Reviews

Review Details

• Review fromMark G

  Date: 09/17/2024

  5 stars
  Just had my new deck installed by Denver Deck builders. During the last 23 years, of all the many home improvement projects Ive had done by various teams, the Denver Deck Builders with the team of (****, Sales Executive), (*****, Project Manager), (*******, Deck Builder Crew Team Lead), and (***, Deck Builder), was by far the best Ive seen. From getting the quote, to placing my foot on the completed deck was a most pleasant and smooth process. Had great communication from every member of the team during the entire process from start to finish. ******* and *** were the most friendly and hardworking duo that Ive ever seen with exceptional work ethic! They had my 23-year-old deck completely torn down/hauled away, and the 3 cement footers poured all in 1 day!! They were industrious and skilled in building the new deck, and were finished a week before the target completion date!! ******* and *** were always attentive, professional and friendly with their explanations/answers to all my many questions and concerns. High kudos to ******* and ***!! The quality of their skillful work, the Timbertech composite decking and the black metal guard railing are fantastic! Highly recommend Denver Deck Builders!!

• Review fromTodd B

  Date: 08/29/2024

  1 star

  Todd B

  Date: 08/29/2024

  They dont fix their mistakes when asked to come back. Terrible customer service. They put on a front when trying to make a sale. Chose someone else.
  

  Denver Deck Builders LLC

  Date: 08/30/2024

  This is not a valid review, we do not have a *********************** in our system in thr last couple of years, and if you look at the email that posted this review it is *********************** so this is another review or attempt by **** & *********************** to damage our companies reputation. 
  

  Its a bogus & false review and I would ask that the BBB please remove it. 

• Review fromRachel B

  Date: 08/13/2024

  1 star

  Rachel B

  Date: 08/13/2024

  Our experience started positively with ***** during the sale. However, the project, which began in July 2023, quickly became problematic. By September, it was still incomplete, and the project lead left to work on another project without finishing ours. There was no final walk-through, and communication ceased in September. With ***** and ****** assistance, the project lead returned in February 2024, informing us that work could not continue until all snow and ice melted. Again, no walk-through was conducted. We provided a list of issues (see photos), and in March, the project lead attempted to fix them. He never showed us the work before leaving, and did not seek any approval. Unfortunately, the issues were not resolved, and communication stopped once more. ***** was initially professional and reassuring, stating that the project lead would not return. However, after the project lead came back, ***** blocked our number for unknown reasons, which was disappointing given his previous promise to make things right. Despite ****** initial appreciation for our patience and professionalism, we were left without resolution. After months of trying to resolve the issues, ***** finally responded by text and had us send a list of concerns to the owner. The owner accused us of causing damage to the boards (we had already raised this issue with the project lead in September) and refused to help, ignoring our email. You will notice the dates on the pictures are during construction time. It seems the owner only received second-hand information for him sons and was very disappointing, never responding. We were also promised stamped plans that we finally received one year later after asking numerous times. The plans differ from the completed work. Getting in contact with them once problems arose was nearly impossible. They do not stand behind their work. Refuse to make their problems right.
  

  Denver Deck Builders LLC

  Date: 08/16/2024

  never met in person with ***********************. She was the one who reached out over the phone 
  originally to schedule the estimate with *****, but she set up the meeting for ****
  to meet with *****. After that ****** next interaction with her was several months after
  the project was completed and paid for. Our customer throughout the project was
  *******************. He was very reasonable, easy to work with, and happy with our
  work.
  
  At the completion of every project, we do a walkthrough with the customer and
  address any concerns they have. Its normal to have a punch list of 5-10 items
  theyd like us to address before they are willing to give us final payment. We did
  that with ******************* and as proof that he was happy, he paid us in full after the
  walk through. Then *********************** got involved and asked for a list of 5-15 additional items
  to be fixed on four separate/additional occasions. In all cases, both **** and
  ****** admitted these were small or minor issues, and a few of these types of
  items are normal. But 5 lists of minor problems over a several month period is
  excessive. Nevertheless, we fixed them all at no charge because we try sooooo
  hard to make our customers happy. Thats why we have an A+ rating, but we did
  tell them after the 5th list that this was the last time we could do free repair work
  for them unless it was a structural or safety issue.
  
  After one of the ****** lists was completed the customer was not home so no
  walk through was done. On another occasion, when a different ****** list was
  completed, it was raining so no walkthrough was done. So three of the five lists
  we worked off for the customer had walkthroughs where the customer gave their
  approval of our work. However, as stated above, all walkthroughs were done with
  *******************, and ****** was never present. As soon as she spent several weeks
  on her deck or got involved again, another list of problems was headed our way.
  
  I freely admit our communication deteriorated each time we got another list of 5-
  15 complaints. After the 5th list was completed, we gave up trying to please this
  unreasonable customer because we knew we never could no matter what we
  did. Then ****** found my 23 year old daughters info online/social media, who
  has no involvement in the business whatsoever, and contacted her!! After that, as
  the business owner, I got involved asking for her to explain her concerns directly
  to me. She sent a 6th list of 13 items on June 27th to be addressed and once
  again admitted they were minor. She sent pictures of a gouged board, but it
  didnt have a date on the picture. Personally, Id be shocked if they, as well as my
  crew, missed boards with gouges of this size during the first five punch lists of
  concerns and 3 walkthroughs that followed, all of which received Todds stamp of
  approval. Its very possible they were damaged by the home owners during the
  intervening months of deck usage. ****** says the dates on the pictures show they
  were gouged from the beginning, but I have not seen those pictures with dates
  on them.
  
  Even if the date of the picture was early in the process, those concerns would
  have been discussed and agreed upon during the 3 walkthroughs where we
  received approval of our work from ****. If he decided at that time that the scuff
  marks were not significant enough to warrant replacing the boards then we would not have
  replaced them. Once ****** got involved again, every detail became a major
  problem to her, even though she describes them as minor because she knows
  shes just being excessively picky.
  
  My recommendation to anyone in the future who is requested to do work for the
  ***** is to make a clear contract with **** that you work for him ONLY and
  not for ****** or you will never please them. If we had ever met her before the
  work began, we would have done so as well, but she wisely stayed
  hidden until after it was too late for us to back out.

• Review fromKen N

  Date: 05/15/2024

  5 stars

  Ken N

  Date: 05/15/2024

  Expert craftsmanship. Great to work with. My wife and I love our new deck. Highly recommend!
  

  Denver Deck Builders LLC

  Date: 05/16/2024

  Thank you so much! We are glad you love your new deck and loved working with us! We hope you get many years of enjoyment out of your new outdoor living space! :) 

• Review fromPeter H

  Date: 04/19/2024

  5 stars
  Could not have been more satisfied with the work of ****** and his crew. Great communication, top notch work, and completed on time. This was the second deck that they built for us. My highest recommendation. ****** takes great pride in delivering a ***********.

• Review fromLori K

  Date: 02/20/2024

  5 stars
  Denver Deck Builders was an incredible company to work with! Everything from the sales process to finish was so easy. Their pricing was very competitive as well as their attention to detail. They were even able to get the work done earlier than expected. **** was exceptional in his design and sales process. ***** and ****** were so great about communicating the process and what time they were arriving and leaving each day. I would highly recommend them to anyone!

• Review fromJane H

  Date: 02/06/2024

  5 stars
  Denver Deck Builders did an awesome job from the demolition of our old deck to rebuilding the new deck. ****** and ****** were professional and courteous, and worked really hard. Great communication throughout the whole process and great workmanship on the beautiful new deck. Looks fantastic- we love it.

• Review fromDanielle G

  Date: 10/30/2023

  5 stars
  I love my new deck! From the very start working with **** to the very end with ****** and ******, my results exceeded my expectations. **** said he was good at matching colors and he wasnt kidding, it looks like it was built with the house almost and the house is 50 yrs old. ****** and ****** did a great job bringing it all together. I would definitely work with them and recommend as well. Project came in sooner than I expected and better than I expected. Thank you Denver Deck Builders

• Review fromHeidi H

  Date: 06/03/2023

  5 stars
  We wanted a deck for outside our walk-out basementone that would match (or close to) our upstairs deck. **** designed it and ****** was the crew leader for construction. Everyone was polite, friendly, courteous and they did an exceptional job. Great communication throughout the whole process. Got it done in just a few days. We are very happy and highly recommend Denver Deck Builders!

• Review fromRick K

  Date: 05/11/2023

  5 stars
  I can't praise this this company enough. It was a breath of fresh air dealing with everyone from *****, the **** ***** the Project Manager, ****** the Crew Lead, and ****** who both made it happen ahead of schedule. They both worked hard and long days and completed when promised. They were very engaged with ** throughout the project with progress videos when we were out of town, verifying if there were questions or concerns on our part, as well as responsive to questions regarding how a specific item will be completed/finished. Their professionalism and commitment to quality of construction is second to none. These guys leave me with a much healthier attitude and faith in the fact there are respectable contractors out there. Not an often experienced reality. Thank you Denver Deck Builders, you set a very high bar and you Rock!