Reviews
This profile includes reviews for MSI, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromPaul G
Date: 08/05/2024
1 starPaul G
Date: 08/05/2024
The HOA's activies save for snow clearing and lawn mowing are invisible. (Which one could hire a teenager to do for $100 bucks a month.) They just hiked rates by 12 percent - and residents of my community pay nearly $500 a month now. The exteriors (painting and fence repair) are long overdue.MOSTLY though, they arranged to have my motorcycle towed from a visitor's spot with one notification (which I did not see.) The fee was $642 for a once-off towing.THEY may not be responsible for the towing company's fees - but they are aware of them, and inflict this upon homeowners - with no remorse, apology, no change in policy I'm disgusted by this event and the general lack of transparency/ value for money. SURELY, if they spend $500 per home - there are more than 50 - we should have some idea where our collective $25k+ goes.Moreover, at least in SOME regards, they are there to SERVE the community, not punish, police, berate, send threatening letters.If homeowners weren't captive to these sharks - we'd ditch them instantly.
MSI, LLC
Date: 08/09/2024
Should you have concerns regarding your community's towing policy I do recommend attending a Board meeting to present your concerns. Assuming you live in a community MSI works with, I cannot tell from the review, the association's monthly financials are available for review by all owners on the association's website.
Review fromMark L
Date: 06/30/2024
1 star******** Not impressed with MSI at all ! They Harass you to no end with Non compliance Letters ! Even if your Property is in Top shape ! But dont address other Properties that are clearly in Distress! They are all about control playing games with you ! I have lived here 15 year with no issues until now ! I pay to live in a nice neighborhood but its just control Freaks and Harassment!Review fromJane S
Date: 03/01/2024
1 starJane S
Date: 03/01/2024
MSI doesnt budget appropriately, they squander money and when they realize how low their reserves get they raise the *** fee by over $100 each time. They cant keep up with regular maintenance and that causes bigger issues to arise on the properties. They also pick and choose who to fine for decorations and items kept on front lawns and patios. They invade residents privacy, theyll renovate your fences and take feet away from your property, they try to reclassify the housing from one form to another(condos vs townhomes). They hide their *** meeting building so that residents are discouraged from going to meetings. Just hold them outside on the property so that everyone can attend. They make it incredibly hard for the elderly and the disabled to afford their constantly raising fees and its almost impossible for those same residents to attend *** meetings. MSI needs their BBB accreditation revoked and they need to be shut down.MSI, LLC
Date: 03/04/2024
Your review provides no information at all as to what community you live in or if indeed it is a community we manage. Regardless, we manage owners associations, which means that all of the issues you list are the responsibility of your elected board of directors. We do communicate on behalf of most of the community boards we serve, but the authority for all decisions rests with those boards, not with MSI. -*******************, President.Review fromBri Q
Date: 03/01/2024
1 starBri Q
Date: 03/01/2024
Unfortunately, my recent experience with Park It Right at Autumn Creek Condominiums has left much to be desired. Despite being a resident, I was blindsided by the sudden implementation of permit parking regulations, which apparently now include booting and towing cars. To make matters worse, it seems like even when residents have followed the rules and registered their vehicles, there's still a high chance of getting booted unjustly. I've heard firsthand from a neighbor who had all the right documentation, yet her car ended up being immobilized.Furthermore, the dissatisfaction with the way Autumn Creek has been maintained adds to the frustration. The lack of snow removal in some areas and the trash scattered throughout the community demonstrates a broader disconnect between the board's decisions and the community's sentiments.This whole ordeal sheds light on MSI and the Elected Executive Board's poor management of the property. It's disappointing to see such disregard for the residents' convenience and well-being. Moving forward, you can improve their communication and enforcement methods to prevent further frustration and inconvenience for everyone involved.MSI, LLC
Date: 03/04/2024
We understand that parking enforcement, although a necessity in a condominium community, can be frustrating. However, it simply isnt accurate that your elected board blindsided the community with the new parking enforcement. Two community-wide meetings were advertised and held discussing the parking enforcement plan, and those were followed by 10 different blast emails and community website posts warning of the plan before the enforcement began. You are also still openly invited, as any homeowner in the community is, to attend community board meetings to comment as well. -*******************, President.Review fromMichelle W
Date: 02/16/2024
1 starExceedingly poor communication! When submitting a request to MSI the numerous requirements for making a request are withheld from the home owner or not sufficiently described, therefore, countless denials ase issued as MSI gives the home owner another single clue to what the next elusive requirement might be. It's a time consuming guessing game that threatens the fruition of a project. For example consuming time can eat up an entire season when building can take place. The delays can be financially harmful to the home owner and contractors. It is a needless misuse of power.Review fromJim C
Date: 01/28/2024
1 starJim C
Date: 01/28/2024
We have had MSI be the property manger for multiple properties we have owned. They seem to always resort to threatening community members. MSI should be avoided, as well as their community member, ***********************. **** only wants to harasses community members and try to threaten themMSI, LLC
Date: 01/30/2024
The notices you are receiving are being sent on behalf of the elected board of directors for your HOA, and are in compliance with both state statute and HOA policy. You would be receiving the compliance notices being sent to you for improperly stored items regardless of whether MSI was your community management company, or another firm. I do strongly recommend getting involved in your HOA and attending meetings if you object to community policy and rules. Killing the messenger for the message with this posted complaint is not the solution. -*******************, President.Review fromDaniel L
Date: 01/10/2024
1 starDaniel L
Date: 01/10/2024
DO NOT DO BUSINESS WITH THIS COMPANY!!!I must say, my experience with this HOA Management company has been nothing short of appalling. It's a sheer display of unprofessionalism coupled with a horrendous approach to customer service.Their Property Manager, *******************, is alarmingly inexperienced and utterly clueless when it comes to his role. His customer service skills are non-existent, and his empty promises are as infuriating as they are disappointing.Our HOA oversees 210 townhouses, and we have unfortunately entrusted them to MSI. The homeowners under our association are livid and frustrated due to the abhorrent disregard, and what can only be described as an egregious mishandling of our HOA funds.MSI, LLC
Date: 01/12/2024
******, this is certainly the most civil communication we have seen from you as my staff has become accustomed to profanity and yelling from your phone calls, primarily. Between all of that very unconstructive conversations are attempts to clarify what the association is responsible for at your home, and what the builder and/or you are responsible for as your assumptions on both are not correct. We will continue to work with the community on issues related to the association common issues, and certainly prefer that you aim issues related to your home through the proper channel to the builder for warranty follow-up. Please do try to keep on mind while doing so that MSI has nothing to do with any construction issues related to your home. -*******************, President.Review fromBecky K
Date: 11/29/2023
1 starProperty and landscaping are not well cared for. Dues continue to rise. It is difficult to get an actual accounting of spending when requested and spending is not always efficient. I think that the person responding for MSI on this website is a prime example of why people are providing 1 star reviews. I have pasted the MSI response to another reviewer below: (Unkind, and unprofessional but typical in my experience of how MSI consistently speaks to homeowners in our community and handles concerns). Read through how MSI responds to people and you will be able to decide how they run their business. MSI, LLC Response 11/13/2023 The correspondence we receive from you, with few exceptions,is profanity filled, suggests dangerous circumstances that do not exist, and lack the cohesive structure needed to allow your elected board or MSI to respond to you. We are at a loss for how to help you beyond suggesting appropriate counseling. -*******************, President.Review fromRochelle L
Date: 11/11/2023
1 starRochelle L
Date: 11/11/2023
Be extremely careful hiring this management company and be even more cautious if u are a home owner and they are the management company. They ignore all attempts to rectify dangerous situations that are indeed their responsibility....read the rest of the reviews and decide for yourself.....the tides are turning and laws are being placed to protect home owners from direlect management companies such as this one. I filed a complaint with the States *************************** BBB, and our HOA. Turn and run away from this company as fast as you can.MSI, LLC
Date: 11/13/2023
The correspondence we receive from you, with few exceptions,is profanity filled, suggests dangerous circumstances that do not exist, and lack the cohesive structure needed to allow your elected board or MSI to respond to you. We are at a loss for how to help you beyond suggesting appropriate counseling. -*******************, President.Review fromKyle M
Date: 09/05/2023
1 starKyle M
Date: 09/05/2023
Supposedly they use approved companies to get the work on your HOA done. Their Landscaper has charged us over 10k for work not done. Our Property Manager is worthless, and ******************* keeps replying with excuses and lies!!!Do Not Hire MSI, they did a good job years ago, now they do minimal work, have let our property fall into EXTREME DISREPAIR!!!MSI, LLC
Date: 09/06/2023
****, neither your HOAs elected board nor the majority of your community agree with your opinion, and repeating it on every social media and review outlet available does not make it any more truthful... -*******************, President.
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