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Business Profile

Electronic Cigarettes

Vapor Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Complaints

This profile includes complaints for Vapor Source's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vapor Source has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vapor Source

      1214 S Prairie Ave Pueblo, CO 81005-2060

    • Vapor Source

      333 N Tejon St STE D Colorado Springs, CO 80903-1233

    • Vapor Source

      2884 N Powers Colorado Springs, CO 80922

    • Vapor Source

      618 W. 29th St Pueblo, CO 81008

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold an ******* Vape Pen that was banned in the ** 11/13/2023 at a discounted price. The vape was not working and was faulty. I asked for a refund for a faulty product and they declined. I am looking for a refund, before I contact local and civil authorities are involved.

      Business Response

      Date: 02/05/2024

      Please return to any location in ******** for a refund.

      Customer Answer

      Date: 02/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Vapor Source is NOT a BBB Accredited Business.

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