We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Residential Air Conditioning Contractors

Swan Plumbing, Heating, and Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My furnace was not kicking on to heat, but it was online with the electricity, and it was giving me a diagnostic light just before the tech. came in to check it. When the tech. left, he gave me a list of problems that he said needed to be fixed. One of the items he wanted to change out was the circuit board. I told him I will be getting another quote from elsewhere, and that I would get back with him as soon as possible. When I walked over to the furnace, I noticed that now, I have no power at all, and there is no diagnostic light flashing either. I immediately called the tech. and he told me that there was no power or diagnostic light when he checked it. I called the office and the office got upset with me, and told me they would contact the boss, and call me back.. They never called back.

    Business Response

    Date: 01/28/2025

    Hi ****, we do apologize for any inconvenience or miscommunications on our behalf - from my due diligence it looks like the office did indeed reach upper management and the decision was made by that person to send another technician back out to your home yesterday to address the issue, and it looks like it had been resolved from there.  If you are still needing or wanting a call back, please let us know and we will call right away.  Thank you for your understanding and business!  

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a new heat pump, furnace and water heater installed the end of May. On their way out the door they mentioned that a temperature gauge necessary for my furnace to turn on when it's too cold for the heat pump was out of stock. When it came back in stock in August or September they would come back and install it. I called September 9 to ask about the status of this, as well as another issue. When they installed my equipment they ****ed my front door and gouged my stairwell wall. They said they would contract with a handyman to come back and repair that. I talked with ********* in customer service and she said someone would call me back. Three weeks later when I still hadn't heard anything, I called to see what the status is. I talked with ********* in customer service and she said she would have the technician call me, and she'd also see if the parts manager knew anything. Again, no one called me back. About 10 days later I called again to check on status. ********* apologized and said she would again reach out to the parts manager, technician, and the service manager. Again, no one called me back. I called back again yesterday and ********* said she would talk directly with the service manager and get back to me by end of day. Still ********** this point I am fed up, and really concerned I won't have heat during the winter when it gets below 30 degrees outside. Obviously this is a huge issue, including the safety of my family and our water pipes. I would like them to fulfill the bargain, come and install the temp gauge and fix the **** and ***** in my door and wall immediately. This is positively ridiculous. I've spent so much time and mental energy on this. I just want them to do their jobs. I would also like some free service calls or a refund of some of what I paid for my inconvenience and their poor customer service.

    Customer Answer

    Date: 10/18/2024

    I did hear back from Swan yesterday.  They came out and put in the temperature gauge.  They have said they asked a handyman to come repair the door and drywall, but I have not actually seen that yet.  If that happens, I will withdraw my complaint.  Thanks!

Swan Plumbing, Heating, and Air Conditioning is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.