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Business Profile

Convenience Store

Circle K Rocky Mountains Division

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Circle K Rocky Mountains Division's headquarters and its corporate-owned locations. To view all corporate locations, see

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Circle K Rocky Mountains Division has 5 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, May 17, 2023 I purchased "Premium" fuel from the Valero (Circle K)gas station located at the corner of **********************************************. I then drove the approximately 4 miles home and parked my vehicle. On Thursday, May 18 I noticed that several of my neighbors had posted on the neighborhood FB page that they had gotten ********* at the same Valero and were experiencing issues with their vehicles. When I drove my vehicle on Friday, May 19, my vehicle was shaking. When I next started my vehicle, the check engine light came on and the shaking was now violent. I went to the Valero and told the clerk behind the counter that I had purchased gas recently and was experiencing car issues and was given the phone number to the Circle K Headquarters ************** Opt. 5.I called and left a message. I called the following day and left another message. On Monday, May 22 I received a call from "******" from the corporate office of Circle K. I told him about buying the fuel & what my vehicle was now doing. ****** told me someone with their insurance company would be reaching out to me. Later that day I received an e-mail from *********************** with ******************** Per the e-mail, I provided the receipt for the gas I had purchased ($75) and the repair bill ($325). The repair shop "dropped" the fuel tank and "Blew out" the injectors. My vehicle ran without issue after that. On Friday, May 26, I received a call from ************ stating the Valero location in question DID INDEED have water in their tanks on May 12 but not on May 17 per some report she had and therefore would not be reimbursing me. On Friday, June 2, I called ****** back and had to leave a message. I also reached out to ************ to try to obtain a copy of the report. I haven't heard back from either of them.

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got gas at the Circle K location 435 W. ******************************************************************************, Store #***** on 11/6/2022 at 4:53 PM. I pumped a little less than 6 gallons of gas @ $3.39 per gallon ($*****). The charge came through on my card for $30.01, $10.00 more. I only received ***** worth of gas and that is all I will be paying for. Anything more is theft and I am sure I am not the only one that happened to. I have tried calling the store, no answer, and the regional office number listed is not in service and email address is also invalid.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought fuel that caused over $500 in repair to my vehicle from a Circle K in *******, *****. My mechanic report states that the fuel was contaminated with diesel. I have tried over 20 times to contact the Circle K fuel quality phone number and have left 5+ messages with my information. I have tried over 20 times to contact the Rocky Mountain division using the phone number provided at the store and have left messages. I have tried 20+ times to reach the corporate office with the ******** phone number provided on the BBB website under this company and it says "the wireless caller is not available."

    Circle K Rocky Mountains Division is NOT a BBB Accredited Business.

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