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Business Profile

Lawn Maintenance

BestYard.com, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Christine S

    Date: 11/22/2022

    The actual service they provide is 5 stars. We have used them for a yard cleanup, weeding, irrigation shut off, & lawn care. The team is very nice & gets the job done well.Where I've lost my patience is the admin side of the company. Their website gives 3 options to contact them: a phone number, email, or a contact form through the website. Their website states they will contact you within 24 hrs. but having used all the above methods multiple times this has never been the case for me.I'll use this one example to illustrate how requesting a service has gone for me in many other instances. I approved an estimate for a Fall Yard Cleanup on July 29th 2022 & was told to contact the company to schedule it once my yard was ready (pine **************** fallen etc.). I started with sending them an email on Oct 29th which got no response. From there I placed 4 different calls to the phone number on their website. 1 or 2 of those times I had to leave a voicemail & the remaining instances I was told I would receive a call back confirming I had been scheduled. 3 business days after my 4th call as of Thanksgiving week, I have yet to hear anything from the office. Maybe these reviews will motivate them.I have a full time job & do not have time to babysit a company to do what they've committed to. This company had been set to get a lot of future business out of me when I first found them but their lack of response will be sending my money to a competitor. I would've used them yearly for my yard cleanups & weeding, as well as updating our lighting system. We had also wanted to use them for our home Xmas lights but went with another company because they never responded to my contact attempts. The only things I'm willing to stick with them for is my irrigation shut on/off & the lawn care since that seems pretty streamlined & requires little contact. Everything else I'll be going to another company in ************************************** setting up services with me.

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