Complaints

This profile includes complaints for PhysicianOne Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PhysicianOne Urgent Care

  31 Old Route 7 Ste 4 Brookfield, CT 06804-1714

• 

  PhysicianOne Urgent Care

  1019 Trapelo Rd Ste 4 Waltham, MA 02452-5003

• 

  PhysicianOne Urgent Care

  211 University Ave Westwood, MA 02090-2333

• 

  PhysicianOne Urgent Care

  1210 Boylston St Chestnut Hill, MA 02467

• 

  PhysicianOne Urgent Care

  4110 Mystic Valley Pkwy Medford, MA 02155-6931

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from a debt collector even though my bill has been paid.

  Business Response

  Date: 04/29/2025

  Dear *** ******,

  Thank you for reaching out. We reviewed your account and found the following. The outstanding bill was sent to collections on 3/24/325. Following that, on 4/6/25, your account was paid in full, and subsequently removed from collections. We suspect that there was a timing issue related to when you received notice and payment was received. Your account is paid in full,  and you should not receive any further notices related to this matter. 

  Thank you, 

  Yale New Haven Health Urgent Care (formerly PhysicianOne Urgent Care)

  Customer Answer

  Date: 04/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *********

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Physician One charged my personal credit card today and I have not been to that office in quite some time. In addition, last time I was seen -it was paid in full. Furthermore, I do not have dependents there, so I wouldn’t be responsible for any other bills.
  
  We’ve reached out for an explanation, with no response. Plus, we previously requested this business not to keep credit cards on file (multiple times) due to erroneous charges in the past.

  Business Response

  Date: 05/13/2024

  Dear ******,
  
  Thank you for bringing this to our attention. As you know, a member of our leadership team has reached out to you to discuss this matter and has corrected the error.   
  We have refunded your card for
  the full amount that was charged and removed this card from your
  account.

  
  PhysicianOne appreciates your business, and we hope to serve
  you again in the future.
  
  Best, 
  Leadership Team 

  PhysicianOne Urgent Care

  Customer Answer

  Date: 05/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past two hours I’ve been trying to get my son’s healthcare results. I’ve spoken to several different people, including Sam. I need to get the results because my son is very sick and hasn’t eaten for four days. We are going to the hospital and I’d like to have a copy of the results in my hand. I have been refused to the results of my son’s bloodwork. I’d like my son’s blood work in my email.

  Business Response

  Date: 01/23/2024

  Hello *****,
  We would like to express our apologies
  for the miscommunication regarding your son's lab results and for the added frustration in getting this matter addressed and resolved.
  
  In follow up, you and our Director of Operations connected on 1.12.24 and she was
  able to send over all of the laboratory results that had so far been resulted. She did explain that there were still a few tests pending from the lab. Our Director did continue to monitor the lab results through the weekend and on Monday she contacted to let you know that the final pending results were still not available. She monitored
  the ***** resulting page through the weekend and Monday and followed up with
  you on 1.15.24 to let you know that these were still pending. When the results were final, she sent those over to you on 1.18.2024. Additionally the Provider who treated your son on 1.9.24 also spoke with you on 1.12.24 to discuss your son's results and spent time discussing your concerns.

  Due to your concerns, we have requested a refund for
  your son's follow-up visit on 1.11.24 as discussed in your conversation.

  The Manager who oversees the location your were contacting for assistance has begun to work with the team directly to ensure that they are adequately coached on how to better handle requests and ensure timely and professional
  interactions with our patients, as well as when to escalate to a supervisor for
  assistance. We don't expect this to be an issue in the future. 

  We hope that this adequately addresses your concerns and that you will continue to utilize PhysicianOne Urgent Care should you have urgent care needs in the future. 

  Best Regards,

  PhysicianOne Urgent Care

  Customer Answer

  Date: 01/24/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/2023, I went to a Physician One Urgent Care Facility at the **** ******** location for a TB test and specifically asked upfront for the total out of pocket cost for the test. Was told it would be $12 to draw the blood and another $30 for the blood test – total of $42. I specifically asked and verified the total cost several times with the front desk because the test would not be covered by insurance and I had limited funds available. I chose to do the test because of the price that I was given. Several weeks after the test, I got a bill from ***** for $97.86 that is related to this test done at Physician One Urgent Care and was billed $40 for the blood draw at their office. I then stopped in at the Physician One office and talked to the receptionist who told me that the price I quoted was a mistake because she did not look up the cost correctly, but there was nothing she could do. I then spoke to the office manager, Tereza Perez, who told me that all she can do is tell me to call *****, tell them what happened, and ask them to refund me, or to send the bill to Physicians One. Of course ***** did not do any such thing because they have no responsibility to the price that Physician One quoted me and stated that only Physicians One can re***** the bill be sent to them - I cannot make that re*****. I had nothing to do with *****; I went to Physician One for this test and they quoted me the total price, took my blood and then contracted the test out to *****. It is Physicians One’s responsibility to correct this matter and resolve with ***** on their end if needed. It is absolutely despicable how these people rip off their customers. I would have never done this test had I known it would be triple the cost I was quoted. I am seeking a refund and/or billing adjustment to reflect the amount over the quoted $42 that I have been charged and billed. If the difference between what I was quoted and the billing amount is not promptly resolved by Physician One Urgent Care, I will be calling the Practitioners Investigations Unit and filling a formal notarized complaint with ** ********** ** ****** ****** against this facility and the individual practitioners involved. This is nothing short of fraud and the licensing for this facility and it’s practitioners should be investigated. I will also be leaving appropriate website and social media reviews, and warning as many people in town as possible, so they are aware of what this facility does.

  Business Response

  Date: 08/23/2023

  Hello Ms. **********,
  I wanted to reach out to
  express my apologies for the miscommunication regarding your out-of-pocket
  costs associated with your 7.27.23 visit to PhysicianOne Urgent Care West
  Hartford, additionally, for the added frustration in getting this matter
  addressed and resolved.
  
  I have reached out to
  our representatives at *****, and they have confirmed with me that your bill
  for $97.86 from the date of service 7.27.23 has been removed from your personal
  balance, and we have assigned the balance to PhysicianOne and will be covering
  those costs for you. In the future please note that while PhysicianOne can give
  an idea of how much might be owed, we are not able to provide exact costs as
  ***** is a separate billing entity from PhysicainOne. For exact costs you would
  need to refer directly to the company (in this case *****) and you would be
  responsible for any costs associated with your visit.
  
  The PPD placement charge
  is $20, but the blood draw fee at our office is also $20. You were misquoted
  $12 at the date of your visit so we will also honor that price for the 7.27.23
  blood draw, however the price moving forward is $20 and will be what is owed if
  you require this service in the future. Because you had a 2nd PPD
  placed on 8/12/23 there is an additional $20.00 charge associated with that
  visit. The $20 for the PPD placement on 8/12/23 was not paid at time of
  service, so we have applied the $8 overpayment from 7/27/23 to this service.
  This leaves you with a $12 balance owed to PhysicianOne for the service date of
  8/12/23.
  
  We have provided
  coaching to our Site Supervisors in regard to ensuring that our teams are
  communicating correct patient costs, and that our team members should not be
  relaying a quote for any third-party payer such as *****, since they are a
  separate billing entity. In the future the team members and supervisors know
  that they should escalate patient complaints up to their supervisors if further
  assistance is needed in resolving an issue.
  
  Thank you again for being a valued customer and we hope to be able to service you in the future. 
  Best, 

  PhysicianOne Team

  
  

  Customer Answer

  Date: 08/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  Hello PhysicianOne Team,
  
  Thank you for your message
  and for taking the steps to resolve this issue.  Regarding your account of the payments made and the outstanding balance
  due – it is not entirely correct.  On 7/27/23,
  I was charged $40 for the the Hep B Test blood draw (not $20) and if you honor
  the $12 blood draw fee as you stated in your message, the overpayment is $28 (not
  $8).  Please see the copy of the 07/27/23
  receipt that was uploaded to this re***** for your review.  Subtracting the $20 owed for the second PPD
  on 8/12/23 from the $28 overcharge, leaves you with a net balance of $8 owed to
  me.  However, given the extent of the
  circumstances, I am not inclined to continue this dispute over a meager $8 overcharge.  If you agree with the above, I propose we
  call it even and will not re***** that PhysicianOne refund the $8 overpayment.  Please review and let me know if you concur.
  
  Thank you for taking the
  appropriate steps to resolve this issue,
  ***** **********

  
  
  
  
  

  Business Response

  Date: 09/01/2023

  Dear *****,
  
  I hope this message finds you in good health. 
  
  Thank you for bringing your concerns to our attention. We understand that reviewing billing statements can sometimes be a source of frustration, and we appreciate your patience throughout this process.
  
  After a thorough review of your account, we have attached both your Patient statement and billing statement for your reference. As per our assessment, your account currently reflects a balance of $12.00 owed to PhysicianOne, in line with our previous communications.
  
  Upon careful consideration of the circumstances surrounding your case, we concur with your perspective and acknowledge your desire to resolve this matter amicably. In light of this, we have decided, as a courtesy, to adjust off the $12.00 owed to PhysicianOne. Consequently, your account balance as of September 1, 2023, will stand at $0.00.
  
  We value your feedback and understand the importance of providing exceptional customer service. Please rest assured that we take your concerns seriously and are continuously working to improve our billing and communication processes to avoid any future inconveniences.
  
  If you have any further *****ions or require additional assistance, please don't hesitate to reach out to us. We are here to assist you in any way we can.
  
  Thank you for choosing PhysicianOne for your healthcare needs. We look forward to continuing to serve you in the future.
  
  Warm regards,
  
  
  PhysicianOne Urgent Care

  Customer Answer

  Date: 09/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26, 2023 I attended Physician One Urgent Care of ********* for illness. I used my health insurance, **** ***** **** ****** of *********, knowing that I was fully covered for this appointment, other than a $40 copay at most. As part of the office policy, I had to put my debit card on file for that charge. However, on March 22, 2023, I noticed that $462.86 was deducted from my checking account from Physician One Urgent Care.
  
  When I called Urgent Care I was on hold for hours and no one could help me. I called the ********* Office, the ********** Office, and the Billing Department. Finally I received an email from an employee who told me my coverage was denied for "lapse in policy." I knew this was incorrect so I called my insurance company and they stated they have not received any such claim and that I did indeed have coverage that date and to ask them to resubmit.
  
  I was more angry that Urgent Care took it upon themselves to withdraw such a large amount of money without a SINGLE notification: no email, no invoice, no billing statement, nothing. I would not even have known if I didn't check my bank account transactions.
  
  I was told on March 22, 2023 that it would be resubmitted but I could not get my refund until after it was approved. I was frustrated because that is money I count on to pay my bills but agreed. Today, April 17th I emailed again to check the status and was told the claim was denied again. When I called my insurance they said that no actually Urgent care did not even submit anything to them until April 12, 2023, over 3 weeks after our phone conversation and emails. I have now been out this money for weeks and Physician One refuses to reimburse me. I need my money back, I can not keep waiting and no one from the company will even reply to me or give me a good reason why I can't get this money back yet.
  
  Sincerely
  ***** ********

  Business Response

  Date: 04/25/2023

  Thank you for submitting this inquiry. We understand how this experience can be frustrating and confusing. Our intention is to provide an exceptional experience every time. Sadly, there seems to be technological challenges when attempting to process the insurance which is resulting in this frustration. We have compiled a timeline for your convenience in hopes of providing clarity. 

  First visit Timeline:
  

  Patient presented to PhysicianOne Urgent Care on 02.26.2023
  Claim was submitted to insurance on 03.01.2023
  Claim was denied for “Lapse in Coverage” on 03.11.2023
  Patient credit card on file was charged for $462.86 on
  03.21.2023
  Patient communicated with Billing Department regarding
  incorrect insurance processing and claim was resubmitted on 03.28.2023
  Billing Department again resubmitted claim on 04.10.2023 due
  to discovery of incorrect reprocessing
  Claim again denied for “Lapse in Coverage” on 04.11.2023
  (03.28.2023 resubmission)
  

  Second visit timeline: 

  Patient dependent presented to PhysicianOne on 03.06.2023

  Patient presented again to PhysicianOne on 03.08.2023
  These two claims were submitted to and processed by
  insurance company with total patient responsibility of $191.61.
  Patient was refunded $271.25 on 04.18.2023 ($462.86 less
  $191.61)
  Insurance re-processing of patient visit on 02.26.2023 is
  still pending processing (submitted on 04.10.2023)
  
  Attached please find:
  Claim History for 02.26.2023 visit (*******)
  Explanation of Benefits Denials for Lapse in Coverage (received 03.11.2023 and 04.11.2023) (*******)
  Explanation of Benefits processing for dependent visit of 03.06.2023 (*******)
  Explanation of Benefits processing for patient visit of 03.08.2023 (*******)
  Patient credit card on file charge of $462.86
  Patient credit card refund of $271.25
  Patient visit of 02.26.2023 showing in “pending” status as of 04.24.2023 
  
  Please feel free to call our billing department if you have any further questions, as we continue to work with the insurance company to close these encounters.

  Sincerely, 

  PhysicianOne

  Customer Answer

  Date: 04/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:04/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment online this morning 4/3/23 around 9am and I put the reason as lower back pain during the appointment process, then got my reservation confirmation. I scheduled the appointment for 4:15pm. I arrived at 4pm and the lady on the counter asked me how did I get injured. Then she asked was it at work. I replied that I don’t know it could be at work, could be anywhere. Then she told me they can’t see me because I said I may be injured at work. First of all, I never told her I was injured, but she phrased the question as an injury when I only came in for relief from a back pain which could have been from my history of having sciatica. Before they give people a confirmation for an appointment, they need to be sure that the person can be seen. I left my house in pain driving to that appointment to them refusing to care for me for them putting words in my mouth. Then they gave me a paper and said go there, they can see you. Still in pain, I drove 2 exits away to the place they sent me to find out I can’t be seen. All this could have been avoided if they had called me to ask those questions and if she did not put words in my mouth. It’s like they did not want to give me care in the first place.

  Business Response

  Date: 04/07/2023

  We have tried to contact the patient multiples times but was
  unfortunately unsuccessful. We have conducted an investigation and gathered feedback regarding the
  encounter the patient had with our front desk staff in ********* on April 3,
  2023. Due to the fact that we no longer offer services for Occupational Medicine
  and Worker’s Comp visits, the front desk associate followed protocol, and instructed the patient
  go to another location to receive care. The patient was provided with a hand out so she could find the closest center
  that would be convenient for her. Unfortunately, this resulted in the patients complaint that
  she was in pain and was unhappy traveling to another healthcare facility to
  receive care.
  
  We will continue to provide trainings and feedback to all
  our teams so they have the appropriate tools to provide every patient and
  exceptional experience.

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to by the clerk at physician one urgent care.
  
  After feeling symptoms I drove physicians one urgent care. Upon entering the building the clerk informed me they would be closed for the next 45 minutes during the lunch hour. However she did not inform me to make an appointment online! I ended up waiting 5 hours to be seen! They told me 2 people were ahead of me and the approximate wait time was 1.5 hours.
  After being seen by the doctor for less than 10 minutes I was billed for a “medical exam”. No such exam took place! I was asked what my symptoms were and was sent to the pharmacy for prescribed medication. I informed them of my displeasure with their service via their online survey when sent to me.
  
  After still feeling symptoms several days later I returned to the urgent care. I was asked to provide a card on file for security reasons. I specifically asked if I would be charged for this visit. The clerk no I would not be charged. That was another lie. The bill ended up being close to 200$ for a “medical exam” that simply did not take place. Again I was questioned about where I lived, why I was there, and what symptoms I’d been feeling. The physician referred me to my primary care doctor without an exam and no treatment! I was billed for an exam that did not take place.
  
  After attempting to make a complaint with their billing department they told me this was an insurance issue.
  
  However I was lied to twice. Accrued approximately 400$ worth of bills for “medical exams” that did not take place!
  
  I would like to be offered a payment plan after feeling deceived by this urgent care.
  
  Thank you for your time.

  Business Response

  Date: 01/30/2023

  Our Medical Director reviewed the charts for both visits and
  agrees with the level of services billed to the insurance company based on the
  documentation of the visits. The patient had signed a consent form (see attached) which authorized his
  credit card on file to be charged for any amounts deemed to be his
  responsibility after his insurance had processed the claim. The credit cards
  were charged based on the Explanation of Benefits received by the insurance
  company. Payment plans can be requested by the patient by calling the billing
  department, at ###-###-####, in advance of a card on file being charged.
  
  

  Sincerely, 

  PhysicianOne Urgent Care 

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment for a physical. I arrived and a girl working as a secondary at the front desk on 1/13/2023 at 4:00 pm, said that, “they do not do random physicals”. I stated that i needed it for multiple things. The girl said they needed a form then, with attitude. I then pulled up a form my university. I emailed it and the girl at the computer printed it and gave it to her co workers. I paid for the physical and the workers started talking about why I was there, questioning it and gossiping and talking unprofessionally. They asked me to fill out the form where I needed to. I filled it out where I needed to. I gave it back, and the other women were looking at it and trying to figure out what they had to do next. One woman gave me the papers back and said that I needed immunizations filled out on the form, and that I can just come back another day. I stated that I had a copy of my immunizations and that I could fill it out. She said that they had to fill them out and if I had it I could send it to the email. I said okay, i will do that. I sent it and then they had to fill out my immunization dates on the form. I went out to the car and got my grandmother so she wasn’t alone in the car because this was taking longer than expected. I came back inside and the women were talking about the form and my immunizations. I went over and they stopped talking and asked, “how can we help you?” I said that I was waiting for my form to be filled out and they were being rude saying that’s what we’re doing. I took 2 quick photos to get their names on their shirts, to report about their unprofessionalism. They knew they were being professional so they stated that they were refusing to complete my paper work and do my physical because “they felt uncomfortable”. They called their manager and gave their version of their story, which resulted in them canceling my appointment. I was treated unfairly and unethically for behavior presented to me and I am very upset.

  Business Response

  Date: 01/24/2023

  Our Director of Operations spoke at great length to the patient regarding her visit
  on January 13, 2023. The feedback received by the patient was that she felt she was not treated with the respect and
  professionalism she had received in our center in the past. Based on her
  feedback, we have taken the following actions.
  
  We have spoken with the ******* Site Manager and clinical team
  regarding this complaint and educated them on how this encounter made
  the patient feel. We have also educated them on alternative actions that could have taken place to avoid this and any future situations from escalating into a less than exceptional experience for any of our patients. In addition, they will attend a conflict resolution and de-escalation training. 
  
  We will continue to provide trainings and feedback to all
  our teams so they have the appropriate tools and resources to provide every patient and
  exceptional experience every time.

  We are grateful for receiving this feedback as we are a learning organization and want to continue to grow and learn. We hope this patient will decide to visit us again in the future and gives us an opportunity to change your experience with us. 

  Sincerely, 

  
  PhysicianOne Urgent Care 

  Customer Answer

  Date: 01/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your understanding on my behalf and taking my voice into consideration after I had faced this behavior. I was spoken to with nothing but professionalism and sincerity by the woman who contacted me.  
  
  
  
  Sincerely,
  
  
  
  ****** ***********

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is an absolute disgrace. I stopped taking my children and myself here because they are criminals. I have now received mutilple bills from months ago when I never even received service. They sent a bill to collections that I have never even received. I’ve paid so many bills from them almost a year after service that weren’t even true. They are disgusting. An absolute disgrace that with medical I face enormous bills years after ever going there for services never received. I have paid bills to them just to avoid collections for services not even rendered. This business is a disgrace.

  Business Response

  Date: 11/21/2022

  When a patients account is turned over to our debt recovery service partner, they attempt to collect the debt on our behalf. However, Outstanding debts are not reported to any credit bureaus and therefore would never appear on a credit report. 

  This claimant is reporting that she is receiving bills for services never rendered. It would be helpful to have more information on the dates of
  service in question as this patient as well as her children have visits with our clinics dating
  back to 2018.

  We are able to see that there are two visits from the year 2021, showing this patient as a responsible payer. The amounts due are the patients responsibility after insurance has rendered its payment.  The patient responsibility is a $50.00 copay for each visit which were both completed via **********. She did receive invoices much later than the the visit because her insurance company did not process and pay the two visit until June 16, 2022 resulting in the first patient statement being produced.

  See attached:

  Explanation of Benefits from Insurance company

  Two statements from our company to claimant request payment be made.

   

  The balance due in total is $100.00. Every attempt to collect this debt has been made. After 120 days of attempting to obtain this debt from the patient, the debt is transferred to recovery services. We are still awaiting payment. 
  Sincerely, 

  PhysicianOne