Reviews

This profile includes reviews for Otis Elevator Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Otis Elevator Company has 126 locations, listed below.

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  Otis Elevator Company

  212 W Newberry Rd Bloomfield, CT 06002-5305

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  Otis Elevator Company

  #7 777-64 Avenue SE Calgary, AB T2H 2C2

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  Otis Elevator Co

  6050 Wedeking Ave Ste 10 Evansville, IN 47715-2187

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  Otis Elevator Company

  1212 W Cass St Tampa, FL 33606-1342

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  Otis Elevator Company

  1931 Market Center Blvd Ste 127 Dallas, TX 75207-3338

Review Details

• Review fromAP P

  Date: 02/12/2025

  1 star
  From last six months ticket is open for dangerous voice , otis don’t have any expert technician who can fix the problem wested more than 100k and now company suggest change the elevator, stay away from this OTIS ELEVATOR From :******* ****** ******* ******** Please visit my review what people said about our elevator and Medallia review destroyed my score -51% because of we installed OtIS ELEVATOR

• Review fromJoanna W

  Date: 01/08/2025

  1 star
  I wanted to share our experience with Otis ****** ** ****** *o provide some insight for others considering their services. Unfortunately, we found them to be one of the most difficult businesses to work with. Over the course of a year, we faced constant billing issues and poor customer service. Resolving outstanding items became an endless cycle, with little to no progress. Their customer service team frequently redirected us from person to person, none of whom provided clear answers or meaningful resolutions. The challenges were so overwhelming that we ultimately decided to break our contract with them. Based on our experience, we strongly recommend exploring alternative providers who can offer more reliable service and effective communication.

• Review fromRoger B

  Date: 09/05/2024

  1 star

  Roger B

  Date: 09/05/2024

  This company is a joke ! They have been to my building at least 20 times since I've been here and they never fix an elevator that continues to work. Elevators are a disaster and when you do call with issues they come whenever they want, It takes anywhere from a couple of weeks to months. Very bad company !!

  Otis Elevator Company

  Date: 09/06/2024

  Good Morning ******  Thank you for bringing these issues to our attention. We apologize that this has been your experience. Can you please kindly provide the location of your building so we may reach out to our local Management Team to investigate? Respectfully, Otis Customer Care

• Review fromMichael A

  Date: 07/09/2024

  1 star
  Otis in ********** ** over charged for a service call near the end of the service contract. After making my complaint both over the phone and via e-mail, i was given a 10% discount on a bill that was more than 50% higher than it should have been. We paid the bill. Otis kept asking our Company to enter into a new service contract and I refused. I believe that they broke the 2024 contract by not providing a fair price, their service was for two men no parts $3548.00 or over $600 per hour. Absurd. Now they are saying that we owe for a 2025 contract which we never signed because we did not meet the cancellation language of the 2024 contract. They were in breach of the 2024 contract and now they are trying to collect over $3500.00 on a 2025 contract we never signed up for.

• Review fromGinger B

  Date: 02/12/2024

  1 star
  We have a contract with Otis which began in 2018. It automatically renewed in 2023. We have paid for services which have not been provided since March of 2022. We were assured that services not performed and violations as a result would be resolved. We requested that the contact be cancelled for non performance in January of 2024. We met with Otis representatives who made the same assurances as the previous year. They have admitted that the services have not been provided and inspections long overdue haven’t been performed. They have received payment for these services. They refuse to terminate the contract and are threatening to charge us for early termination. I seems to me this goes beyond breach of contract, it is fraud billing for services not provided and are furthermore trying to extort money from our nonprofit company to terminate the contract.

• Review fromAnnette B

  Date: 12/05/2023

  1 star
  Otis is an incompetent company that cannot fix an elevator for the life of them. In my high rise condominium our one elevator has been down for almost 2 months and they keep saying they are waiting for parts. They come to fix it, it works for one day and then it’s down again. This is unacceptable work and they need to be accountable for their awful work.

• Review fromWilliam D

  Date: 09/07/2023

  1 star
  Questionable (or outright fraudulent) back office billing practices. Charges for service calls for "full maintenance" customers on components that should be covered, while they are in an advanced state of failure (i.e. component running past their MTBF specification as per technician). Service manager will not authorize module replacement even though the failure mode, when it happens, will cause a customer entrapment. Billing office will claim "act of god", even though the responding technician(s) state otherwise. Office not refund the disputed invoices, and threatened to escalate to collection. Failing parts were allowed to remain in service due to the State of CA temporarily suspending elevator inspections for over a year. The state inspector agreed with me as to the fault when we finally had our inspection, and wrote it up in the report. But only after repeated being invoiced by Otis for about a year for this same issue. Scheduled PMs may have also been skipped during this time too. The "clipboard" was not updated. BTW, I am not referring to overtime or "fuel and trip charges" (another story). I fully expect to have to pay a different rate for after contract business hours. The technicians are competent. This review is about the back office billing and apparent company policy.

• Review fromNeena K

  Date: 07/13/2023

  1 star
  I would give less than one star if this was a choice. Our two floor elevator stopped working after Hurricane Ian. The technician came out and told us he didn't have the proper equipment/wasn't qualified to assess the damage. We did not hear from them again. We called to get a status and another technician was sent and he said the same thing. We called again and another tech was sent and still nothing was one. We wanted the car lifted so the water could be pumped in the pit. They sent someone on a Saturday and did not notify was until they were already at the building. We were then told that they did not bring the proper equipment to lift our particular elevator despite the fact they had been servicing our elevator for the entire 16 years we have had it. They left. We were then told that we need write them a check for 298,000.00 before they would do anything and that they needed to replace every part of elevator in case floodwater touched it. We are a small local business. We were also told that no one else could service our elevator because were under contract with them. They have been billing us 11,000.00 for the above service calls even though they did not do anything. The only people that I can discuss/dispute this with are our service reps. On multiple occasions, they assured me that they agreed that the bills were unreasonable and they would get them waived but their manager was out of town. This dragged on for months and then they just stopped calling me back. They really have been awful. Do not use Otis Elevator.

• Review fromabraham j

  Date: 04/17/2023

  1 star
  A****** ** **** I am an Operations and Maintenance Manager in a two-story building located in ***** *** we have an annual maintenance contract with Otis that doesn't cover any service. the services they provide are excluded and billed separately every time you need support for maintenance or repair. we pay a yearly fee of US$3,500. from July 2022 to June 2023. yesterday we received a letter from OTIS to pay a one-time impact fee of US$125. to help offset the unexpected cost burden related to logistic and fuel costs. We ask why we had to absorb the lack of planification and leadership from a company that did not respond to any calls or emails to deal with customers. this is a bad example of doing business in the United States, Better Business Bureau needs to take immediate action against this company.

• Review fromDarrell P

  Date: 01/13/2023

  2 stars
  We have an annual maintenance contract with Otis Elevator that we paid in full in May. In November we received an "invoice" for $125.00 stating a "logistics and fuel impact fee" due to inflation. The following is a quote from the letter that came with the invoice..." In lieu of a permanent price increase we ask that you pay this one- time impact fee to help offset the unexpected cost burden related to logistics and fuel costs." I took this to mean that they would like us to give them an extra $125 even though it wasn't part of our contract. We are a non-profit (church) and decided not to give extra money to a company that charges hunrded$/Hr. for repairs that are not included in our maintenance agreement. Otis sent the "invoice" to collections and we are now receiving letters from the collections agency. I have spent a lot of time waiting on hold with Otis and finally talked to a third party who said that I would be receiving an email from a supervisor to see if we can resolve this issue. Several days later I have not received the email. Besides this occurrence my experience with Otis technicians has been good and their service has been good. So my experience with the local operations has been good but Corporate seems to be money hungry with poor communication.