Complaints
This profile includes complaints for Awalt Construction, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After paying ********* for roofing and gutter job I received a bill for ********* will not do business with this company ever again and will tell everyone I know not to go Awalt Construction
Business Response
Date: 02/27/2024
This is an Insurance Claim, the amount Invoiced is only for work completed by our company that has been approved and paid by the **************************** The actual Invoice amount is for $********* and at the moment the customer does have an outstanding balance. The customer can reference his Insurance Paperwork that shows Line Item by Line Item of all approved items that have been paid by his ***************** and the amount owed to our Company for work completed which equals *********. The explanation of charges that the client is asking for is lined out in our Invoice and is also itemized in detail on his Insurance Paperwork which both add up to the amount of $*********. The Customer is more than welcome to call our office at any time as we are more than happy to walk him through the Insurance Paperwork and Invoice.Customer Answer
Date: 03/07/2024
The amount was paid in full to company compliant was issued and is not owed will provide paper work to BBB stating this later today.
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Customer Answer
Date: 03/07/2024
As you can see from images above Awalt was paid by insurance and myself for work done on our home and paid in full so unless there accounting department is as slow as took to get the work done this is a fraudulent claim and this company should be punished by BBB to the full extent of your powerBusiness Response
Date: 03/14/2024
The only Image uploaded by Mr. ****** is a picture of a check in the amount of ********, this is not in dispute on our end. Please see our uploaded paperwork that shows line item by line item of what is owed and has been paid by Mr. Willis's Insurance. As you can see the Invoice does credit him for the payments that have been made. Mr. ****** is failing to disclose that he is refusing to pay his entire deductible. One of our representatives did sit down with Mr. ****** on 2/22/2024 to go over the Invoice line item by line item of what was owed, he was agreeable with all line items except for paying his entire deductible. We have invited Mr. ****** to call our office and to even come into our office as we are more than happy and willing to go over all paperwork with him, to this date Mr. ****** has made no attempts to contact us. We are not responsible for absorbing Mr. ****** deductible as this would be a fraudulent act that Mr. ****** is attempting. Again we welcome Mr. ****** to contact us and we will be more than happy to speak to him.Customer Answer
Date: 03/20/2024
Documents sent to BBB show intent by Awalt to put a lean on my home shortly after job was completed, in the amount of ****** and while waiting for Insurance to pay but yet showed no urgency in completing the work. Again, it took almost 6 months to complete you also failed to mention there are 2 checks I sent copies of date clearly show to lack in getting the work completed. I will however pay the remaining *******. that is still owed and will request that Awalt give me a liability release document within 5 business days of receiving funds.
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