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Business Profile

Auto Services

Midas Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Midas Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Auto Service has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Midas installed an oil drain plug improperly (cross thread). The oil drained and the engine and turbo seized. Midas is claiming the car was vandalized and not their service negligence

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 11/4/23 Replacement of exhaust system on truck. Invoice#******. Total amount $1323.64. Life threatening issues need addressing. Poor workmanship. Leaks in exhaust. Emission fumes inside cabin of truck from their exhaust replacement.

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ***** 2000 had been cutting off for months and getting worse as I tried fix after fix with my mechanic, spark plugs, throttle sensor position, cap, and rotor, then full distributor, and still $1200 in the car would cut off. Finally, I took it to Midas and they were to perform a full diagnostic at $******. Midas did no such thing after keeping my car for two days forcing my son to Uber to work Midas says, 'your brand new distributor put on three days ago is not working, you need a new one, so, I bought a new one again from Napa so I could return the recently put on one back to Auto Advance, they charged me $80.00 to put on another distributor (I didn't need) and ****** for the diagnostic they never performed, sent me out the door and the car cut off, they then had me bring it back, only to park it in the sun never touch it and tell me they didn't have time for me that day. My car would not even start to get it out of their parking lot, I complained and a person saying this was not their job sat in the car burned my started a bunch of times trying to force start the car, then said, it's your starter. I left, called another Mechanic, he came took 10 mins with the car showed me the dash didn't light in position one, and it should, that the car was starting in position 2 because there was a bad connection in the switch, he took it apart showed me the bad connection, said I'd end up with new keys he was changing it all out, he so at another cost of $300. when I called to discuss this with the shop they put hold for 10 mins until I hung up then would not answer my calls when I tried several more times. I was never rude, just a fool.

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ****** 4runner 2016 ******* mileage on it so in the 8th April I went to mida auto services express **************** aurora ** ***** :************ have oil change and the new employees forgot to put the plug when he done I was driving the customer to the airport as uber driver and the car stopped on the road because there's no oil on the car so mida break down my engine and I called them they towing the car their shop for repair but im uber i was at out work for month and midas refused to **mpassion or paid me the days i didn't work so im trying take legal action my car $35000 i got ot two years but the value $24000

    Midas Auto Service is NOT a BBB Accredited Business.

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