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Business Profile

Limo Service

J & R Connecticut Limousine Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired a limo service for the kids Prom. We were sent photos of two different "party buses" and we agreed to those options and were sent a contract for the fee for the Party bus. Prom was on May 17th. The bus arrived late and was not a party bus but rather a transportation bus which is rented at a much lesser cost. We were apologized to and told various different stories as to why but were told we would receive a 50% credit back to the paying credit card. On May 22nd I received the paperwork (attached) showing the credit was being applied to my **** card. But the credit was never sent to ****. I was told there were issues with making it happen, that **** wasn't accepting it. I called **** and they said they had no record of the credit being applied or an attempt to apply a credit to the card. I was told instead a bank check would be mailed. But a check never arrived and I asked for verification for the bank check and it was never sent. I asked to meet in person to get the check and was told that could happen but now the owner won't return my texts or emails or calls. They owe me $925 for the credit that has never been returned.

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made reservation with them on April 10 2024 for a round trip from our home to ***** ****** airport for a pick up on May 14th returning May 21 2024. Cancelled the reservation on April 12th and was told by Mr. L**** I would be receiving a total refund of 480.00. Waited and called Mr. L**** on April 10th about the refund. Was told girl was out sick and he would follow up. May 9th spoke again with Mr. L**** and he apologize about the delay. May 23rd spoke again with Mr. L**** and he said he would call me back tomorrow which would be Friday the 24th with and update. never happened. May 29th and told him I would be placing a complaint with BBB. May 30th spoke again with Mr. L**** and he said he would be back on the card in a few days. After exhausting my communications with the business I contacted my Credit Card company.

    Business Response

    Date: 07/23/2024

    This issue have been resolved and my customer was refunded

    Customer Answer

    Date: 07/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

J & R Connecticut Limousine Service LLC is NOT a BBB Accredited Business.

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