We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ESPN, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to ESPN+ on 4/1/22 through ************, not a third party service. I was able to access the content immediately through the login I created, but decided to cancel after a few weeks of lackluster offerings.

      When I attempted to cancel my subscription to avoid being charged for May, I received an error message on the site after I clicked cancel under manage my subscriptions. Then I signed in a couple days later and the website acted as if my subscription was no longer active when I logged in, and it prompted me to enter my credit card information to sign up and access ESPN+ content. I assumed the service was cancelled.

      Now have seen monthly charges on my debit card in May, June, July, and August of $6.99/mo. I'm seeing online that the monthly fee will be increasing to $9.99. There is no way to cancel online because ESPN says I don't have a subscription. I also cannot access the content even though I've been paying the full fee.

      I've called the support number (###-###-####) and the voicemail says the office is closed and tells me to go to the website or email. I emailed the listed address (support@************) and received an auto response that says the inbox is no longer monitored. The chat box on the website is greyed out and unavailable. The help contents on the website tell me to cancel online under "manage my subscriptions" - even though my profile shows I don't have any so that option is unavailable.

      ESPN needs to refund my money and lose my CC information immediately - I did not consent to the withdrawals coming out of my bank account for May, June, July, and August and have done everything I can to communicate that. I should not have to pay.

      Business Response

      Date: 08/04/2022

      This has been resolved. The account being charged was under
      a different name and email address. We were unable to reach the viewer but left voicemails. We did proceed to refund
      the 4 months mentioned in the complaint and cancel the subscription. We have sent the viewer an email confirming we have canceled the subscription and processed the refunds as they
      requested.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having an issue with the ESPN+ app where the app won’t go past the logo. I have called in weekly for the last year and multiple “escalations” and nothing gets gone but to call everyone else except them about their app issue.

      Business Response

      Date: 08/12/2022

      We reached out to ****** via
      email and voicemail regarding connection issues with multiple devices. We acknowledged her frustration regarding not being able to access ESPN+ content. Recent activity shows most devices are working
      properly.  We advised her ***** tv’s unfortunately are not currently supported. We provided via email a reference of supported device details. We provided a complimentary access for UFC 278 as a
      courtesy for issues she experienced. We are currently waiting for a reply after following up from the initial messages.

      Customer Answer

      Date: 08/12/2022



      Complaint: ********



      I am rejecting this response because: I have been trying to reach back out to them in regards to the event they offered and have been told there is no record on my espn account (under ******************) of the offer. I’ve repeatedly tried to reach out to them via email and get no response.



      Sincerely,



      ****** *******

      Business Response

      Date: 08/14/2022

      We were able to reach to Ashley
      and confirmed the UFC 278 offer had been added to the appropriate account. She
      replied by asking if anything else was needed to access it. We responded
      explaining just selecting the appropriate event tile would suffice.

      Customer Answer

      Date: 08/15/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the ESPN plus app to watch my granddaughter play ball at ********. Purchased th 6.99 a month plan. Was watching game and message came on the to call ************* Called this number and was told I had to pay 69.99 to be able to use the app with my cable. Paid the money and had problems so called numerous times and was told to do all these things which did not work. Started calling once a week for a refund and was told it would be put back in bank.Thisnever happened. When I call mow they wo t accept my calls.

      Business Response

      Date: 08/01/2022

      Customer initially purchased
      a monthly ESPN+ subscription at $6.99 to watch her granddaughter play for
      ********. Subsequently, the customer was contacted by a company that she later
      discovered was not ESPN+  and was informed she needed to upgrade to an
      annual subscription in order to watch the app on her TV, which is completely
      false. She upgraded with the mysterious contact for $69.99.

      She began having issues
      connecting to the ESPN+ app on her television and called this mysterious
      contact (************) to troubleshoot the issue and was initially given
      ambiguous responses and eventually finding the phone number to be no longer in
      service.

      The customer and I spoke and
      agreed she was a victim of fraud. I assisted the customer with her TV app
      connection issues and advised her to contact her financial institution to
      report the fraudulent purchase. I granted an annual subscription to help
      mitigate the potential loss and connection issues. The customer was satisfied.

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************** 7-16-2022
      ###-###-####

      To ******************** ,
      Please cancel the second charge of a double billing error on the part of your sign up terms flashed twice at the sign up page and when I checked my *** *** account I noticed I was billed twice.

      Please correct this 7-16-2022 accounting error for the second payment 26 seconds later for
      ****** Transaction # *****************
      Transaction date Jul 16, 2022 20:08:48 PDT
      and cancel that $69.99 charge.

      Then, please honor the first $69.99 payment for ****** Transaction # *****************
      Transaction date Jul 16, 2022 20:08:22 PDT
      so I can set up my account for ESPN+, today.

      Send my ESPN+ account set up information to
      ************************

      Please respond proptly, so I can set up my account for ESPN+, today.

      Thanks,
      ****** *****

      Any questions?
      ESPN ACCOUNT: ************************
      Email: ************************

      Business Response

      Date: 08/02/2022

      I spoke with
      ****** ***** regarding BBB complaint #********. With help from Tech Ops they
      told me they attempted to reauth directly via their portal so the transaction
      got retried or pushed on ******’s side.

      I confirmed with
      Mr. ***** that the charges were stopped which he also confirmed. The viewer is
      all set and this matter has been resolved.

    ESPN, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.