Reviews

Review Details

• Review fromDeborah M

  Date: 07/07/2023

  1 star
  Twice I accessed my account in order to downgrade from the $45 Visible+ down to the basics visible to $30. They continue to charge me the $45 so I went into ******* and was presenting the issue with a machine or person I dont know, but the issue was not resolved. The chat bot asserted that my order didnt go through even though I sent screen shot of the confirmation number. so Im gonna look for a different service. Im done with with visible.One armed bandits they are.

• Review fromAmy R

  Date: 07/07/2023

  1 star
  So I just got my new phone from Visible today. It will not charge, apparently the charging port is bad. I need a phone because I have an almost 90 year old mother who is in a nursing home and not in good health. I am her only family member. Visible doesn't care and says the phone has to be sent to ******* for them to look at,try to work on and then decide if it is a phone issue, leaving me without a much needed phone for only God knows how long. I have a roommate and we work opposite shifts and he needs his phone for work which leaves me basically all day with no way to be contacted if something happens to my mother. The agent we were dealing with was VERY rude and showed it by cutting off the chat regarding this and I am beyond livid about this.

• Review fromSara F

  Date: 07/06/2023

  1 star
  They are very hard to get ahold of and Ive been trying to reach out for 2 days to get my issue fixed. They refuse to give a refund when there service is not working. They say any issues will take up to 48 hours to resolve.

• Review fromJoshua L

  Date: 07/03/2023

  1 star
  Getting set up on Visible was a nightmare for some reason. But I pushed through and got it working.The coverage has been just ok, but I sort of expected that.However, I needed to update my CC number and tried to log in. I wasn't able to. So, I tried resetting my password. That didn't work either.Today is Monday at about 10pm, and I have been in a circling conversation with support since Saturday. I got an email saying my service has been deactivated...because their system won't let me in and they haven't been able to get it resolved. I'm planning on switching to ********* but I'm going to lose my phone number because they aren't able to let me log into my account AND apparently no one at Visible is able to access that information.I keep getting the same answers of "the team is currently working on your case and you will receive an update as soon as possible" within "**** hours" - but I've gotten that response multiple times.I know it's not customer support's fault. It's just bad technology from what I can tell. I hate leaving bad reviews, but they really need to figure something out.

• Review fromGabriel S

  Date: 06/21/2023

  1 star
  They claim its unlimited internet service with a HUGE * implying they can shut off your service when ever they feel like, as they have with me well I still had 9 days left on my plan.They intentionally cut my service before my due date because on 6/19/2023, I called to, once again, complain about poor service quality.I had the basic tier plan using 4gLTE and I understand that speeds "may not always be fast", but I could not even load 144p ******* videos, how was I to use this service for gig work (as was my intention)... They claim a "GARONITED LEVEL OF SERVICE QUALITY" if you pay for there "best" plan... And spend $300 on a 5g phone... How can they offer a level of quality, when they cant even ensure 40kbps to there basic customers that are only paying $10 less?Outrageously anti consumer...They would claim "The lines are congested!", yet I'm in the middle of Central ******... There are less people in the whole of Central ****** bein served by 3 towers, then in ALL of ******** ******... But somehow the lines are congested... LIES!If they don't shared data, they should have transcripts of all of my interactions with them... That I can't download because it also don't work from there site.

• Review fromRaina A

  Date: 06/20/2023

  1 star
  I purchased a phone on their website for $600 dollars. I am now being told the phone I bought from them will not remain compatible with their network upgrade and I must purchase a different phone to stay with them. This has to be illegal!

• Review fromNina H

  Date: 06/19/2023

  5 stars
  Back in April, 2023 a friend using ******* signed me up with ******** and I paid $200+ on my debit card (I was advised to cancel that card and get another) after my problem with VISIBLE.. The $200+ was for a Galaxy 14 Android phone. I also paid a $25fee for the first month of phone service thru ********, but that isn't the problem as I cancelled the phone service The phone was sent to me and me being 81years old was way too complicated for me so I returned it thru ***..I have the *** receipt given to me when I returned the phone and now VISIBLE is saying they never got the phone. I am old, not in the best health and I need for VISIBLE to return my payment..I have read reviews from other customers and they are not good..I do hope BBB can help me get my money back.. It's been a while and I have a new phone number now.Please help me.... The number of the person who signed me up to begin with. her name is **** and I have her phone number. She knows my dilemma but hasn't been able to help. Thanks ***************************, ***************************************************************** I don't know how to include a copy of the *** receipt

• Review fromArnold M

  Date: 06/05/2023

  1 star
  This company didn't cancel my phone order, the phone was returned over 10 days ago. Till this day they have not sente back the refund. This has now been over 30 days.

• Review fromVan H

  Date: 05/22/2023

  1 star
  Absolutely the worst customer ********************** I have ever seen. We have been trying to get our issue resolved for 5 days now and we still cannot call or text. Yet they say they say they will call ** now. How???? Phones not working. Do not use this company. The worst.

• Review fromWendy J

  Date: 05/11/2023

  1 star
  Absolutely HORRIBLE service - both from the phone, and customer **********************. Hours on their service chat, never did get the phone to work or my number to port properly. Had to switch to another carrier and lose my number. PLUS, they refused to give me my money back, despite the fact that I never could receive incoming calls. Text and outgoing calls were spotty at best.Don't waste your time and money with these people! You'll regret it if you do.