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Business Profile

Art Gallery

Legendary Wall Art

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Gallery.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Canvas on April 24th 2025.never received item or a shipping notice.There is no phone number to call and their not responding to emails.

    Business Response

    Date: 05/16/2025

    I responded to an email a few days ago, but haven't received a reply from the customer.

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a canvas print on August 18th. My **** card has been charged. I have sent them 2 emails requesting for tracking information with no reply. There is no number listed on the website for me to call. I have seen where others have had the same issues. I would just like to get a refund if they cant get the product to me.

    Business Response

    Date: 08/29/2024

    I responded to her original email and then received another where she stated I had not replied and asked for a refund. I merged the original email so she could see my response and I immediately canceled and refunded her money. She may need to check her spam folder.

    Customer Answer

    Date: 08/29/2024

     
    Complaint: 22211030

    I am rejecting this response because:

    I received an email stating I was refunded the charges and I have not received any refunds as of the current date.


    Sincerely,

    ***************************

    Business Response

    Date: 09/10/2024

    Here is a screenshot showing the order was canceled and a refund deducted from our shopify store on August 28th. The customer neerds to contact their bank or actually search their records. We have done everything needed on our end.

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a canvas print and paid for it. ***** never delivered the item and the merchant told me that I was responsible for tracking down my item through ****** They also told me that they would not refund me my money. Very unprofessional and criminal behavior

    Business Response

    Date: 12/17/2023

    Hey ******,  ***** attempted to deliver your order three times. We are working to get your order rerouted back to you, but we cannot send a refund for an order that has been printed and shipped until the delivery issue has been resolved. 

    Customer Answer

    Date: 12/17/2023

     
    Complaint: 21017231

    I am rejecting this response because:
    I have security cameras on every entrance of my home. There is no record of any attempt to deliver my item. In the past if ***** needed my signature they would leave a note on my door. At no point was there a note or any video evidence of ***** attempting delivery. This merchant is from ***** and fraudulently posing to be from ********. I have done my research which is obviously available to anyone to check for themselves. Please do your research as well!
    Sincerely,

    *************************

    Business Response

    Date: 01/04/2024

    This order has been delivered 

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on November 28th # ***** two canvases. The package arrived damaged (see pictures) I emailed a picture of damaged box exposing torn canvas. I was asked to take out the canvas and identify which canvas (large angel *** 275$$) was the one damaged ( picture attached) I was offered in email a refund or replacement. I chose refund because of the timeliness of the shipping before Christmas. I then received another email telling me that I could not have a full refund because the tear was on the back not front. I can't give and shouldn't be expected to give someone a damaged gift I don't care if it's the back or front. This was not a cheap canvas I want a refund or replacement. The carrier is responsible and I'm sure they can be compensated for the damage that happened while in their care. I now have not received a response to my emails after two additional email to a *********************************. I am asking you to help me handle this issue as it appears they feel I should gift someone a damaged item just because it's on the back. And the correspondence has ceased between us I can forward our email conversation and proof I was offered a refund or replacement if you need it I just couldn't figure out how to attach the email chain to this form.

    Business Response

    Date: 12/07/2022

    I responded to the customer's email yesterday saying I would send them the replacement tracking once it ships. I cannot send a full refund for a canvas with a small tear on the back of the frame. Since the print is still completely useable we would not be compensated by the courier. 

     

    Customer Answer

    Date: 12/07/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

     

    i have not received an email from them communicating this information.  But a replacement is acceptable.  I would like the email to be resent to me please

     



    Sincerely,

    ***************************

Legendary Wall Art is NOT a BBB Accredited Business.

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