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Business Profile

Residential Air Conditioning Contractors

Swan Plumbing, Heating, and Air Conditioning
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Deborah C

    Date: 01/02/2025

    Swan Heating & Air Conditioning has been in business almost 20 years. About 8 years ago, I discussed installing a system in my home with one of their ***** but decided to go with another company. I'm so glad I did.Over the years, I've heard stories from friends and neighbors about Swan telling them they needed expensive parts or whole new systems when, in fact, it wasn't necessary.I'm on the federal and state Do Not Call lists, and have had no contact with the company in the last eight years.This morning, I got a phone call at 8:11. Because it was from a "private number," it went straight to voicemail. I rarely get calls from private numbers. People and companies who use private numbers usually have something to hide.Then at 8:29am today, I received a text from ******* at Swan Heating to let me know about a $49 furnace tune-up special.Reputable companies that have been in business for years typically gain customers by word of mouth.Swan, on the other hand, resorts to early morning unwelcome phone calls and texts. They also advertise in ******. That should tell you what you need to know about this company.

  • Pauline M

    Date: 07/07/2024

    Since being acquired by Service Champions in ****, **********, service has drastically declined and prices have drastically increased. Swan installed my **** system in 2019 and tankless H20 system in 2023. Trying to comply with the 5 year labor warranty for the **** system in the past year was painful. **** dispatch in ****** kept canceling the appointments the day before. The dispatch office told me I could "skip" the annual **** check up, in direct contrast to my contractual obligation. Telephone calls were routed to "out of office" answering service at 9am MST. Email to Service Champions finally got results. Now with ******** dispatch, calls are answered and appointments kept. I recently needed the shower valve cartridge replaced and the service technician wanted to upcharge the service to include water pressure check. The invoice would have been $572. I paid the $22 service fee and sent the technician away. I watched a ******* video and replaced the cartridge myself for cost of parts. Thankfully my labor warranty obligation with **** ends in 2024. I'll work with a locally owned organization for future **** and plumbing work.

Swan Plumbing, Heating, and Air Conditioning is BBB Accredited.

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