Business Profile

Auto Service Contract Companies

American Auto Shield, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Auto Shield, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

971 total complaints in the last 3 years.
163 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car has been in the service department of Westbuy Jeep ************************** for 3 weeks and I am being non answers about the repair of my car. Claim # ******* according to Jeep they has been requested to send pictures to the point of failure and those have been provided. A 2nd request was made for additional info and now a 3rd request for more pictures have been made.I'm working with ******* at Jeep and together we haven't had any cooperation from Car Shield.
Business Response
Date: 02/17/2025
We have been informed that a member of the American Auto Shield **************** is attempting to reach out to you in an effort to resolve this matter. A voicemail has been left with contact information for further contact.
Respectfully,
Customer Relations
Initial Complaint
Date:02/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Form for arbitration in ****** CO BBB please. I had been denied for 29. C. It states Repair if the vehicle has not been legally registered in accordance with state or other laws within 2 months, as applicable. The ambiguous provision, as to what, does this 2 month period begin from has me questioning drafted in bad faith. It is an unclear provision compared to other provisions that have very specific timestamps "at time of breakdown" "prior to" "during waiting period" etc. American Auto Shields obsfucation in denying my claim where stating contradicting timestamps one being that contract inception date and another one stating the filing of the claim when in reality it allows them to work in bad faith to make the contract work in their favor. INCEPTION DATE is not even defined in this contract. Nor is it stated anywhere. The exclusion I was denied for is grouped together and number 29 of ****************************************************** these 32 exclusions but the word BREAKDOWN is presented 18 times along with repairs. Being grouped in with this section leads one to believe they are talking about at time of BREAKDOWN. Another reason is because any other instance could make the vehicle ineligible for the contract. By any means the exclusion can be interpreted in many different scenarios of timeline stamps which makes the contract ambiguous. ***** quoted for my transmission repair of $13,000. $4600 on the rental car for the time my car was at repair shop. Diagnostic $250. Then to be reimbursed for the months I paid $179.99 for 5 months after denial= $899.95. Brings total $18,750.
Business Response
Date: 02/14/2025
American Auto Shield has contacted the consumer directly (outside of the BBB forum) and is pleased to report we have settled this matter amicably.
Customer Answer
Date: 02/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********** ****
Initial Complaint
Date:02/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been customers with Car ********************** since 2019 with very one repair until this week. The first repairs they paid very little in repairs, since they had to find the part that they required to put in. Our car has been at the shop once they called for the claim, it was denied. American Auto shield claimed that it was from corrosion and that is not covered, which is no fault of ours that the wires have corrosion. We carried the highest coverage and they cover absolutely nothing when it comes down to it. They have rec'd over *****. through our coverage which is supposed to cover electrical.
Business Response
Date: 02/17/2025
We have been informed that a member of the American Auto Shield legal department is attempting to reach out to you in an effort to resolve this matter.
-Respectfully,
Customer Relations
Customer Answer
Date: 02/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refusal to pay a covered claim
Business Response
Date: 02/20/2025
In review of Mr. *****' contract administrators notes. His claim was stalled out because his chosen repair facility did not send a diagnosis of his vehicle's failure(s). American Auto Shield (AAS) specifically requested freeze frame data that is needed to verify that this failure happened while within coverage and is not pre existing or falling during the waiting period. AAS also requested the tow invoice from the breakdown to his home where it was towed from to the repair facility.

Mr. Davis has repeatedly opened and reopened BBB complains and complaints with your office. CarShield and American Auto Shield have repeatedly explained the reason his claim was denied and his contract has been refunded in full. American Auto Shield has also offered Mr. Davis a reasonable monetary resolution which Mr. Davis has also rejected. Mr. ***** also filed a complaint with the ********************************** who closed the complaint after we notified them of the harassment and full refund.
We respectfully ask that you close Mr. *****' complaint and not allow him to continue to open complaints with your office. Mr. ***** is welcome to take any legal action he feels necessary. Neither CarShield or American Auto Shield WILL NOT MAKE ANY MORE RESOLUTION OFFERS.

Worth noting, Mr. Davis has spoken so poorly to our employees that we have blocked him from contacting our office. Mr. ***** even went as far as to contact us from a DIFFERENT phone number to harass and belittle our employees. That number has been blocked as well.
Customer Relations

Customer Answer
Date: 02/20/2025

Complaint: 22903631

I am rejecting this response because: American Autoshield had the information needed to process my claim but refuses to pay, also they stated they gave me a refund which was false because the policy states after 30 days you cant get a refund and all the policy benefits are bound and in closing They owe me ****** dollars it was ****** which was paid out to this company total please request a mediation

Sincerely,

****** *****
Business Response
Date: 02/26/2025

The multiple complaints were against CarShield through the *********************************** as well as through the Arkansas Attorney General. By filing this complaint, Mr. ***** has found another way to harass CarShield and American Auto Shield.
As stated in our previous response, Mr. ****** conduct towards our employees has been reprehensible and he is blocked from contacting both CarShield and American Auto Shield.
Mr. ***** has been refunded in full and refused our offered resolution. The offer is now withdrawn. There will be no additional offer made to Mr. ***** now or anytime in the future.
Customer Relations
Business Response
Date: 03/03/2025
In our previous response, we stated the consumer had been refunded in full because he had charged back the payments to his credit card (see attached history of two payments and two refunds/credit backs). As such, all payments have been returned and there is no further refund to offer.
Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim in December 2024 for transmission issues on my 2017 GMC ****** 1500 Denali. American Auto Shield agreed the transmission and differential case needed to be ***laced or ***aired. They were advised that once was claim was approved it would take 3-weeks for the delivery of parts. American Auto Shield claims *** wasted several days not returning the calls from the car ***air shop which used up critical car rental days was they max out at 2 weeks. They make NO allowance for parts availability. I was informed this past Friday that the transmission was no longer available with no estimated availability date. This has currently cost me over $2000 in rental costs with no end in sight. I would like American Auto Shield to be responsible for ALL future rental costs and reimbursement of all past costs paid since they state that the car rental policy is based on the time it takes to ***air the vehicle. Since the vehicle has NOT been ***aired yet they should be pay these costs.
Business Response
Date: 02/11/2025
Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS")administers repair claims brought under vehicle service contracts (contract)sold by CarShield.
The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic. Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. Per the claim notes, you chose to use your repair facility's parts and they are having issues locating a transmission. 14 days of rental have been authorized and that is the maximum allowable days as per current procedures. This contract actually only has a $160.00 max amount and $901.38 has been authorized. Your vehicle was inspected 12/27/2024 and the report submitted for review by *** on 12/30/2024. Your claim was ready to be authorized on 12/31/2024 but there were still part option questions that needed to be answered by your repair facility. On 1/9/2025, your repair facility advised American Auto Shield that you had approved the out of pocket costs and your was claim authorized for both the front differential and transmission. American Auto Shield was unable to reach your repair facility until the following day. American Auto Shield has no control over the repair facility's ability to locate the needed parts for your vehicle.
American Auto Shield has authorized $8,601.69 towards your claim. In an effort to resolve this matter, American Auto Shield will send the authorization amount directly to you as a one time payment upon execution of Settlement Agreement and Release. There will be no additional rental authorized. If you wish to accept this offer, please email ********************************** and we will draft the Agreement for your electronic signature.
Customer Relations
Customer Answer
Date: 02/11/2025

Complaint: 22919107

I am rejecting this response because: American Auto Shield is unable to even procure the part so failing the repair shop is just their way of overlooking the issue.

Sincerely,

**** *******
Business Response
Date: 02/19/2025

American Auto Shield has authorized $8,601.69 towards your claim. In an effort to resolve this matter, American Auto Shield will send the authorization amount directly to you as a one time payment upon execution of Settlement Agreement and Release. There will be no additional rental authorized. If you wish to accept this offer, please email *************************************************************** and we will draft the Agreement for your electronic signature.
Customer Relations

Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me even though I feel they are not treating their customers fairly when it comes to the rental car policy.

Sincerely,

**** *******
Initial Complaint
Date:02/03/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a policy through CarShield that American auto shield is responsible for adjudicating and paying customers' claims. They have now not fully paid 3 separate claims for issues that are clearly to be covered per contract.
Business Response
Date: 02/06/2025
Thank you for bringing this matter to our attention, and we appreciate the opportunity to respond.

CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that your claim was adjudicated correctly in accordance with the terms and exclusions of the *************** Contract ("VSC").

Upon inspection of your file, it was discovered that the out-of-pocket costs associated with your claim were due to your repair facility charging for visual inspections and diagnosis. No form of testing was done, and a simple gaze determined where the leak was coming from in regard to your oil pan. Your contract does not provide coverage for repair facility markups, and diagnostic fees that were not deemed necessary by your administrator. CarShield has no contractual obligation to refund you for unnecessary markups of inspection from your repair facility.

All 3 of your claims have been reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic who has determined all the claims were correctly adjudicated and in accordance with your contract terms. Since American Auto Shield has authorized more in claims than you have paid in premiums there is no refund due.

Customer Relations
Customer Answer
Date: 02/06/2025

Complaint: 22893718

I am rejecting this response because:
This company has continued to be deceptive and conduct fraudulent practices even after lawsuits. Something needs to be done to stop them from ripping off hard working consumers. They sell you a policy stating what is to be covered and a contract that states what is to be covered led yet they dont cover it.
Sincerely,

***** ****
Business Response
Date: 02/12/2025

As stated in our previous response, your claims were reviewed by a ASE certified, master technician and all were adjudicated correctly. A member of the legal team also sent you that information in an email.
We see that you disputed your last 2 payments with your financial institution and the payments were credited back to your card.
American Auto Shield considers this matter closed.
Customer Relations
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a policy through Carshield because of the coverage it provided for repairs and upkeep of my vehicle. My vehicle started having some issues that I could later identify as transmission issues. I took my vehicle to a facility up under the Carshield umbrella that specializes in transmissions. Carshield asked for proof that it was a transmission issue. They were provided with the needed information and then they asked for more information from the facility. The facility and a Carshield agent proceeded to go back and forth about sed information. Carshield then contacted me and told me my only option was to move the vehicle to another facility under their umbrella. So because the facility under the Carshield umbrella didn't want to do the work that was being asked of them, I had no choice but to move the vehicle. I was then stuck with a bill for that facility because carshield later told me that they would only cover the diagnostics for the facility that would actually fix the problem with the vehicle. But the whole reason it wasn't fixed at the facility was because they didn't want to do anymore work for the claim. Leading to the question, why would they be a trusted facility with carshield if they wouldn't want to do the work they were asked for. Not only did I have to pay to move my car from that facility, be without out a vehicle for several weeks, my vehicle is still out of commission for the moment because I have to wait for the new facility to restart the process of the claim and also the fixing process of the vehicle. I continue to pay money for my carshield membership every month and they continue to have a part in prolonging the issue while I'm the one having to suffer through losses of time, money, work, and childcare. They provide coverage for a rental vehicle but because the facility has made the claim inactive, not complying with the more information, they won't give me the option until the claim is reopened.
Business Response
Date: 01/31/2025
American Auto Shield, the Administrator of your *************** Contract, has examined your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that your claim is pending upon the performing of an "RDI" (Remove, Disassemble and Inspect) on your vehicle to verify the cause of failure.

In order to proceed with your claim, an RDI must be performed to correctly identify the cause of failure. Without adequate identification of the cause of failure, your claims adjuster would not be able to determine whether your vehicle has exhibited a coverable breakdown, and would be eligible for coverage. Upon review of your file, it was discovered that your repair facility wishes to not perform the necessary RDI to move forward with your claim. Until an RDI is performed, your claim will be marked inactive until the proper claims procedure is completed.

In order to move forward with your claim, you may either: have your current repair facility perform the **** or you may move your vehicle to another approved repair facility by your administrator. If your new repair facility is able to provide a verifiable cause of failure that is eligible for coverage, your claim may progress forward following the usual claims process.

However, if you do not wish to have an RDI performed, American Auto Shield is willing to offer you a full refund of monthly payments for contract(s) MRF5224332 upon the execution of a signed settlement and release agreement. If you wish to accept this offer, please email *********************************** and we will draft your agreement for your electronic signature.
Respectfully,
Customer Relations
Initial Complaint
Date:01/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a contract w/carH3131343334303031**35H 7/23/24.#MRF5144964 milage *****. 9/25/24 passed I/M weber county ****. milage ***** 11/12/24 milage ***** Truck quit.Towed to *** ***** *** dealer. I was told it needed a new motor. 2 dead cylinders. CarH3131343334303031**35H is refused to pay $11,622.61 for replacement. Will only pay $408.24. I had to pay diag $307.31, towing $79.00 and car rental $55.94. I am 71 and thought I had everything covered. Now I don&#**;t have transportation.
Business Response
Date: 01/30/2025
Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS")administers repair claims brought under vehicle service contracts (contract)sold by CarShield.
The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic. Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. Per the inspection report and the photos sent in from your chosen repair facility show fuel wash on top of piston surfaces on cylinder 4 and 5 and fuel smell coming from exhaust. The freeze frame data from your repair facility scan tool indicates vehicle was driven for a considerable length of time (****** miles since misfire codes cleared) with an active misfire condition leading to ultimate failure of the piston rings on cylinders 4 and 5 and reported low compression by the repair facility. The *** codes found at inspection and diagnosis by your repair facility are related to a long term vacuum leak which lead to a rich condition along with long term continued operation with this rich condition caused failure of the piston rings. Fuel wash shown on the piston tops in photos along with carbon indicate a long-term misfire and not an instant failure that would have occurred in the ***** miles the vehicle was driven after inception of the contract and would be considered a long-term preexisting concern that can be tied directly to the current failure shown. The state inspection dated 9/25/2024 at mileage ****** only indicates that there was no hard *** codes set at that time and/or codes were cleared prior to the inspection and your vehicle was driven an additional ***** miles with this condition before failure occurred. The fuel injectors were authorized for $408.24 as the initial cause of failure as a credit towards engine replacement. The engine was denied correctly for continued operation with an active misfire condition as this is negligence that caused the piston rings to fail. The contract has liability for repairs and rental has been met.
As a resolution, American Auto Shield will refund your payments in full and void the authorization upon execution of a Settlement Agreement and Release. Please email ********************************** if you wish to accept this offer and we will draft the Agreement for your electronic signature.
Customer Relations
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my vehicle to a local dealership to get inspected. I divulged that I had Car Shield which is the brokerage for American Auto Shield. The dealership called car shield the ******* of insurance and stated I would likely not get anything paid for. They initiated the claim and gave incorrect mileage. I took a photo of it when I picked it up and sent that photo to Auto Shield as proof the miles were incorrect but Auto Shield says the photo is not enough to overturn the word of the dealership. The miles are over the required 1000 miles but they dont want to accept it as a valid claim. I understand that I am close to the limit but they are really trying to get out of covering the repairs on the vehicle. Car shield asked me to send the photo as proof but then still denied the claim. Id like them to honor their contract and cover the repairs.
Business Response
Date: 01/27/2025
Thank you for bringing this matter to our attention, and we appreciate the opportunity to respond.

CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that your claim was adjudicated correctly in accordance with the terms and exclusions of the *************** Contract ("VSC").

As stated on the declaration page of your contract, your breakdown coverage begins after the following days & mileage combination have been met: 50 days AND 1,000 miles from the Contract Effective Date. A ****** report states that one month prior to the inception of your contract, your mileage was reported at 200669. As per review of your initial sales call, you reported a mileage misrepresentation at 200153. Breakdowns that occurred prior to the contract purchase date or during the waiting period as described above will have no coverage. As mentioned within your own complaint, your claim begun during your waiting period, and thus would be determined a pre-existing condition, and would not be eligible for coverage per the terms and conditions of your contract.

Upon review of your file, it was also discovered that your vehicle has a branded title as a total loss, and the branded title surcharge was not added to your contract. Branded titled vehicles are ineligible until the proper branded title endorsement is paid for and shown on your declarations page.

CarShield has no contractual obligation to refund you for pre-existing conditions and not disclosing that your vehicle pertains a branded title. In order to continue your coverage, you must add the surcharge as referenced above, or your contract will be considered void by your administrator. This surcharge will not provide coverage to the existing conditions found in your current claim as it would be deemed ineligible per the waiting period stipulations described above. However, if you wish to keep your coverage, your surcharge is a necessary stipulation as outlined within your contract. This surcharge must be added within the next three business days to prevent your contract from being cancelled and voided.
Respectfully,
Customer Relations
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 21st ***** I sent my vehicle in for service , due to a transmission issue American auto shield contacted an outside vendor to provide the transmission the outside vender sent in two defective transmissions delaying repairs . They finally agreed to have the dealership use the proper transmissions which was done I believe on about 12/12/2024 American auto shield and the outside vendor has refused to pay the car dealership causing me to still be out of a vehicle 5months later . When contacting American auto shield they transfer me to several different departments refusing to resolve the issue . Ive since lost my job because I dont have a vehicle.
Business Response
Date: 01/23/2025
Thank you for bringing this matter to our attention, and we appreciate the opportunity to respond.

American Auto Shield, the administrator of your *************** Contract has examined your claim based on the complaint you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that your claim has been marked to move forward, and will be soon resolved.

Upon review of your file, it was found that the delays associated with your claim were due to the transmission vendor not being willing to pay for a portion of or all of the amounts due to the repair facility for the both the reassembly and return of the two faulty transmissions the vendor sent. On January 22nd, the American Auto Shield spoke with the vendor and have reached a resolution. The vendor would pay $1910.54 to the American Auto Shield, and American Auto Shield would pay a total of $3359.20 to the repair facility. Upon receival of payments, the repair facility will release your vehicle and has been made aware of this resolution.

As an effort to resolve this matter, American Auto Shield is willing to refund a total of 5 monthly payments for contract(s) MRF5116935 upon the execution of a signed settlement and release agreement. If you wish to accept this offer, please email ********************************** and we will draft this agreement for your electronic signature.
Respectfully,
Customer Relations
Customer Answer
Date: 01/23/2025

Complaint: 22840309

I am rejecting this response because: I would like the 5 months refunded along with my deductible of 500 being covered by American auto shield as a lot of my funds to cover my deductible was depleted due to paying for **** and lyft along with having to rental a vehicle at times to get around .

Sincerely,

****** ********
Business Response
Date: 01/30/2025
Our offer of five months is more than generous, and would be our final offer regarding this matter. As stated within your contract, the cost of the deductible is solely up to the contract holder. If you wish to accept the refund of the five monthly payments upon the execution of a signed settlement and release agreement, please email *********************************** and we will draft the agreement for your electronic signature.

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American Auto Shield, LLC is NOT a BBB Accredited Business.