Complaints

This profile includes complaints for Windish RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Windish RV Center

  11225 W 6th Ave Lakewood, CO 80215-5502

  
• 

  Windish RV Center

  10571 W. I25 Frontage Road Longmont, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took in 5th wheel trailer for warranty ***airs. One of the item was a refrigerator that did not get ***aired. I contacted the service *** and sent him pictures and a video of the issue. He said hed talk with the manager and let me know what the resolution will be. Its be 3 weeks with no correspondence. Ive left multiple phone messages and emails with no response. Im looking for them to honor the warranty request. Its. Grand Design Solitude trailers that is less then a year old and I purchased the extended warranty.

  

  Business Response

  Date: 02/12/2025

  Mr. ******,

  We truly appreciate your business and apologize for the miscommunication on your ************* We have left you a message for you today to bring in your unit at your earliest convenience. Your concern about the fridge will be addressed and corrected. If you have any other concerns, please reach out to the Service Manager **** *****. Again, we apologize for the delay in your response, the person you were speaking with has left and your concerns were left unaddressed. 

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/25/2025

  I filed a complaint earlier on this service problem and Windish responded quickly after BBB contacted them. So I closed out the complaint assuming they were going to rectify the issue. They actually did fix the problem but created another one. I left the trailer there after they said it was fixed. I pointed out the new problem and they said they would reach out to the manufacturer and let me know. This is on a defective refrigerator door. Its been 3 weeks without any correspondence. Im just looking for an update on the part and when they expect it to be in. Ive sent an email and left a message. With no response!

  Desired Resolution:

  Finish the Job

  
  

  

  Business Response

  Date: 04/30/2025

  We talked to Mr. ***** around 2 weeks ago and let him know we are still waiting on that part to come in. When he was here last that was the only piece that was ordered incorrectly and the service advisor and asst ******* told Mr. ***** he is welcome to take his trailer, and we would call him when the part came in since we were having an issue with getting the right piece from ************* He elected to leave the trailer. I checked with ***** this morning again to see if we had tracking info yet and we do, and the part is due in today maybe if Fed Ex brings it by (showing out for delivery). I will send him an update email this morning as well. 

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 22930232
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Their response is incorrect. I went to pick the trailer up on 4.4.25 for a previous issue, upon picking up the issue was fixed but another issue was discovered. I did not have this new issue prior to dropping it off. I call the service advisor and he brought the tech. The tech stated that he would need to order another part. The service advisor asked if he could take it from a another trailer that had the same refrigerator. They did not have one at this location. He said we will check our other location and let me know. If they had to order the part he would find out the availability and if it was on back order he would let me know and I could come pick up the trailer at this time and would then call me when the part was in. I never received a call and never spoke with the service manager. I called back on 4.11.25 and left a message, with no response. I emailed on 4.18.25, with no response. I filed a 2nd complaint with the BBB and received an email the next day stating the part had shipped. I then received another email sating it had showed up and I could pick it up. I had to leave work early to come get it. I have to extend the slide out to look at the refrigerator and it parked to close to another trailer to verify the repair. I will verify this weekend.

  Customer Answer

  Date: 05/19/2025

  Problem has been repaired.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early May, 2024, our 2024 Airstream Classic 33FB was delivered with a non-functioning forward ** unit, and a loose DC ground connection that affected the entire trailer's DC system. The dealer has not communicated nor committed a fix-by date for the ** problem. We fixed the DC system ourselves with the help of Airstream's corporate support. Windish, AKA Airstream of Colorado, has not returned any text messages or voicemails for over two weeks. They have not offered any remedy of any sort.

  

  Business Response

  Date: 08/12/2024

  The customer came in for diagnostic on 7-9, the earliest date that fit into the customers schedule. The unit was diagnosed and on 7-11 the ac was approved and ordered through Airstream. The unit is currently at Airstream of Colorado which is a different Company than Windish Rv Center. The ac is being fixed at this time. Nothing about a ground wire has ever been brought up or discussed. We apologize if the communication has not been what you expect as are still trying to work on that every day. Please reach out to ***************************** the service manager for any more concerns. 

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Airstream of Colorado reached out directly and are very supportive. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a new travel trailer on April 9, 2022. At time of purchase, kitchen window blind was missing and we were told it had been ordered. In June, we received a recall notice from the manufacturer, I tried calling Windish RV 6 times in 3 weeks to follow up on our window blind, as well as scheduling to get the recall resolved. No response. I then submitted a request on their website and received a prompt call from our salesperson, who promised we would receive a call from service that day. To my surprise, I received a call from **** in service who advised we already had an appointment on Thursday, August 18th. We were never told that an appointment had been made for us, I asked if we could drop off our trailer on the Saturday beforehand as we live 2+ hours away from the dealership and we work during the week. Over the last several weeks I have been told this can be done, but I need to talk to (insert next persons name here)_______. I cant get a call back, it is clear that other than our salesman, no one cares about customer service after the sale. Other customers have been granted this option, but we are being ignored.

  

  Business Response

  Date: 08/12/2022

  ***** has been in contact with our GM *******************. The client does have an appointment on August 18th but there was some miscommunication of this appointment. The client cannot bring it that day and we did advise the client that in Lakewood we cannot accept units on the weekend since Service is closed and we would have no way to move the unit as we have no fork lift drivers on Saturdays. Without moving the unit to a safe location the unit would not be secure on our lot. She lives closer to our Fountain location and both items can be addressed there. She was advised to call *** our service manager in Fountain and speak to him and see if they can accommodate a Saturday drop off but like us they are also closed on Saturday's. As of now she has not made contact with our Fountain location. We are more than happy to service the unit but we cannot take the Unit on a Saturday. 

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17705222
  
  I am rejecting this response because:  I have had an email conversation with ******************* and have left messages for him to call me back.  Unfortunately, ************ has not taken the time to research our situation and since he will not speak with me so that I can provide the missing details, this is not resolved.  In an email yesterday, ************ clearly stated that "special circumstance customers" have been afforded the courtesy to drop off trailers on Saturdays in the past.  I am not sure how one qualifies as a special circumstance customer, by clearly, we do not qualify. ************ claims that no one from the service department is available on Saturdays, however when we purchased our trailer, it was indeed on a Saturday, our camper was moved perfectly fine to drive it off the lot, as well as personnel was onsite to install our weight distribution hitch, which was not performed by a salesperson.  Three members of ******* staff (***, **** and ****) confirmed that dropping off on a Saturday is possible.

   

  Additionally, since ***** will not speak with me, his assumption that we only had 2 items that need attention is also incorrect.  All of my email correspondence with ***** has been polite and professional, I'm not sure why he refuses to take and/or return my calls. 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/26/2022

  ***, the service manager of the Fountain location did reach out, initially to fix 2 items.  Again, both my husband and myself tried to reach ***** to discuss the additional warranty items that need fixed. To date, ***** has not returned any calls. ***, however has been very professional and easy to work with. 

  

  Business Response

  Date: 08/30/2022

  Your trailed is currently in Fountain and being worked on, there were seven things that need repaired and all those items are being taken care of. Grand Design did misspeak that all your repairs can be done at our Fountain location. We did get an exception this ONE time to repair all your problems  in Fountain. If anything else needs to be addressed it must be done at our Lakewood location. If you do have additional items that need repaired you need to contact our service department in Lakewood. ***** has communicated with you via email. When it comes to service appointments only the service department can set up and schedule those items. None of our advisors in Lakewood have received any messages or correspondence from you regarding any issues that were not addressed in Fountain. Please contact **************** at ************ to schedule any further appointments. Again we are only open Monday through Friday 8am-5pm. Tell us why here...