Business Profile
Financial Services
Sensible Auto Lending, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Sensible Auto Lending, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.13/5 stars
Average of 47 Customer Reviews
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Review fromScott A
Date: 04/23/2024
1 starScott A
Date: 04/23/2024
Sensible really doesn’t want to know what I think……. Ok, stop sending repo notices to people who have never been late on payments , and have proof of such…….Sensible Auto Lending, LLC
Date: 04/24/2024
After further review, Sensible Auto did not mail the borrower a Notice of Repossession. On 4/11/24, Sensible Auto mailed a Right to Cure Notice to the borrower due to two missed payments, 3/29/24 and 4/5/24. The account was 13 days past due. However, the borrower processed a mobile payment bringing the account current that same day. On 4/23/24, the borrower called in regarding the notice and was advised to disregard.Review fromMatthew M
Date: 04/22/2024
1 starMatthew M
Date: 04/22/2024
I called them multiple times in 2020 to come take my vehicle away because it was a lemon and they refused to I stopped paying for it because I couldn't drive it finally after 3 months they sent a report guy and after it went to auction they never sent the remaining balance that was owed on it and they sold the contract to an other company never sent me a notice that they did it and sued me and won now I owe more the I was paying on the shit they sold me don't use this company for anythingSensible Auto Lending, LLC
Date: 04/23/2024
The borrower contacted Sensible Auto on 3/12/2020 to request a voluntary repossession. The request was submitted on 3/13/20 and the vehicle was repossessed on 3/24/20. On 6/24/20, the vehicle was sold at auction and a Statement of Sale was mailed to the borrower's home address on 6/30/20. On 6/29/21 and 6/29/22, the borrower was mailed a Charged Off Letter to settle the account. On 9/6/22, the account was sold to ******** ******** ****Review fromLee D
Date: 04/02/2024
1 starLee D
Date: 04/02/2024
This company has called me multiple times, attempting to reach another individual I have attempted to tell them each time I am not that person. As soon as I talk to a live individual they hang up on me.Sensible Auto Lending, LLC
Date: 04/03/2024
A member of management will be contacting you via email to get this matter resolved. We appreciate you taking the time to share a review, and strive to provide exceptional service to all our customers.Review frommalorie i
Date: 03/01/2024
1 starmalorie i
Date: 03/01/2024
HORRIBLE CUSTOMER SERBICE. yOU CANT MAKE A PAYMENT WITH VYSTAR. MY LIEN WAS NOT RELEASED UPON PAYOFFSensible Auto Lending, LLC
Date: 03/04/2024
The lien was not released because the loan is not paid off as of yet. We have multiple payment options which include payments by phone, IVR, online, and PayNearMe. We also accept money orders and certified checks. If you have any further questions, please feel free to contact us at ************* Thank youReview fromJordan W
Date: 02/15/2024
2 starsJordan W
Date: 02/15/2024
I have paid my bill on time every time for years. I have never had to pay a “convenience charge” for paying through their website, or over the phone , they snuck it in on me this week and said , well if I had auto pay it wouldn’t charge me … is this legal ? I have never had to pay a fee now I do , that is a change of my contractSensible Auto Lending, LLC
Date: 02/22/2024
The borrower can avoid the convenience fee by setting up autopay or by processing a payment using an ACH. For further assistance, please contact us at *************Review fromCorey H
Date: 01/17/2024
1 starCorey H
Date: 01/17/2024
I lost my job and asked for my loan deferred. They told me that it was possible so long as I made 1 payment. Told them I had to go to the bank to deposit money, and they repossessed my car about an hour later.Sensible Auto Lending, LLC
Date: 01/19/2024
Sensible Auto mailed a Right to Cure letter which provided the borrower with a cure date of 12/22/2023 to bring the account fully current. The loan was in default status as of 12/23/2023 and the vehicle was repossessed on 12/28/2023 due to non-payment. The borrower paid current and redeemed his vehicle on 1/16/2024.Review fromTawana W
Date: 01/13/2024
1 starTawana W
Date: 01/13/2024
** ****** My car was repossessed Wednesday 1/10/2024. I called to pay the past due amount with fees Thursday 1/11/2024 and was told I would have to call back once the invoice was in . I tried calling back hours later and had to leave a message . I received a text message late Thursday evening with the amount to pay which I paid at 11:00 Friday morning on the 12th. I have made over 10 attempts to find out where I can pick up my car and no one at Sensible can help me. I continue to be transferred to a voicemail in the repo department. I requested for a manger to call me and I have yet to hear anything . I desperately need the car to go to work . The representatives at Sensible told me that they have this issue all the time with customers being unable to get their car back can only transfer me to the repo department.Sensible Auto Lending, LLC
Date: 01/19/2024
A Repossession Specialist attempted to reach the borrower on 1/12/2024 at 1:21pm and again at 3:07pm. The borrower attempted to call back after 5pm when the Repo Department had already closed. The Repo Department is open from 9am to 5pm Monday to Friday and closed on weekends. On 1/15/2024, the redemption release was processed at 9:14am. We appreciate you taking the time to share your feedback as it provides us an opportunity to improve and we apologize if this information was not communicated properly.Review fromRonald P
Date: 01/06/2024
1 starRonald P
Date: 01/06/2024
This place is a scam and I regret getting a auto loan thru themSensible Auto Lending, LLC
Date: 01/09/2024
We appreciate you taking the time to share your comments and concerns as it provides us an opportunity to improve. After further review, Sensible Auto assisted the borrower by honoring a deferment as an exception to bring the account current and in good standing on 1/8/2024.Review fromKaylan A
Date: 01/05/2024
1 starKaylan A
Date: 01/05/2024
This place is a scam and extremely unprofessional ! The manager was arguing with and over talking me . Giving false information. Etc . It took forever for me to get someone on the line as I (for weeks !) been transferred to voicemail without my call being returned while my bill was being racked up and my credit was being hit consistently! They eventually charged off my account nd over charged me for the vehicle, not allowing me to process any payments online but not telling me the address to where I can send a payment either . Etc . This has been a terrible experience for my first time financing a car . Would never recommend to anyone and I WILL be contacting a civil lawsuit as well as filing a complaint with the better business bureau.Sensible Auto Lending, LLC
Date: 01/09/2024
We appreciate you taking the time to share your comments and concerns as it provides us an opportunity to improve. After further research, the loan has been in default status since 8/19/2023 due to non-payment. On 11/19/2023, the loan charged off after reaching 120 days past due. If you would like to make a payment please call ***** *********Review fromErik G
Date: 12/24/2023
1 starErik G
Date: 12/24/2023
Sensible Auto is a scam. It safety’s out good UNTIL you actually need them. I financed a car thru sensible 9 mos ago that ended up breaking down after 9 mos. Sensible installed a dealer switch on my car that fried my ECU in my 09 ******* ******** The car was taken to the mechanic that installed the switch, who reported to me that 20 fuses were blown, ignition switch failure, & ECU dead. All direct contacts to the dealer shutoff switch. The whole process of losing my car because the mechanic told me after a month of not being able to repair car, to walk away, call my bank, & do a voluntary repo because the car was no good. I googled sensible auto and discovered they paid out $733k in 2019 to car owners who financed through them because it was discovered they APPROVE LOANS with shady dealers for cars that are known to be defected and otherwise would be denied by most banks. Now here I am no car, and debt to a lender and mechanic who are ultimately working together at this point. Because now my car is hidden by mechanic and no one seems to know where it isSensible Auto Lending, LLC
Date: 12/28/2023
After investigating this review, Sensible Auto was notified that the vehicle was located at ****** Auto Repair Shop on 12/19/2023. Sensible Auto was misinformed about the whereabouts of the vehicle as the borrower advised that the vehicle was at the selling dealer as of 11/9/23. On 12/26/23, Sensible Auto contacted the repair shop and was informed that the borrower dropped off the vehicle on 11/2/23 with no allegations as to why the vehicle was not starting. The borrower consented to a $720 diagnostics fee which was not paid to the repair shop. The borrower was informed that the vehicle needed a body control module and since then the borrower has not been in contact or cooperating with the repair shop. There’s currently an unpaid bill that is incurring storage fees at a rate of $50 a day.
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