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Dechoker, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Dechoker, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order on 05/21/2024 for 3 devices for a total of ***** , I have emailed the company 5 times to get a full refund with 1 email being sent back saying they were behind on orders , after they sent that email they have not responded to any more of my emails , the customer service phone number just picks up and says goodbye , this is the worst company I have ever dealt with!

      Business Response

      Date: 07/19/2024

      Hello,

      We apologize for the issues in resolving your request for a refund. We have notified our customer service team to be more attentive to their inbox. Our system is showing that your order was refunded a few days ago. 

      Thank you,

      Dechoker

    • Initial Complaint

      Date:07/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on May 16, 2024 and never received the item: wrote to customer service several times and received no response the company took my money and provided no goods.

      Business Response

      Date: 07/19/2024

      Good afternoon,

      We apologize for the inconveniences and delays in communication from our team. A full refund was issued for your order.

      Thank you,

      Dechoker

    • Initial Complaint

      Date:06/22/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the month of April 2024 I ordered multiple pieces of Dechoker items to disperse se to family members. Up receiving my items I was missing 2 items. I contacted the company and followed their steps to remedy the issue. Upon fulfilling my end I have received multiple run around emails and as of June 22,2024 they have failed to return my money or provide me the products I paid for. They have told me they had shipping issues then immediately said they were awaiting *** approval then quit communicating.

      Business Response

      Date: 08/07/2024

      Hi *****,

      We understand the frustration of not having received the refund yet and apologize for the delay and inconvenience. We have attempted to issue a refund multiple times since July 19. However, we have received an error with each attempt. I have also attempted to issue a refund today (8/7/24) and received an error saying that the items could not be refunded. Since we are unable to issue the refund through our portal, we ask that you submit a chargeback request for the missing items through PayPal. When it comes through on our side, we will approve it as soon as we see it. Again, we apologize for the inconvenience and hope to have this resolved ASAP. 

      Thank you,

      Dechoker LLC

    • Initial Complaint

      Date:06/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered the Dechoker almost 2 months ago money was taken from my account but never received product. Have emailed the company 4 times and they have stopped responding to me. At this point I want a full refund. Order number is ***********

      Customer Answer

      Date: 06/21/2024

      Placed an order on 5/11/24 never received product or a shipping email. Canceled order on 6/12/24. Still have not received my refund, have sent multiple emails with no response or refund. I just want my money back.

      Desired Resolution: Refund

      Business Response

      Date: 08/06/2024

      Hi *******,

      We understand the frustration of not having received the refund yet and apologize for the delay and inconvenience. We have attempted to issue a refund multiple times since June 12 when we acknowledged and approved your cancellation and refund request. However, we have received an error with each attempt. I have also attempted to issue a refund yesterday (8/5/24) and received an error saying that the items could not be refunded. Since we are unable to issue the refund through our portal, we ask that you submit a chargeback request through PayPal. When it comes through on our side, we will approve it as soon as we see it. Again, we apologize for the inconvenience and hope to have this resolved ASAP. 

      Thank you,

      Dechoker LLC

    • Initial Complaint

      Date:06/17/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My administrative assistant ordered two of the "Dechoker" items on 4/18/2024. After checking back in with her last week we had not received the items. I had her reach out to the company and their response was that they have not received *** approval so they could not ship the items until their approval was received. Dechoker charged the company credit card even though there were no intentions to ship the item. Charging for an item that cannot be shipped and not being willing to provide a refund upon request is theft.In addition, the message on the order confirmation says "We're getting your order ready to be shipped." is a flat out lie. The customer service department said in order to get our money back prior to *** approval, I would need to request a charge back on my credit card, which will be extra work added unnecessarily.

      Business Response

      Date: 06/17/2024

      We apologize for the inconvenience you received with your order. However, it appears that the order you uploaded ************) was cancelled and refunded on April 21. I did note upon receipt of this complaint that there is a second order placed at the same time ************). I have refunded that order.

      To clarify the misunderstanding regarding the **** all orders placed prior to May 22, 2024 were placed in our queue for shipping because until that time, we were manufacturing and fulfilling our orders. It was not until May 21 that we were notified of the classification change of our device and of the ***** need to review our product for consumer safety prior to issuing an approval to continue selling. There was no malintent and Dechoker has always strived for high standards of quality and ethics in our relationships with our customers and business partners.

    • Initial Complaint

      Date:04/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for dechoker on 4/8/24. Its now 4/16/24. I have not received any email saying it had shipped. I emailed customer service and did not get a response. The number listed on their website does nothing but make a beeping sound, no one answers. After reading several other complaints on BBB, I just want my money back!

      Business Response

      Date: 04/29/2024

      Hello *****************,

      I apologies for the delay in your delivery, however, I do see a response from our **************** team on the date of your message, as well as the date of your BBB filing, see attached. Please let me know how else I can assist you.

       

      Thank you,

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three anti choking devices from this company. Although they said my shipment was shipped it is sitting at the postal office in ****** ******** since January 30. Emails to this company and/ or requests for a refund has resulted in no response.

      Business Response

      Date: 03/04/2024

      Hello,

      Thank you for reaching out. Unfortunately, because it has been so long and you still have not received your order, it is likely the case that it was lost in transit by ********* A full refund has been issued for your order.

      Thank you,

    • Initial Complaint

      Date:02/23/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order one of their products feb.11 and have reached out to them at least 5 times for shipping information and ** receiving no response at all. I have let them know that I would like my money back and to not bother shipping it. The customer service for this company is very poor. Them selling a product that could save someones life you would think they would have good communication skills and customer service. Ship time was 4-6 days and Im still waiting over 2 weeks later.

      Business Response

      Date: 02/23/2024

      Hi ***,


      We received your complaint from BBB. I'm sorry you have had an issue not receiving your product. It is true that we have had overwhelming demand and orders are taking slightly longer than normal.


      I have looked through our customer ticketing system and see nowhere where an inquiry was made as to the status. We are offering refunds to customers whose orders are taking longer than expected and issue those with no problem.

      I have fully refunded your order.


      If you need to contact us in the future please use the contact forms on our website or directly to ******************************************


      Customer Answer

      Date: 02/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    Dechoker, LLC is BBB Accredited.

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