Reviews

Review Details

• Review fromChris K

  Date: 07/02/2025

  1 star
  Deceptive Service and No Accountability - Longtime Customer Lost
  I've been a Big O Tires customer for years, but after my recent experience at the Flatirons Mall location, I can no longer support or recommend this company.
  I brought my truck in for a prepaid synthetic oil change, alignment, and tire rotation -- part of a long-standing service package. Before dropping it off, I marked my rear tires with a Sharpie to verify if the rotation would actually be performed. When I picked up my vehicle, the marks were still in the same place. The rotation had clearly not been done, despite the paperwork saying otherwise.
  I raised the issue with the store manager, *****, and showed him photographic proof. A technician named *** insisted the tires had been rotated, but once confronted with evidence, they quickly performed the service they had claimed was already complete.
  I also knew ahead of time that a piece of shrapnel was lodged in one of the tires. I asked the staff three times if they had noticed anything wrong with the tires. Each time, I was told no -- a basic inspection should have revealed it immediately.
  When I asked ***** for the number to Big O corporate so I could report the incident, he gave me a fake number. I eventually submitted a formal complaint online and later received a call from someone named ***** at corporate. He was dismissive, vague, and clearly uninterested in resolving the matter.
  At that point, it became clear that this isn't just a one-store problem -- it's a company-wide culture issue. When management and corporate both deflect responsibility, it tells me everything I need to know about how they value their customers.
  After years of loyalty, I've taken my business elsewhere. I'm sharing this not out of spite, but so others can make an informed decision before trusting Big O Tires with their vehicle or safety.