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Business Profile

Hotels

Tivoli Lodge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved the Tivoli Lodge in Vail on 4/30/2023 and paid $457.71 for a one-night stay under reservation # 130463 for Saturday, June 10th, 2023. My brother was coming to visit from Ohio, but he ended up being diagnosed with a Brain Tumor, for which he had to have surgery and remain in Columbus Ohio this past week. He was released today from the OSU Hospital.

    On 5/26/23 I contacted the Tivoli at 970-476-5615 and spoke with a male and told him my dilemma. He said that they were not out to "get my money" and if I decided to cancel, I could call "next week" and there would be no problem (even though it would then be outside of the two week window).

    Today 6/5/23 I called and spoke with the Manager (who according to him is the only male there) and he said he did not recall that conversation that we had on 5/26/23 and that unless I had travel insurance I would not get my money back for canceling, and suggested I find a friend or someone I know to use the room.

    Had he not told me to call back this week, I would have gone ahead and cancelled when we spoke on 5/26, which was within the cancellation period.

    Today he denied that he ever spoke with me and denied my refund.

Tivoli Lodge is NOT a BBB Accredited Business.

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