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Business Profile

Ophthalmology

Denver Eye Surgeons P.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Denver Eye Surgeons P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Denver Eye Surgeons P.C. has 19 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will upload documents that will explain better than I can in this amount of space. There will be 3 documents. Two are copies of the receipts from our eye exam on 12/19/24. The other is a narrative of the issue and our attempts to resolve it. I am seeking a refund of $60.Thanks for your assistance.
    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to see this office for eye issues, during my visit the tech (that no longer works with the company) completely scratched my lenses. After admitting that they actually did do it. They are refusing to do the right thing and replace my damage lenses that were quite expensive and prescribed to me. I took very good care of these lenses because i know they are expensive and noticed the scratch immediately in their office. I came in for vision issues in november and they have totally ignored me until now. Not only did they not resolve my vision issues, they damaged, and wanted to take away the one thing that helped me. They are not here for the good of peoples vision health, just profit. This company cut costs and went from 4 labs to 1 lab for lenses so they said they can replace it with their lab with a lesser quality glass lens, thus changing my vision when i am already having so many vision issues. This specific vision lens was prescribed to me by my previous doctor where i received the glasses and would change my vision perception if i changed lenses. They refuse to reimburse for the lenses to be correctly replaced even though the ones they want to use will disrupt my vision.
    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/2023 I obtained medical services for an eye issue. I was fully covered by COBRA at the time, Aetna and ************** I provided my insurance cards. On or about the first week of July of this year, almost a FULL YEAR later I received a bill for the aforementioned services. The statement read that ***** had declined the claim-there were no notes re: my MES eye insurance. This was the first time that I was made aware of an issue with this bill. I contacted both COBRA and Aetna (IM no longer covered by them) and they both confirmed that I was fully covered at the time but the claim should have been submitted to MES. I phoned Arvada Vision and requested to speak with the office manager. The call taker did not want to leave a message to the manager, instead wanting to transfer me to billing which I did not want to do as I suspected this problem probably began there. Finally, quite rudely she stated," I will give her the message but it will take ***** hours for the call back'! and hung up on me. I emailed the facility on 7/8 but my message was blocked. I sent an email to them via their website for new customers addressed to the office manager. To date, I have not received a response, only the bills. MES is no longer servicing my old employer however, they have a recording on their phone line stating that they are still honoring claims from 2023, but time sensitive. I conveyed this information to Arvada Vision. Arvada Vision's billing/ admin office has handled this bill profoundly unprofessionally. Beginning with an inaccurate description of what I was being examined for, there is no indication that they made an effort to submit this bill to the correct insurance carrier, MES. They made no effort to contact me for almost a FULL YEAR after this claim was declined. And to date, they have made no effort to contact me as I requested. To reiterate, I was fully insured for the services I received at the time. I now consider this bill a dispute.

      Business Response

      Date: 09/12/2024

      Dear Patient, We understand your concerns and have voided any open charges on your account. Your outstanding balance is now $0. We deeply apologize for the inconvenience. 

      Customer Answer

      Date: 09/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This eye doctor incessantly gets my eye glasses wrong and then takes unreasonable amounts of time to correct the issue. I have also witnessed serious data security issues during my office visits (sensitive passwords to computer health information was written under keyboards)
    • Initial Complaint

      Date:07/06/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was invoiced in April 2024 for services provided, in the amount of *****. I promptly paid the invoice by mail. Two weeks passed and I received another invoice, the first check did not clear the bank according to my records. I hand delivered a 2nd check to their place of business. April 15th. I checked my bank and both checks cleared, one on April 28th the other on April 30. I went to their office on May 15th with copies of cancelled checks and asked for $***** to be returned. The receptionist said they do not hand the payments and to expect a refund in 14 days.. No refund was received I then called ************ the local billing office they indicated they would look into it and was told to wait until June 1 if check was not received. I then called on June 1, was told they were working on, they had employees out sick. I repeatedly called; 6/13, 6/24, 7/5. Each time they were so sorry and would look into it.It is now time I receive $***** for over payment of visit.
    • Initial Complaint

      Date:03/15/2023

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I request am electronic and immediate refund of $170.11.Had annual eye appointment on 1/26/23. I paid my ******** deductible as of 1/5/23. I was not given any "good faith estimate" of charges for the upcoming services. After exam, assistant approached me and said I needed to pay $170.11, "It's your deductible." I did NOT have confirmation with me to confirm that my deductible had been paid, so I paid.I then waited patiently for EOBs from ******** and secondary to be processed. ******** processed the claim on 1/30/23.******** combined 2 charges $275 + $50, approved $130.92, and paid $103.06; leaving $26.18 to be paid by my secondary, FepBlue. FepBlue processing the claim on 2/21/23 and paid the balance of $26.18. But the FepBlue EOB said I owed $50 to the provider.I called the billing office on 2/27/23 to find out where my refund was. The "have an outside contractor processing insurance payments and haven't received anything from" them; and said "give it another week or two."Called again on 3/13/23 and office still didn't know what was going on. Finally was told that I could "either give [a person] my credit card numbers to get the refund or wait for 3-4 weeks for a refund check to be issued." I provided my card numbers.It is more than 48 hours later and I have STILL not received any refund for the funds I paid almost 7 weeks ago.I attempted to resolve this directly with the office, but the billing office insists, despite the fact that ******** (the primary payor) combined the sums into one claim when processing, that it is owed $50.

      Customer Answer

      Date: 03/30/2023

      To whom it may concern:

       

      In addition to my original complaint, attached is a copy of the receipt for $170.11 I was given by Denver Eye on 1/26/23.  It shows $130.11 being applied to my "deductible" (presumably my ******** deductible which, by that date, I had already met and I do not have any deductible for my basic FepBlue coverage) and $40 applied to "rfx" which presumably refers to refraction services.

       

      The billing department billed ME (and was paid by me) for $40 for refraction services, and billed ******** and FepBlue $50 for the exact same service. See also attached EOBs.

       

      Not sure about the legality of this action by Denver Eye.

       

      Please include these documents with my complaint.

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