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Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ESPN, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7th I planned and executed a *** *** party and i had approximately 10 people to come over to enjoy the fight and and eat but when it was time to watch the main card it kept asking me to purchase something that I already purchased so when i called to find out why it wasn't working we did troubleshooting steps and that still didn't work! I was informed by ****** that ESPN had an outage and that it would be fixed at 11pm but this is way past the event start time.

      Business Response

      Date: 06/23/2025

      Hi *******, 

      Thank you for bringing this to our attention. We will have a supervisor from our Fan Support team call you at the number you provided to troubleshoot the issue and rectify your problem. 

      Thanks, 
      ESPN Fan Support

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed ESPN plus had been charging my account an error since November 17, 2022. I contacted the customer service department and opened a ticket number *******. However, ESPN plus is unable to locate where they are applying the funds that are coming out of my account. I have changed card and the funds 12.95 continue to be withdrawn. Their only solution is to call my bank, which I have done. However, since I changed cars, they still were able to take the funds from my account. I’m asking that they refund me the $12.95. They took an error each month since November 17, 2022. Plus my time spent on training to resolve the issue

      Business Response

      Date: 06/12/2025

      Hi ********* 

      Our support team continues to search for an email address associated with your account. Until we can verify your account, we're unable to process any cancellation or refund to your card. Can you provide any other potential email addresses that may have been used to set up your standalone ESPN+ account?

      Thanks, 
      ESPN Fan Support

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I try to watch programming on ESPN+, I receive an error message stating I need to re-authenticate. On the ****** * ******* devices I own, I have to uninstall and reinstall the app to re-authenticate. I have called tech support and they say it is because I have the app installed on too many devices and/or it is a tv provider problem. I have other apps that are linked to my tv provider and don’t have these issues. If I pay for a service shouldn’t I be able to access it on any device I own? Bottom line is this IS AN ESPN problem.

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband signed up for ESPN+ in 2019 which we happily paid for. In 2021 we decided to bundle ****, ESPN+, and ****** and was assured that the original ESPN Plus account would be canceled. I got a charge on 5/5/25 for $119.99 from ESPN so I called to ask them about the charge. They stated that they have been charging this annual fee since 2019. I told them that I was being double charged since 2021 when I opened a bundle account and was assured that this account would be automatically removed when I signed up for the bundle plan. I informed them that if you look on the accounts, it will be the same info and credit card information on both and that we haven't used the solo ESPN account for 5 years. They stated that they would refund me for this year ($119.99) but would not refund me for 2021 ($59.99), 2022 ($79.99), 2023 ($99.99), 2024 ($109.99) even though I was paying for ESPN PLUS on a bundle plan for that entire time which they could clearly see in front of them. It's a very sad thing that they have been double charging for a service for 5 years and won't make it right.

      Customer Answer

      Date: 05/08/2025

      I think that an important thing to note is that the representative did confirm that she could clearly see on both accounts that it was the same information, **** ***** (my husband), address, as well as the same credit card being used on both accounts. So, you can clearly see that we were being double charged. This isn't as if I wasn't just using the service. I was paying double for the same service. Reference from my call was *******.

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 04/12/2025, I attempted to order *** *** on my *********. After it was purchased I could not view the event. I called the 800 number for help and ESPN+ attempted to assist me. The ESPN+ rep had me attempt to purchase the event several more times. Finally she instructed me to try on my PC. I specifically asked if I get double charged will I be refunded. She said "Yes". The PC purchase worked and the fight was view on the ********* not the PC. I checked at that time and there was only one charge. On 04/15/2025 I noticed I was charged $79.99 twice, once by ESPN and once by ****** (I guess they own *********). I called ESPN and was instructed to call ******. ****** informed me that the fight was watched on the ********* and could not be refunded. I called ESPN back and spoke with Nicole. She encouraged me to lie to ****** and tell them the fight did not come through on the *********. I asked to speak to a supervisor and was called back by Tina. Tina also instructed me to contact ****** and deal with them. I informed her that the ESPN rep told me to access it through the PC. I asked if the call was recorded and she laughed at me. I offered to send her a credit card statement showing two charges and she said it wouldn't matter. I have since cancelled my ESPN+ subscription and will no longer purchase *** ****** from them In the past I have purchased over two dozen and never had an issue where I requested a refund or was double charged. ESPN + has lost me as a customer.

    • Initial Complaint

      Date:04/07/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN bet changed terms of agreement without notification, took my money without ID but not wants ID for withdrawal. Possible ID theft.

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep canceling the ESPN insider account, they keep charging me anyway. When I complain, they tell me "no refunds" and to cancel so I won't be charged again the next year. But then next year comes and I am charged again and go through the same thing.

      Basically, I guess I have to cancel my ****** account because they are just going to keep ripping me off $120 every year (or more, since the price goes up seemingly annually)

      Business Response

      Date: 04/01/2025

      Hi ****, thank you for bringing this to our attention. We would like to troubleshoot this issue with you. A Tier 2 member of our Fan Support organization will give you a call at the number provided. 

      Thanks, 
      ESPN Fan Support

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SIGNED UP for ESPN+ at 10:42 AM, 9 March 2025. But did not realize until a couple hours later that this service requires a TV provider. We do not have a TV service provider.

      CANCELED at 1:04 pm on 9 March. REQUEST FULL REFUND.

      1. SCREENSHOTS of emails are attached that clearly show time on 9 March @ 10:42 a.m. and canceled on same day (9 March) at 1:04 p.m.

      2. I have tried to contact ESPN+ on this issue and no phone number to contact. AI states reach out to them on X (******* ***************)!!!! A RIDICULOUS WAY TO DO BUSINESS.

      3. We do NOT have a TV service provider -- this service is not useable/needed.

      4. I am also filing an *** complaint if I have not received a refund within 30 days (NLT 9 April).

      Business Response

      Date: 03/25/2025

      Hi *******, 

      We appreciate your concern and would like to rectify your issue where possible. Please note that in your screenshots, the date on your cancellation email is 3/14 and the date on your welcome email is 3/9.

      We can have a supervisor contact you to discuss via phone if you would like. 

      Thank you,
      ESPN Fan Support

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/20/25 I spoke to 8 different phone representatives, hung up on three times, and was refused to connect to a supervisor all within a two hour time span.

      I cancelled one of the two subscriptions on February 21st and still being charged for both.

      I was told I'd get a refund, but never received the refund.

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** - first complaint

      Continuing to experience problems with the ESPN plus platform I was unable to watch many ****** of the *** *** because of inability to stream. expecting a refund for that as well now I’m trying to replace some of the ****** and i can’t play the ****** ( took video )

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