parts hadn't even shipped yet but it was holidays so I let is slide. *** 5th the clutch kit arrived at my house without any previous tracking being provided and no sign of the throw-out bearing. At this point I know something is up so I tried calling twice on Jan 7th and once again, on hold for 2 hours and hung up on. I tried calling ************ location and although they were very helpful, cannot help with online orders. I called Centerforce directly to see if they ever got an order for the bearing in addition to clutch and they confirmed that they only received the order for the clutch which they shipped to me. At this point, 4WP **************** has failed to answer my calls while owing me $37.76+tax. I ordered the bearing again this time directly from Centerforce (who was very helpful) to the cost of $64.92. My 96 4Runner has been left immobile in the garage while 4WP doesn't own up to their obligations and reaching them has proven impossible. These are NOT unprecedented times, it's been 2 years, its as an excuse to understaff and save costs leaving little path to resolution other than endlessly call their customer service line. They should refund both bearing orders, total of $105.32.
Business Response
Date: 02/03/2023
Although Mr. ************** may have attempted to order both the Clutch Kit and the Bearing, the Bearing was not in stock. The Bearing was removed from Mr. ********************* order before he paid. Mr. ************** never paid for the Bearing, only the Clutch Kit, for a total of $505.16. The invoice is attached here.
Customer Answer
Date: 02/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** De La ****
Initial Complaint
Date:01/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on their website back in October (10/21/2022), it is now January 6th of 2023 and I still do not have my product. They have had my money for 3 months and still no shipping or anything on my product.When I placed the order it was supposed to ship in 4 days according to their website. Nothing happened in a week so I reached out. They said (and I have the email) backorderd until "LATE" November. So I said ok and waiting till November. I checked online late November and it showed in stock! And ready to order and ship on their web page! I reached out asking about my order, no response. Radio silence. Checked back in December, now the parts show "ships directly from manufaturer"... so they had my item in stock, chose not to ship it, then sold out again....I called a local store in *************** for help because the phone customer service for online has an INSANE (2+ hour hold time) and the guy looked into it. He said "they are in stock at our warehouse. I can order them and have them here in a week!" I said great, thank you so much. He had an issue so he placed me on hold. Came back afew minutes later and said that he cannot help because it's an online order, not a store order, to contact online service..... again 2+hr hold wait times EVERY TIME I HAVE TRIED THAT! So I filled out their "contact us" online form for the 5th or 6th time, still nothing. Radio silence. This was all early-mid December. It is not January and still haven't heard anything. I have proof they had my item in stock twice over the last 3 months but they will not ship my order.While typing this, I was on hold with their customer service line, and quite literally, after 30mins hold time, the system just hung up on me randomly. This is insane. Is their entire business model to scam people because that's what this feels like at this point.Please help.
Business Response
Date: 02/13/2023
We are confirming **************** purchase and will be in contact with him shortly to verify.
Initial Complaint
Date:01/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered rims from 4WD.com in October and they have not been sent. When I contact the company they answer only to sell products but when I explain my issue they say they will transfer me to sales, which I never get put through to no matter how long I wait. There is also no building when I try to look the address up on ******* I believe I have been scammed and just want my money returned.
Business Response
Date: 02/13/2023
We are looking into ******************** allegations to confirm order was placed and that he is a customer. We will be reaching out to him directly shortly.
Initial Complaint
Date:01/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #************ I contacted you five times by email and twice by phone because I received the incorrect item. The problem is that you sent me the incorrect product. You listed it as JW Speaker Model 6045 LED Fog Lights with a picture of the light, but you sent me a adapters.
When I called, the person on the other end of the phone I believe the name was **** notice this and told me I wouldn't have to pay for return shipping but it loos like it has not been shipped yet and if I receive the item just email through your site which I did and no response. Since then you've changed that Listing the picture and product information on your website, and you still have ignored my emails
Follow up I contacted you again about you sending me a wrong product and you Ignored my messages I called again today was on hold for 3hrs and 15 minutes and was next in line Then as it got Quite on the phone I was disconnected so between the first call and the 2nd call I have spent over 5 1/2 hours on the phone and no respond to my Messages through your website and your closest store to return it in person is a 60 mile round trip.. I did file a complaint and charge back with my Credit card they said you have 15 days for you to resolve this matter. This Order is no Fault of my own and when I spoke the first time on the phone was told I would not have to pay return shipping but you have not contacted me back? One more thing I have a snap shot/Picture of the the website listing before and after you changed your listing .....All I ask is email be a return Label to ship it back and a refund.
Business Response
Date: 02/13/2023
The attachments the customer provided were corrupted/unable to be read. We have reached out to the customer to ask for new copies.
Customer Answer
Date: 02/14/2023

Complaint: ********

I am rejecting this response because: this has been going on for over 6 weeks! they have received the return product but they still have not refund my money there still playing Games this is a horrible company I truly hate your service and company all they ask me for is for me to resend the snap shot of the order/receipt which they already have? not a resolution I am attaching a snap shot of the order/receipt again the copy of the receipt which also has the picture of the Led lights on it which was what I order!!! and also a snapshot of of the listing of the website before they change the listing from Led lights to an adapter which they sent me the adapter instead of the Led lights, I also sent this company a Email today which also I sent them a snapshot of the package that was shipped back with return label they emailed me and it was received by them today at 11:29 A.M. to there shipper which I also shipped it back in the original shipping package which was never opened which I also attached 2 pictures of the packaged to there service department which who was the ones who finely sent me a return label after contacting the BBB and I'm now getting a email through the BBB after they already received there product back for what? when will i receive my refund?
This is a copy of the email I sent them ......you received the packaged today Feb 13 2023 at 11:29 A.M. to your shipper tracking #****************** which I also shipped it back in the original shipping package which was never opened here is are 2 pictures of the same packaged that was UN-opened that was sent back.tracking number .when will i receive my refund?
Business Response
Date: 02/14/2023
We mailed shipping labels to the customer on 2/3/23. Yesterday, on 2/13/23, the customer provided us with his tracking confirmation attached here. The third party vendor is processing the return (since they just received it yesterday 2/13) and once confirmed, we will issue the customer his refund.
Customer Answer
Date: 02/21/2023

Complaint: ********

I am rejecting this response because: The Item was delivered 8 days ago to there warehouse and i still have not received my refund ..I also emailed Friday 2/21/23 and again there was no response from them

Sincerely,

****** ********
Business Response
Date: 02/28/2023
We’ve already issued a refund (see attached). But since he went through Paypal, Paypal was issued the chargeback. Mr. ******** has been told he needs to go through Paypal if there is further delay.
Customer Answer
Date: 02/28/2023

Complaint: ********

I am rejecting this response because:

I still have not received my Refund, I contacted PayPal after seller States they Refunded me through PayPal

PayPal Said There is no record or a transaction of a refund to me from
this company and PayPal said in the email they sent me ate Feb/28/2023
4:45 PM which I sent the Seller which I will attach------>If the
seller is insisting that they sent a refund on the 23rd of February,
they can call us directly, so we could assist them.

The seller tells me to call PayPal which I have 4 or 5 times and PayPal
says the seller needs to contact them... And even after I email the
seller proof there was no refund filed with PayPal by them, they sill
refuse to check with PayPal

(First) they upload a made up invoice to the BBB today that was dated
Feb/23/2023 saying that it was proof of the PayPal refund which has
nothing to do with PayPal because I called PayPal again they said there
is no record of the refund, so the invoice was just that, a made up
invoice

(Second) they just emailed me tonight Feb/28/2023 at 5:52 PM with a
snapshot of just the top Part of Some (transaction dated
Feb/3/2023 with an ID (*****************) and saying it was proof of a
PayPal refund, so I contacted PayPal again Feb/28/2023 8:16PM and my
Credit Company at 8:49PM and they both said the ID number and the
transaction Has nothing to do with them

Seller said they would refund me after they received the item, so how is
this transaction date Feb/3/2023 they sent me tonight proof of a refund when I did not receive
the return label until Feb/3/2023 and the item was not received by the seller
until Feb/13/2023 and then the seller made up some invoice dated
Feb/23/2023 which they uploaded here to the BBB now saying that it was
proof of the refund? And PayPal said there was no record of a refund made by the seller
and invoices has nothing to do with PayPal

(1) I'm attaching 2 files, a copy of the email From PayPal from
(February 28, 2023, 4:45 PM) stating No Refund Received

(2) and a copy of my Phone calls to PayPal that I had to make because
the Seller refuses to do it, after I explained that there was no refund into my PayPal
account from them and the email from PayPal Stating this

And the attached file the seller uploaded to the BBB has nothing to do
with PayPal or proof that PayPal received the Refund from the seller to
me, it is just an invoice the company made on 2/23/2023

Seller emailed me and said that PayPal has to approve the refund
I emailed the seller explaining that I contacted PayPal on 2/27/2023 at
5:17PM by phone, PayPal said they do not have to approve the refund and
they said there was no refund/Transaction made by your company on
record

I contacted PayPal today again, 2/28/2023 at 4:10PM
PayPal hey sent me an email at (February 28, 2023, 4:45 PM) "
Stating No Refund Received" and Seller to contact them

I have spent over 12 hours on the Phone Between Tap World
Credit Card Company and PayPal and this does not include the hours
sending Emails and the time and Gas returning the Item

Sincerely,

****** ********
Business Response
Date: 03/02/2023
We’ve already processed the refund, its attached here. Mr. ******* needs to check with whatever bank account/credit account he had linked to Paypal, then go through them or Paypal. We cannot do anything else at this point.

Customer Answer
Date: 03/09/2023

Complaint: ********

I am rejecting this response because: I still have not received my refund.. here is Proof ..Attached is a Message from PayPal date toady 3/9/2023 stating you never Issue me a refund through PayPal Like you have state, in a Personal email and messages on here through the BBB.....PayPal Also sent this Message to your company toady..
I think you need to contact PayPal if you think you refunded me the money..maybe you sent it to the wrong Person ....or do you think PayPal is Lying?

you state you already processed the refund, its attached here.... you have not attached any proof ...I have proof you did not refund me

I no longer need to contact PayPay because I have upload 2 different messages to here from PayPal dated 2/28/2023 and dated 3/9/2023 from PayPal stating you have never refunded me!

you have 7 days to respond to this message and you always wait till the Last day to respond?

why have you not contacted PayPal? you Blame me you Blame PayPal
I'm a disable Veteran and can not afford to being ripped off $117.34
Sincerely,

****** ********

Customer Answer
Date: 03/24/2023

Complaint: ********

I am rejecting this response because: I have contacted PayPal and there is no refund from this company and I also checked my PayPal account and still no refund, I have already attached 2 messages from PayPal stating that this company has never issue me a refund ....the Refund invoice he claims they provided was a invoice that was made in house at there company level, which is no proof that PayPal received the Refund from the company ..I have proved that they never refunded me with the messages Provide by PayPal which were dated well after the date of the made up invoice which the company is trying to pass off as proof that PayPal received the refund..they still have not provided a invoice from PayPal that PayPal received any Refund from them for me., PayPal Provides to all sellers proof of refund with a reference transactions number invoice which this company has never provided to cross reference to show proof..it is apparent that they have not contacted PayPal, ....PayPal also sent this message to the seller, that the seller needs to contact them if they think they sent a refund .....the Seller says to call him. where is the Phone number to contact him directly? in the past when calling their business 2 different times I was on hold 2 1/2 hours the first time over 3 hrs the second time no way to contact an all my emails I have sent through there website were ignore in the past..why do you not call me

Sincerely,

****** ********
Business Response
Date: 03/29/2023
Paypal just contacted us with an update on this. Paypal is requesting the customer check in with their bank. We are notifying the customer today.
Customer Answer
Date: 03/29/2023

Complaint: ********

I am rejecting this response because: I am only rejecting this company's response because I waited for a refund from this company and they never refunded me after they received the item on Feb 13, 2023. They kept on lying and stating they refunded me. So for the record, I reopened the dispute against Tap world/4wheelparts.com/4wp and my credit card company had to take my $117.34 out of their account and put it back into my account because they lied and never refunded me. So it ended up as a charge back and not a refund, and it took me 3 months to get my refund. They ignored all my emails at the beginning until l I opened a claim with the BBB, and I spent over 5 1/2 hours on 2 different phone calls on hold with this company I have spent over 15+ hours trying to get my money back from this company between PayPal, my credit card company, and this company. ......... s o it is a Charge Back not a refund, I opened my dispute Jan 5,2023 and finely receive my money through a Charge Back 3 months Later with no help from this company there very dishonest..

Short story I filed a dispute with my credit card company. I got my money in a charge. Back then, Tap World disputed my dispute and sent me a return label and told my credit card company they would refund me after they received the item back,so my credit card company returned the funds back to Tap World on Feb. 5 2023, I sent the item back, and Tap World never refunded me for the return item, and I tried many times to get a refund, so I reopened the dispute with my credit card company 3 weeks later after they received the return item to get my money from this dishonest company.

please make this Public on the BBB Site Please
please make this Public on the BBB Site Please
please make this Public on the BBB Site Please

Sincerely,

****** ********r

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Wheel Pros, LLC is BBB Accredited.