Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Medical Response Inc has 174 locations, listed below.

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  American Medical Response Inc

  6363 S Fiddlers Green Cir Fl 15 Greenwood Vlg, CO 80111-5011

• 

  American Medical Response Inc

  4914 W Knox St Tampa, FL 33634-8026

• 

  American Medical Response Inc

  International Plaza II Scott Way & route 291, suite 540 Philadelphia, PA 19113

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  American Medical Response Inc

  486 S. Opdyke Pontiac, MI 48314

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  American Medical Response Inc

  P O Box 58508 Seattle, WA 98138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed copy of cancel check to company check #**** date 7/15/22 amount $570.00 total cost. Company is adding addition $295.00.See copies of scanned documents.

  Customer Answer

  Date: 08/03/2022

  I used ambulances services on December 28, 2021  from **** NorTH to **** and on June 12,2022 from my home in Halls to ****. Both locations are within 2 miles from each   other. According to AMR invoice July 25, 2022 in the amount of Dollar ******. which I paid in full on July 15, 2022.  I am also member of Rural- Metro, ********* which provides the ambilunce services when called on 911. any additional amount appears to be not applicable PLease  ask AMR South to delete the request for additional amount. THank you.

  Business Response

  Date: 08/23/2022

  August 23, 2022
  
  Better Business Bureau
  PO Box 191279
  *****, ** *****
  
  
              RE:      Ambulance Transport
                          BBB Case Number:    17632615
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.
  
  Our office reviewed the consumers account and confirmed the payment was received.  At this time, there is no balance due on the account.
  
  Should the consumer have any further questions or concerns, I may be contacted directly at *************.
  
  Sincerely,
  
  
  ****************
  Patient Advocate
  American Medical Response
  

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMR is billing me for an ambulance trip on April 6, 2022 that my insurance has already paid in full. I have the explanation of benefits from my insurance company and I verbally confirmed with my insurance company that this has been paid in full. I have only used AMR in one instance, this emergency trip on 04/06. There had been a billing discrepancy on my account, and AMR tried to settle the account $3333 trip/ride (for 50 feet from emergency helipad to hospital door - so $3333 is ridiculous) with me for $350, before my insurance had fully processed my claim. Now that my insurance has fully processed my claim, and covered this trip, the insurance company says I owe AMR no money at all. AMR, please stop billing me for any amount that I owe you. You have already been paid by unitedHealthcare.

  Business Response

  Date: 08/05/2022

  August 5, 2022
  
  Better Business Bureau of ******
  PO Box 140015
  *****, ** *****
  
  
  RE:                               Ambulance Transport
  BBB Case Number:         17624905
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.  Many processes are in place to ensure compliance with all regulatory requirements.
  
  Our office has thoroughly reviewed the consumers concerns.  The consumers insurance was previously billed and denied the claim as a non-covered service.  AMR previously contacted the consumer by phone and discussed the account.  As a courtesy, our ***************** agreed to accept the amount of $350.00 as final payment which the consumer agreed to pay.  The consumers insurance recently made a payment for $519.90.  Operations has agreed to waive the balance owed by the consumer.  The trip is now considered closed and the consumer is no longer responsible for this service.
  
  Should the consumer have any further questions or concerns, I may be contacted directly at **************.
  
  Sincerely,
  
  
  
  
  *****************************
  Patient Advocate
  Global Medical Response

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8 July 2022, my wife received a **** from AMR for $537.56 for transporting her with me from our Fairfield Place home to the ****************** of the ******** Peninsula on 19 April 2022. On that day, two weeks after I had a hip transplant, I woke up with a very swollen leg that led me to call the hospital. My wife cold not drive, and so I asked the ambulance people attending me if she could accompany me to the hospital, which she did in the passenger seat next to the driver while I was attended to in the rear of the vehicle in a wheel chair. I've attached the page from the **** which itemizes the $537..56. I've also attached my ******** statement containing the very same $537..56 at the bottom of the third column showing the costs for AMR services which I received but my wife did not receive, except for the mileage to the hospital. If anything, I believe AMR should charge my wife only for that mileage...

  Business Response

  Date: 08/05/2022

  August 5, 2022
  
  Better Business Bureau
  12639 ************* Suite 200
  *****, ** *****
  
  
  RE:      Ambulance Transport
             BBB Case#: ********
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.
  
  AMR contacted the consumer by phone and confirmed his concerns.  Our operations department thoroughly reviewed the services and confirmed our crews are trained to follow all local Emergency Medical Services procedures and protocols.  Our ambulances are equipped to provide services for more than one patient on the same trip; therefore, each patient is billed individually.  As a courtesy, Operations approved to write off the **** for the consumers wife.  We would like to thank the consumer for bringing this matter to our attention. 
  
  Should the consumer have any further questions or concerns, I may be contacted directly at **************.
  
  Sincerely,
  
  
  
  *****************************
  Patient Advocate
  American Medical Response