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Business Profile

Cosmetics Sales

Vail Skin Philosophy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

This profile includes complaints for Vail Skin Philosophy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vail Skin Philosophy has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/12/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vail Cosmetics, in collusion with Vail Skin Philosophy, exercises predatory and deceptive business tactics to intimidate visitors into spending an exorbitant amount of money for products available elsewhere for a much lower reasonable price. Vail Cosmetics employees stand on *************, luring people into the store with free samples. Once inside, they apply products offered at unreasonably high prices. When I refused, they offered progressive discounts as low as 10% of the original price. Still resisting, they persuaded me to make a purchase with a "free" gift. After paying over $380, they personally walked me to another location to get the gift. I could not politely escape. At Vail Skin Philosophy, the pressure campaign went into high gear. The technician (manager) sat me down, covered me with an apron and quickly tied back my hair before applying a facial mask that kept me immobile while she promoted products priced over $35,000! Although I refused and said I had to leave because my sister was waiting in the car, she would not let me go. She continued her scam for an hour (even though I asked repeatedly to leave), claiming miraculous results, offering warranties and guarantees, and lowering the price until I had no choice but to make a purchase to escape.These shops prey on Vail visitors who come from all over the world because exchanges or returns are impossible from a distance. When I returned home, I asked my spa about the products. They had never heard of the extremely overpriced products and said I had been subject to predatory practices.I called Vail Skin Philosophy about returning unused products and was told they were nonrefundable even though I had been repeatedly guaranteed total satisfaction. When asking to speak with the owner, the manager said she had no authority to divulge his name or contact information. I asked him to contact me, but he has not. It is a total scam and I would like to warn other innocent visitors to **** and get a refund.

      Customer Answer

      Date: 06/20/2025

      I did not receive an email on June 12 asking for receipts, but received email today that the case was closed for lack of response. Therefore, I am resubmitting the complaint with the receipts attached. Thank you

      Customer Answer

      Date: 06/20/2025

      I did not receive an email on June 12 asking for receipts, but received email today that the case was closed for lack of response. Therefore, I am resubmitting the complaint with the receipts attached. Thank you

      Customer Answer

      Date: 06/20/2025

      I did not receive an email on June 12 asking for receipts, but received email today that the case was closed for lack of response. Therefore, I am resubmitting the complaint with the receipts attached. Thank you

    Vail Skin Philosophy is NOT a BBB Accredited Business.

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