We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Battery Supplies

Duracell

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Duracell's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Duracell has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.33

    Average of 6 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Dennis V

      Date: 11/05/2024

      Excellent overall service provided by Duracell.Look forward on future updates from your company.

    • Mike J

      Date: 11/20/2023

      I've had a lot of leakage issues with the Duracell AAA batteries. I store all my batteries in a Battery Daddy designed to store batteries. Batteries are stored in the house with multiple brands of other batteries, Duracell are the only ones that consistently leak and only the AAA. I've had to throw away over 20 of these Duracells.
      All of the defective batteries had at least 4 years left before expiration, the latest 2029.

    • David G

      Date: 03/30/2023

      Purchased a Duracell car battery. It lasted less than 16 months before completely dying. Battery was used in a recreational vehicle and kept on a trickle charger (bought from the same store). Trickle charger showed an error light and battery would not charge. Store refused to honor the full 2 year warranty, claiming the battery was abused. It was not abused in any way. As above it was on a trickle charger when not in use. Contacted Duracell. They replied "For all inquiries regarding Duracell SLIU1RT batteries, including questions or compatibility issues, please contact our partner and distributor, ********* **** ****** at (xxx) xxx-xxxx." They made the defective battery. It has their name on it. They should take responsibility for both their quality and for the reputability of their dealers.

    • Glenn G

      Date: 03/29/2023

      Duracell batteries & flashlights are poor poor quality. Do not buy these products !!!

    • John L

      Date: 11/11/2022

      I have had nothing but trouble for years with these batteries leaking I have a maintained in equipment they leak I have in storage they leak and no matter what I do I can’t stop them from leaking. This seems to be a real bad problem with Duracell. I’ve had other batteries in the same area of storage , and had no trouble.
      The amount of equipment that has been damaged is unacceptable. I called spoke to representative. They said they would send me other batteries which they did and those batteries didn’t leak but the new ones I have bought are still leaking. I got a bag full of Duracell batteries with powder all over them.

    • Jessica

      Date: 07/22/2022

      I just wanted to take a quick moment to let others know that despite the bad reviews I see listed on this site for Duracell, I am very impressed and happy with their service. Not many companies stand behind their products, or promises, but Duracell is one of the few I have experienced. I had an unfortunate bad batch of batteries that leaked into one of my professional tools I had invested in. I saw on the Duracell battery package that they cover any issues related to bad batteries and I contacted them to explore my options and ended up filing a claim for the warranty. Despite my tool being less than brand new, I sent it in, along with the batteries that were defective and their packaging and the final outcome was they approved it and reimbursed me toward the tool. The process did take a couple of months from start to finish, but they were very clear about the time it would take and kept me in the loop. I do not know many other companies that actually stand by their word these days and I am very thankful Duracell does and will continue to purchase their products and hope this review helps others see that despite t heir bad rating on BBB, they really are a great company... remember, most happy people don't leave reviews either. Thanks

    Duracell is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.