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Business Profile

Elevator Service

Otis Elevator Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Reviews

This profile includes reviews for Otis Elevator Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Otis Elevator Company has 126 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 13 Customer Reviews

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    Review Details

    • Melany W

      Date: 10/08/2022

      Otis marked up the cost provided by ****** ***** to Otis by 437%. It is normal for a provider to markup a 3rd party invoice (10%-15% is typical). Otis' markup is abusive & unprofessional. Our 12 unit condo assoc accepted Otis' reco to replace the hydraulic oil in our elevator, consistent w/their reco to do so every 10 yrs. This work is not part of our standard service & must be paid for outside the normal maint contract. Otis does not provide T&M costs for its services, they only provided a fixed price of 9,750 (later agreed to reduce the 1-time fixed cost to 9,250). The proposal included an addt'l optional fixed cost of 2,500 to remove & dispose of the oil according to EPA standards, after requiring the HOA to obtain an EPA number. Realizing there is no person in our HOA who could remove, transport & dispose of the oil properly, we agreed to pay the 2,500 fee. Otis did not provide any basis for this cost. We do not dispute the rationale to pay a fee for the removal / disposal service. Otis replaced the oil in our elevator on 09/26/22. They left 2 large heavy bags of dirty oily rags in our garage & did not return to pick them up, though the team that did the work should have taken their trash w/ them, rather than soil our bldg. Otis hired SK to come to our bldg 3 days after the oil was replaced (09/29/22). We asked the SK rep to take away the dirty oily rags left by the Otis but it was not his job. SK sent a copy of the $465.49 invoice they sent to Otis, to our PM company. We requested a credit from Otis since we had to dispose of their trash, & expressed our dissatisfaction about the outrageous markup on the SK invoice. Otis refused to offer any credit since we agreed to the 2,500 cost. I replied to the rep's email to say that if he had disclosed the costs & their markup, we might have considered an alternative. I report this egregious, abusive behavior by Otis in hopes that other customers will be informed of this unreasonable & unprofessional behavior.

    • Jamie G

      Date: 08/15/2022

      I would not recommend Otis elevator service to anyone. Horrible customer service on every single level. They are not experienced enough. Rude. Dismissive. Otis technicians came out for a routine fire alarm inspection, and they broke the elevator. Over a month later our elevator is still broken. Since our contract is nearing an end, they have completely given up on trying to repair it. I've reached out multiple times to talk to someone other than our sales rep. They keep saying someone will reach out to me, but I have not heard from anyone. Otis is not equipped to work on ********* elevators, even if they tell you they have a technician with ********* experience. They will tell you what you want to hear just to shut you up

    • THE WILLARD COMPANIES D

      Date: 06/07/2022

      WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH. STAY AWAY FROM THIS COMPANY.

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