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Business Profile

Auto Detailing

Prestige Worldwide Exquisite Auto Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my 2007 ****** Impreza WRX Wagon to Prestige Worldwide Exquisite Detailing on September 1, 2024, for rust repair, a full repaint (including brake calipers), and a ceramic coating. Initially, I was told that the work would be completed within a reasonable timeframe. However, it is now well past the estimated finish date, with multiple completion deadlines offered verbally but consistently missed. I've already paid $6,275. During the repair process, the owner (******* ****) mentioned discovering additional damage to the subframe and bumper bracketslikely from a prior accident. Although I understand that extra repairs can cause delays, the timeline has repeatedly been extended without a firm, written completion date. I never signed any formal agreement or contract; according to the owner, there was implied consent regarding his companys terms and conditions, which I have never actually seen. I have upcoming appointments for my vehicle that require it to be back by a specific date, and I have communicated this to the business. Despite repeated assurances that the car would be completed on time, Ive received only further delays. Each time a new date is promised, it is pushed back again. I have tried to resolve this amicably by asking for a signed agreement that would ensure a final completion date or provide compensation for ongoing delays, but the owner refused to sign, stating it conflicts with his unspecified company policy. I have numerous text messages documenting these missed deadlines, along with photos of the vehicle before work began and of its current condition. At this point, I am seeking the return of my car in completed condition by the promised date or, if that is not possible, a fair resolutionwhether that means a partial refund for incomplete work and return of the vehicle so I can take it elsewhere, or another equitable outcome. I am filing this complaint with the BBB in hopes of getting assistance in reaching a satisfactory resolution.

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car in the shop for a detail job, prior to selling the car. I then received a parking violation for my vehicle during the time my car was in his shop. I called the Lakewood Court and asked where the violation took place, it was near his home in Bel Mar. I have tried numerous times to contact, and no return calls.

Prestige Worldwide Exquisite Auto Detailing is NOT a BBB Accredited Business.

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