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Business Profile

Convenience Store

Circle K Rocky Mountains Division

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Circle K Rocky Mountains Division's headquarters and its corporate-owned locations. To view all corporate locations, see

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Circle K Rocky Mountains Division has 5 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited at 5:40 pm on April 4th. Air machine does not work. Went in to tell the clerk inside the gas station and he acknowledged the issue but was told by his manager to not put an out of order sign on the machine. When I asked for my money back he said he was not allowed to do so and that the machine was run by a third party. This is the second time this has happened to me at this location, which happens to be the closest to my house.

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they are very deceitful had a hold placed on my card and after 5 days called my bank the bank said that it was the merchants responsibility to finalize the transaction and they have not gotten the finalization and to call the merchant when I called Circle K they told me it was the bank's fault and the bank is telling me it's Circle K's fault well I know it's not the bank's fault because I went to another gas station paid at the pump and almost immediately my hold was gone now I'm out $101

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold a product that was labeled as gasoline but was in fact not. Had to have our vehicle towed to service and the system drained and rebuilt. Seeking reimbursement for the fees associated with this terrible problem.

      Customer Answer

      Date: 08/19/2024

       Circle K

      ***********************************

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Circle K location on ************************************************ allows vagrants to use and sell drugs, threaten their customrrs, and litter on their business' property. This has caused the area around the gas station to become increasingly unsafe. Circle K seems to have no desire to remedy the issue and prevent the illegal activity occuring on their property. I am filing this complaint in the hopes Circle K will stop abetting illegal activities on their property for the well being of the surrounding neighborhood. Other business very close to this gas station do not allow these activities to occur and either have security or call the police. Circle K can and should do better.

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday June 17 ******* usd charge.I paid for the car wash at circle k gas station on ****************************** did not say it wasnt working so i paid. i drove into the car wash. nothing happened. staff said their systems were down and i could not get a car wash and i had to call 'corporate' to get my money back. i had paid the machine 12 usd with my debit card. i have called corporate twice. no one answers. i left a message and no one calls me back. so they have essentially stolen 12 dollars from me.

    • Initial Complaint

      Date:03/27/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Circle K has a program that offers a free drink after 5 drink purchases. This is false advertising. The computer always says I have a free drink coming on the screen, BUT it will not offer a free drink unless I submit my card with PIN. And then, 9 out of ***************************************************** the app but I still get a debit charge. This is false advertising. Not only am I not getting that 6th drink for free, but I don't even get that drink purchase counted towards my next 5 purchases. It just screws me! So I emailed customer service, and the response was that some other program is ending. LOL apparently they are so untrained that they are worthless. So I submitted a request on the website again today. this time, so local idiot tried to get me to talk to him on the phone!!! Are they serious? This is 2024. Not 1994. They have a website and an app. I asked them to audit the account and put all the free drinks onto my account. But no, instead, I get a **** phone call. And of course, the caller was a boomer because they actually left a voicemail as if that is acceptable. Am I supposed to take more of my time to repeat myself? No. Unacceptable. I want them to end all of their programs because they are not honoring their advertisements. I intend to escaped this to the state ombudsman because bait and switch advertising is absolutely unacceptable. This company should be shamed publicly by the media. A federal class action needs to be filed to get restitution to all the customers they are robbing.

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 5th 2023, around 10:15 p.m. l, I entered the Circle K and spoke to the manager that later on refused to tell me her name. I was letting her know I was working for Shiftsmart and was there to do the merchandising for her store. She rolled her eyes and complained saying I was to be there at 5pm. I nicely explained to her that the shift was to be from 10pm to 2am and showed her the evidence of that on my phone on the app itself. She then rudely replied that she didn't care. I tried to apologize for the mistake that ********** might have made. She then looked at me with disgust and so rudely said, "You need to.get out of my store, you don't smell good, you smell cheap." With sheer embarrassment I just walked out of the store. I have never been so insulted in my life. As a manager or even as just a clerk one should NEVER speak to someone like that. I have worked for Shiftsmart for some time and have never been thru something like that.

    • Initial Complaint

      Date:11/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 10/14 Amount paid: $20.02 What was committed: clean gasoline Nature of dispute: watered down gas causing care repair to be done Business action: Non responsive Location: ********************************************************************************* I had filled my **** to halfway with your gas at the ******* address seen above. The next morning my car would not turn on. I had to get my car towed and repaired and miss a week of work because of having no car. I have gas samples that can be provided from the car repair shop itself.

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/14/2023, I received bad gas from the Circle K at *************************************************, ** that resulted in an inoperable vehicle due to extremely high water content in the gasoline. The damage to my vehicle resulted in repairs in the amount of $1,965.91. I have called ******************* Guaranteed" customer service line at ************** every day for the last month and left a message each time with no response. I've also sent several emails that have gone unanswered and visited the store and was told the phone number above was the only way to resolve the issue but he did confirm bad gas at this location on 9/14/2023 and others were affected as well.

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Circle K on 120th by ********** had an advertising sign for regular gas at $3.87.9. I stopped to buy gas there. When I entered my credit card and removed the nozzle, the price was showing $4.15.9 cents per gallon.I went inside to inform the attendee that the price was wrong on the pump, and they said they could do nothing about it. This is not the first time this is happened there. And they always seem to increase their pump prices towards late afternoon. The attendee said that prices are set by the home office and theres nothing they can do about it.

    Circle K Rocky Mountains Division is NOT a BBB Accredited Business.

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