Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my service in November due to them not picking up my trash. I called again in December as they still didn't pick up our bins or trash. At that time I paid a final **** for November. They finally picked up our bins Jan after our trash sat there . I called for months almost everyday and the girl stated she was sorry they did not have a driver and will get asap. I got a collections notice for ***** stating it was for December when they never picked up my bins and it was the same trash .I called them and the manager stated they had no records of me calling. She said it does show that my bins were not picked up u til Jan and I canceled in December which is not valid. I have phone records of my calls each day to C&c.

  

  Business Response

  Date: 07/26/2022

  See attached. Calls regarding this were 7/22/21-not having her trash out in time for pickup, 9/9/21-payment, and then on 12/02/21 from a man stating that the driver did not take boxes that were out with the trash that day. He was advised that boxes must be broken down and would be picked up the next week.  On 12/16/21, customer called to cancel service at which time she was credited for the remaining 3 months leaving a balance of $13.80.  A **** was mailed out at that time to the service address. On 12/31/21, the customer called upset because her tote had not been removed yet. She was advised that her tote removal was scheduled for 1/6/22 and was apologized to for the delay due to being short staffed. She was told that she could return it herself if she was unable to wait and which time she hung up on the ***.  On 1/17/22, a notice of past due balance and warning of collection fee application was sent.  Late fees were added on 2/1/22 and 5/1/22. The collection fee was applied on 2/2/22 resulting in a new balance of $60.80. This **** was sent out. On 6/8/22, the account was turned over to outside collections. The customer decided to respond on 7/20/22, after she received the collection agency notice, and at this time tried to say she was not picked ** in December and never received our bills. Our records show this is not true as her husband called in December regarding boxes for pickup and multiple bills were sent to the same address that we collected trash from. She was very rude to the *** and hung up on her.  It is most unfortunate that you chose to not address this small **** until it was turned over to collections and faced additional fees.  Since it is now in outside collections, I have no control over their charges. I can and am willing to credit your account for the original **** of $13.80, which will bring the account current with C&C Disposal. The remaining balance with Wakefield will need to be addressed with them.
  

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Covid started this company has all sorts of excuses as to why the garbage is not picked up on time or even picked up, the driver keeps breaking the garbage can and no one is available to fix it. I pay this company for a service that is sometimes being provided. I call the company and ask when they will be out to fix the garbage can or pick up the garbage its the same answer, were short drivers or the trucks are broken. This companys inability to retain staff is not my problem and if they can not provide the service I am paying them for they need to state that fact. I have been a customer of this company since 10/2016. When I have phoned this company several times over the past two weeks they tell me they will send someone to repair the garbage can they schedule days and no one shows up. I have been hung up on several times, placed on hold for over 25 min. I have paid for services through the end of June, I expect my garbage can to be repaired or replaced prior to then. Im tired of the excuses this company needs to get its s*** together. Try reading the ****** reviews.

  

  Business Response

  Date: 06/03/2022

  It is true that we have been short staffed since COVID and it continues to be an issue.  I completely understand that is not your problem and understand your frustration with the excuses for not repairing your toter.  I am very sorry this has not been completed in a timely fashion. As I was accessing your account today to respond to this complaint, I see that your spouse came in and traded out the broken toter and re-established services.  I do apologize for the inconvenience this has caused you and if we can be of further assistance please call ************.