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Business Profile

Swimming Lessons

Safe Splash Swim School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

This profile includes complaints for Safe Splash Swim School's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe Splash Swim School has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to learn how to swim and so I signed up for a class. I originally signed up for a trial on 8/12/24 for class date of 8/24 but something came up right away and so I requested to drop the class. I got a withdrawal confirmation on 8/14. I then figured I should just enroll in the class and pay for it instead. I ended up paying $25 for tuition and $35 for annual fee for a class on 8/31. During the enrollment the website stated I could drop at anytime. I was in charge of my own learning. On 8/23, I received a voicemail to remember to attend the 8/24 class that I got successful confirmation of withdrawal for on 8/14. On 8/25, I find out I had an unexcused absence for not making it to the class and I also got charged again for $102. I check my account and I didn't approve automatic payment and right next to the payment it says this card isn't approved for recurring charges. I lost all trust and confidence in this school and so I dropped the class completely. They ended up only refunding $51 of the $60 I authorized and $102 that I did not authorize. They charged me $102 without my approval and only refunded $51. I would be just fine with losing the original $60 because I didn't research the company properly. However, I didn't even authorize the $102 payment. So I am suddenly out $111 and I haven't gotten a single class. I am out $60, I will take responsibility for not reading the Yelp and ****** reviews that were more accurate. But I would like my full $102 back. I haven't received any services and they have lost nothing because the class was still open for enrollment. They have not lost any customer opportunities. I am the only losing party in this whole situation.

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel my daughters swim class back in October of 2022. I spoke to a man who said the class would be canceled and the he could not guarantee my spot for the spring, and to call again in the spring to find out. At NO time was I informed about any paperwork needing to be completed. My wife was then charged $100 fees in November, December, January, and February. When I called again January 22nd, to inquire about why we were still getting charged monthly for something we cancelled in October, I was told there was no paperwork filled out and was emailed a form to fill out and return via email. I did it on the same day and received a confirmation email saying it was received and will be brought to the attention of the billing department for a refund. Weeks later, we never heard anything and I called again in February. I requested a direct cal from the owner ****, however I was I formed she does not handle customer phone calls. I wanted to speak to her I. Regards to my issues and got no response. In addition, I attempted to reach out to her directly via ********* but my message was never received/responded to. Today, I get an email saying simply we apologize for the error regarding your tuition. Attached was a copy of an $80 reimbursement. So basically, Ripples is admitting that there was an error in the tuition billing, yet they feel that the compensation should be $80! We have paid $100 for the months of November, and December, and $80 for **** and February ($360) when my daughters last day of attending was in October 2022. ******* then ridiculously plus the figure of $80 out of their swimming pool and thinks that all is well. I have done my part to rectify this situation and would like the BBB to step in. Ripples is lacking in customer service as stated by their own staff. The owner **** does not handle customer issues. After several phone calls over the course of months, Im done trying to get results on my own. Very poor management, what a shame.

      Customer Answer

      Date: 03/14/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 04/19/2023

      The customer messaged our manager on her personal ******** on March 22nd but the manager didnt see it because it lives in a section of messenger that says requests due to them not being ******** friends. We have contacted the customer and will refund December, January and February, as the customer did submit a drop for December 1st.  The refund has been submitted as of 4/19/23 and we have contacted the customer.

      Customer Answer

      Date: 04/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Safe Splash Swim School is NOT a BBB Accredited Business.

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