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Business Profile

Manufactured Homes Sales

Ascentia Real Estate Holding Company, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was provided with a lease renewal agreement for the term beginning February 1, 2025, at the ********************************** located in ********, ********, which I signed in good faith, expecting it to be valid. However, I later witnessed the park manager deleting the lease from the system and replacing it with a new proposal, attempting to change the terms after I had already signed the original agreement.Furthermore, they are trying to charge me a $200 month-to-month fee after I failed to sign the lease agreement on time (due to errors with the system they use), which was never disclosed in my lease agreement. Under Colorado law (C.R.S. 38-12-702(1)(a)), all fees must be clearly stated in the lease agreement. The only time this fee was said to me was that if I did not sign the lease in time, this additional fee would be imposed, but as stated, was not disclosed in my legally binding lease agreement. Since no such fee was included in the document I signed, or any previous documents, this appears to be an improper and misleading fee charge.I attempted to bring this matter up with the park manager, and she got defensive and told me she will just delete the old lease and make a new one to "Avoid legal issues". I was also reached out to by the District Manager, and when I informed her that my complaints have been backed by legal guidance, she said I will be hearing from their lawyers. It has been one week and I have not yet been contacted by them.The primary issues are as followed:- Providing a lease for my signature and later deleting it without explanation is deceptive and unethical.- Charging a fee that was never disclosed in the lease is improper and misleading.- Removing my signed lease and replacing it with different terms appears to be bad faith leasing practices.

    Business Response

    Date: 03/19/2025

    RE:Complaint id ******** *** ****

    Hello,

    We have settled this complaint through negotiations with our attorney and Mr. *****
    Mr. **** has signed a new lease agreement on 3-3-25 and this matter has been resolved.

    Thank you,

    ***** *******

    ***** *******
    Vice President of Operations

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moved out of rental property 11/1/2024. I paid a security deposit and a pet deposit totaling $1000 all together. The landlord at maplegrove properties say that pet deposit is non-refundable, which is incorrect. In ******** the law states ALL deposits must be returned minus the cleaning and damage fees. Landlord is also trying to charge me $350 for painting when I have lived there for over 7 years and that is normal wear and tear. I should not be charges for the cleaning and I want my security and pet deposit back minus the cleaning fees.

    Customer Answer

    Date: 11/26/2024

    My name is ****** ******** and I'm reaching out in regards to the complaint(22550771) that I filed on 11/13/2024. A property manager for ascentia properties reached out to me directly and we were able to resolve the issue. I'm not sure what next steps are. If there is any more information I can provide, please let me know.

     

    Thank you,

    ****** ********

  • Initial Complaint

    Date:08/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month we used ***** gallons of water according to our rental statement. This month our statement shows that we used ****** gallons of water. We were charged $13.22 last month for water; this month we are being charged $103.36. Ascencia has arrived at the water usage by changing the beginning meter reading for this month, it does not match the ending meter reading for last month. Last months ending reading was ******, and this months beginning reading is ******.

    Business Response

    Date: 09/08/2023

    Hello! 

    The tenant brought this error to our attention on the same day the complaint was filed.  We resolved the matter with a credit to the tenant's ledger within 24 hours of being notified.  Please let us know if further information is needed. 

    Thank you,

    *****************************

    VP of Finance and Accounting

Ascentia Real Estate Holding Company, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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