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Business Profile

Ambulance Services

American Medical Response Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Medical Response Inc has 174 locations, listed below.

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    Customer Complaints Summary

    • 696 total complaints in the last 3 years.
    • 188 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/17/25 I called 911 with the City of ************** for a medical issue I was experiencing. The dispatcher said she would send an ambulance to my city residence. The ambulance that arrived was from Abbot Ambulance, instead of a City ambulance. The EMS attendant told me a City ambulance wasn't available, so they sent Abbot. Their EMS checked me out, but I was not transported anywhere. He then stated I would not be charged since they were dispatched by the City. However, I keep getting billed by Abbot for $527.53, even though the City sent them. I called and spoke with someone there and explained the situation and was told they would review it. But they keep sending a bill, which should not be coming to me, but to the City of **************. I would appreciate your assistance in resolving this matter. Thank you for your assistance.

      Business Response

      Date: 07/11/2025

      July 11, 2025

      Better Business Bureau
      ***************
      Meridian, ID *****


      RE:        Ambulance Transport
                                    BBB Case number:      23539420


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

      We would like to thank the consumer for bringing her concerns to our attention. At this time, the account is on hold pending further review by our Operations. Once an update is available, we will reach out to the consumer.

      Should you have any further questions,please contact our customer ********************** department at **************.


      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 07/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Myself and my 2 children were involved in a car accident on 9/12/2024 requiring transport to the local *************. My son was later transferred to a tertiary center. When AMR notified me of the need for insurance information, I promptly provided the information both in writing and via telephone. I was assured that the bills would be processed through my insurance. I have since received more than 5 notices of pending bills and subsequently spent more than 6+ hours providing the same insurance information to representatives w/ the billing department. On every subsequent call, the representative is unable to locate the paper form that I filled out and sent in, nor the e-mailed copies of the insurance cards w/ explicit instructions, nor any information from previous calls. Ive talked to 3 separate billing supervisors who are then miraculously able to find this information that I have provided, but confirm that the information has not been entered into the accounts properly. I then spend my time confirming the information w/ the supervisors who all have assured me that the information is correctly entered into the system for billing this time. I now sit here AGAIN, for a 6th time, having received notice of a pending bill from AMR and I am tired of the harassment. I know that my bill has been settled. And on last check, my childrens bills were supposed to be sent to the secondary insurance for billing. Being that my children are both double covered, their bills should be paid in full between the 2 insurances, if AMR can figure out how to bill them properly. I have confirmed on several occasions that AMR has the information they need to complete the billing should they look hard enough and desire reimbursement. But at this time, I insist that AMR stop harassing me and either bill properly or zero the remaining balance on any of the accounts that still have a balance. I have done my due diligence to provide the information and this has now become harassment.

      Business Response

      Date: 07/10/2025

      July 10, 2025

      Better Business Bureau
      PO BOX 191279
      *****, ID *****


      RE:      Ambulance Transport
                              BBB Case number:    23528841


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

      The consumersconcerns have been reviewed. A claim will be filed with the secondary insurance carrier. We apologize for any inconvenience this may have caused and thank you for bringing your concerns to our attention.

      Should you have any further questions,please contact our customer ********************** department at **************.


      Sincerely,


      ****** *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter received an emergency ambulance trip on October 5, 2024 from American Medical Response. At first, before they had my insurance info, they billed me $592,91, which they self-discounted from the full rate of $4,361.70. Once they received my insurance info, they billed my insurance, which paid $1,715.35, and then billed me the balance of $2,646.35. Balance billing is illegal in ********** under state law AB-716. My obligation is capped at what I would have paid for an in-network service, which is a co-insurance amount of $735.15. The disputed $1,911.20 referenced below represents the portion of the current balance due that exceeds $735.15.

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband received care from AMR ambulance on October 14, 2023 while we were on vacation in *************, **********. We were covered by insurance at the time. I received my first bill January 31st, 2024. I was told that insurance denied the claim because my husband could not be found as a patient in their system. We changed insurance providers at the end of October 2023. AMR submitted the wrong date of service to insurance, and spelled my husband's name wrong. Every two months I would receive a bill from AMR stating there was a problem with submitting to insurance and every two months I would give them the correct information. I would contact my insurance company and give them direct numbers to call to make this right. June 2025 I received a bill stating insurance is denying coverage due to untimely filing and AMR states this is now my full responsibility. They are not accepting any wrongdoing or solutions for their MONTHS of mistakes and are expecting me to pay the full amount.

      Business Response

      Date: 07/08/2025

      July 8, 2025

      Better Business Bureau
      PO Box 191279
      *****, ID *****


                    RE:        Ambulance Transport
                                   BBB Case number:       23479877


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR has reviewed the concerns raised by the consumer.  As we are past the timely filing period with the insurance carrier, the charges have been written off.  The consumer will no longer be contacted regarding payment for this bill.  Please accept our sincerest apologies for any inconvenience this may have caused.

      Should the consumer have any further questions or concerns, I may be contacted directly at **************.

      Sincerely,

      ******* *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Medical Response provided ambulance Services for me May 31st, 2024. They subsequently sent me a notice that they filed an appeal for me without my knowledge, concerning payment from my *************** not meeting ******** standards. ***** elevated coverage to in network and paid American Medical Response according to their policy contractual allowances. I had already met my deductible and entire copay for the year. American Medical Response continues to send me billing notices and ***** has reviewed the matter with the company five times now. I am told by Cigna I do not owe any of the remaining amounts because American Medical Response accepted *****'s in network payments, thereby agreeing to Cigna payment amounts, in addition to the fact I had already met the deductible and my copay in full. ***** Representatives have tried calling American Medical Response and have notified me that no one will answer the phone. At this point, I believe they are trying to balance bill me for out of network services when my insurance company, *****, has already paid them in network. This company does not have any published policy of how to dispute a billing or report a billing error other than to call a toll free number. I do not owe this bill according to Cigna.Attached and included to this is the full estimation of benefits from Cigna, and two screenshots of text chats with ***** representatives who have worked with me to satisfy American Medical Response billing in ******* this time, I believe American Medical Response should write off the amounts as previously negotiated with Cigna.Thank you,******* *********

      Business Response

      Date: 06/25/2025

      June 25, 2025

      Better Business Bureau
      2340 S Eagle Rd
      Meridian, ID 83642


      RE:       Ambulance
      Transport
                              BBB
      Case number:      23477066


      Dear Better Business Bureau:

      Thank you for taking the time to
      contact our office with the consumer’s concerns. American Medical Response
      (AMR) values our customers and strives to provide quality service.

      Our office has thoroughly reviewed the
      consumer’s concerns. Unfortunately, AMR is not contracted with the consumer’s
      insurance carrier in the area services were rendered.  As a result, the consumer is responsible for
      any unpaid balance.  We suggest the
      consumer contact their insurance carrier for an appeal, if she feels a larger
      portion should be covered.

      To help our patients in these
      scenarios, we offer discounts where allowed by law, 0% interest payment plans,
      and offer our Compassionate Care Program to those most in need.   0%
      interest payment plans can be set-up directly by logging into the consumers account
      at pay.amr.net. The consumer may contact Customer Service at (800) 913-9106 to
      discuss payment options or inquire about our financial assistance program.

      Sincerely,


      Desiree V.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 06/25/2025

       

      Complaint: 23477066



      I am rejecting this response because: American Medical Response accepted payment from Cigna after Cigna adjusted from out of network to in network and paid accordingly (as defined in the explanation of benefits submitted). By definition, that means this business cannot balance bill for services, and did accept the terms. After seeing the plethora of consumer complaints against American Medical Response for poor billing practices and sending accounts to collections with no notice, I have paid this company. However, I do believe they owe me a refund and I will be contacting the Washington State Insurance Commissioner.



      Sincerely,



      Anthony Pelletier

    • Initial Complaint

      Date:06/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 23, 2024, I had an ambulance ride from the *************** to the emergency room. The ambulance provider was American Medical Response. I gave them my insurance information in the ambulance. They sent me a bill, so I have them my insurance information online. They sent me another bill and I called them and gave them my insurance information. This cycle has continued to repeat. I have sent them my insurance information and have called and given them my insurance information at least five times. Each time they have said that they would bill my insurance, but they have not, instead they keep sending me bills telling me to pay them. Now they have informed me that I am in collections for not paying my bill. I have medical insurance and should not have to pay this bill, but they refuse to bill my insurance and are continuing to harass me and demand that I pay them.

      Business Response

      Date: 06/26/2025

      June 26, 2025

      Better Business Bureau
      PO Box 191279
      Boise, ID 83719


                  RE:
           Ambulance Transport
                              BBB
      Case Number:  23472576


      Dear Better Business Bureau:

      Thank you for taking the time to
      contact our office with the consumer’s concerns.  American Medical Response (AMR) values our
      customers and strives to provide quality service.

      The consumers’
      concerns have been reviewed.  The billing
      details have been confirmed, and a claim has been submitted to the carrier.  A claim has been filed to the consumer’s insurance.  At this time, the account has been placed on
      hold pending a response from the insurance. 
      No collection activity connected to the account.  Please accept our sincerest apologies for any
      inconvenience this may have caused.


      Should the consumer have any further questions or concerns,
      I may be contacted directly at (209) 236-8472.

      Sincerely,



      Marissa N.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:06/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AMR provided medical transport for my son on April 3rd of 2023. AMR was to submit charges to our Primary payor, which was Anthem at the time. ****** did not pay due to our deductible not being met at the time. All remaining charges were then to be submitted to the Department of ************* for Children with Medical Handicaps. Over the last 2 years I have made more than 10 phone calls to AMR. I was always told that someone would look into this and bill the secondary payor in this situation. AMR failed to bill the Department of ************* for Children with Medical Handicaps everytime, repeatedly sending me another invoice with the amount due in full. I had to reach out to the Department of ************* for Children with Medical Handicaps myself to ensure payment was made. The payment was made to AMR on Oct. 8th of 2024 in the amount of $108.73, the agreed upon amount per there contract and was accepted by AMR and applied to the balance,never disputed. I continued to receive statements from AMR stating the remaining balance was still owed despite being told by the Department of Health and children with Medical Handicaps that they are the final payors and per the contract they have with AMR, AMR was to write off the remaining balance.Then on June 9th of 2025 I received a letter from Credence, a debt collector, trying to collect on the remaining balance with AMR of $1,512.38. This was to be written off by AMR. They are still trying to collect on it. Per the staff working with the Department of Health Children with Medical Handicaps this is illegal and is a breach of there contract. I want to bring attention to the corrupt things this business does to there customers/patients. It seems to be an ongoing issue with this company per the many complaints already filed. There staff is very uneducated when it comes to working with Medical contracts. They were little to no help at all.

      Business Response

      Date: 06/24/2025

      June 24, 2025

      Better Business Bureau
      2340 S. Eagle Rd.
      Meridian, ID 83642


                  RE:
            Ambulance Transport
                              BBB
      Case Number:                 23470723


      Dear Better Business Bureau:

      Thank you for taking the time to
      contact our office with the consumer’s concerns.  American Medical Response (AMR) values our
      customers, and strives to provide quality service.  Many processes are in place to ensure
      compliance with all regulatory requirements.

      Our office has thoroughly investigated
      the consumer’s concerns and has agreed to dismiss the service charges that
      accrued on April 03, 2023.  At this time,
      the trip was cancelled with the collection agency and written off.  The consumer is no longer responsible for the
      service.  

      Should the consumers have any further
      questions or concerns, I may be contacted directly at (209) 236-8358.

      Sincerely,



      Cecilia J.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for services rendered they have not given me a receipt I asked that they send via email they will only send via **** I need the information now its for my recertification during the conversation the representative asked for my social security number I did not understand what the purpose wouldve been to have that information and I do not owe anything. Please help me I need the receipt they have been paid. *************************

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/31/2025 around 12 pm. I have a car accident the paramedics and the ambulance showed up, myself I feel fine, but the ambulance recommended to go to the hospital to been check, I did ask them whom will pay this bill, they informed that it will be the car insurance carrier. They took me in the ambulance from ********* almost close to the crossing ************ In ************ to ***********************************************. This was only 5 miles driving. They didn't do any test, didn't put me in any machine, or give me any medication. They only drove me to the Hospital, at the Hospital only wait for me to be admitted. They were sitting waiting. Also in the Hospital the doctors didn't do any auscultation of my body and they released me later with not even a ******* provided. Days later somebody from American Medical Response contacted me to ask for information of my ************** Weeks later I got a bill in my ***************** for ******* to be paid for the ambulance service. My health insurance negotiated the bill differently because service it's out of network and were able to lower to ******* which still high for me for a service not giving. This is the most expensive transportation, they didn't provide me with not other service just to transport me 5 miles to the Hospital, first at all they lied to me telling me that the car insurance was going to pay and they never disclosed their fees. This is a very high bill for a transportation, I feel robbed. I haven't paid the bill, because it's to expensive, all was a lie and unnecessary service. I feel that they are not transparent and prey and people with lies. I want them to work with my health insurance and lower the bill to a reasonable amount for the service provided.

      Business Response

      Date: 06/20/2025

      June 20, 2025

      Better
      Business Bureau
      2340 S Eagle Rd
      Meridian, ID 83642


      RE:      Ambulance
      Transport
                              BBB
      Case number:    23456452


      Dear Better Business Bureau:

      Thank you for taking the time to
      contact our office with the consumer’s concerns. American Medical Response
      (AMR) values our customers and strives to provide quality service.

      Our office has thoroughly reviewed
      your concerns.  AMR’s rates are
      competitive for the communities we serve and meet all applicable local, state
      and federal limitations.  Ambulance
      provider fees typically include a base charge for the transport, a mileage fee,
      and any applicable ancillary charges.  AMR is not contracted with your insurance
      carrier, in the area services were rendered. 
      As a result, the claims were paid based on non-contractual benefits and
      the consumer is responsible for any unpaid balance.  We recommend the consumer file an appeal with
      their insurance carrier if they feel a larger portion should be covered.  At this time, the balance remains your
      responsibility.

      Should you have any further questions, or
      would like to discuss payment options, please contact our customer service
      department at (800) 913-9106.


      Sincerely,


      Desiree V.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 06/21/2025

       

      Complaint: 23456452



      I am rejecting this response because:

      First of all, they miss-informed when I asked them whom was going to pay the service.  They told me that my car insurance carrier was going to pay the service rendered to me, which my car insurance didn't paid.

      I didn't want to go to the hospital because i was fine and two minutes away from my house, the service they provided was only a transportation,  they didn't give me any medication or perform any test on me. I could easily go myself later to Urgent Care and pay only 50.00 dollar co-pay. They took me to the Hospital and the Hospital charged 27,000.00 to my Insurance also for nothing.  This all start from the ambulance convincing people to take them to be check at the Hospital. I don't feel that it's fair to charge almost 3,000.00 for only a transportation and they should be transparent about they service charges. 



      Sincerely,



      Patricia Figueroa

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      wife needed AMRs services. Received a bill from them that was $600ish dollars if I paid cash or could submit insurance. Submitted insurance info and **** pays them almost $2k and then they send me a bill for $908. I've called and was promised a call back from a supervisor - never happened and I keep getting a bill for the 908. DISGUSTING BILLING PRACTICES!

      Business Response

      Date: 06/20/2025

      June 20, 2025

      Better Business Bureau
      PO Box 191279
      Boise, ID 83719

                  RE:
            Ambulance Transport
                               BBB
      Case Number:      23442890


      Dear Better Business Bureau:

      Thank you for taking the time to
      contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers
      and strives to provide quality service. 
      Many processes are in place to ensure compliance with all regulatory
      requirements.

      Our office is in the process of
      reviewing the consumer’s concerns.  AMR
      will be in contact with the consumer directly regarding completion of the
      review.

      Should the consumer have any further
      questions or concerns, I may be contacted directly at (209) 236-8472.

      Sincerely,



      Marissa N.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 06/24/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23442890, and find that this resolution is satisfactory to me as they have sent an updated bill with the original amount due that we promptly paid today.  Thank you for helping us get an answer that I was unable to get on my own after reaching out to them.



      Sincerely,



      Mike Rittberg

    American Medical Response Inc is NOT a BBB Accredited Business.

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