Complaints

This profile includes complaints for Ethan Allen Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ethan Allen Global, Inc. has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ethan Allen Global, Inc.

  25 Lake Avenue Ext Danbury, CT 06811-5286

• 

  Ethan Allen, Inc.

  2205 Cobb Pkwy SE Smyrna, GA 30080-7633

• 

  Ethan Allen Global, Inc.

  9825 Us Highway 19 Port Richey, FL 34668-3848

• 

  Ethan Allen Global, Inc.

  8921 Us Highway 19 N Pinellas Park, FL 33782-5811

• 

  Ethan Allen Design Center

  4380 Lassiter At North Hills Ave # 100 Raleigh, NC 27609-5739

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Physically stopped by the Ethan Allen store in ******** ** 2/7/23 to ask that they remove me from their mailing list. That was my 3rd request. 4th request was 5/2/23 I called ###-###-#### & requested that they please stop sending me catalogs. 9/2/23 I sent my 5th request (a letter) to stop sending catalogs. Today is my 6th request for Ethan Allen to stop sending catalogs to this address. I've never bought anything from this company...nor do I have an interest in doing so. This business has made no effort to resolve the problem.

  Business Response

  Date: 02/08/2024

  Ms. *********,

  Thank you for reaching out to further address your concerns. We apologize for any inconvenience this may be causing you. As discussed with you, unfortunately we were unable to locate an account for you but may have been sending to a prior client and/or resident. 

  I appreciate you taking the time to share the photo of the correspondence you have received. As promised, I have submitted that information to our team for handling. 

  Please note, you may receive one more catalog, as the March/April issue has already been programmed to ship. 

  You have my contact information. Please do not hesitate to contact me should  you have any further questions or concerns.
  
  Thank you,
  Michelle

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Spencer track arm sofa/couch from the EA store in ********** ** in. November 2022 for delivery in April 2023
  
  We received the order and saw that the couch backrest had issues. The wood frame was showing through the rear of the couch and was wavy and not straight. It looked like the ribs for the back of the couch were showing through. The one on the floor did not look like this.
  We accepted the couch as we had no other furniture at the time and that they would send out a repair person to look at it and “fix it”.
  
  Their repair person came out took a look and said that it was not correct. After some back and forth they said they would make another couch for us and that the production manager would oversee its building. Three months later a new couch shows up. And it looked identical to the original one (photo attached). We did not accept it. Called EA. The sales rep was good to work with and they recommended we choose a different fabric. We did. Off to build couch number three. A few months later couch three arrives with the new and updated and more costly fabric (they charged me an additional $500 for the fabric) and it looks slightly better but still you can still see the ribs of the back sticking through. So three couches later. Thousands of dollars later and I have a couch that looks like it was purchased as a discount furniture store or even worse.
  
  We have bought EA furniture for years for multiple houses and have never had any service issues. The other furniture we bought from them seems fine. Three side swivel chairs and an ottoman but the main focal is the couch and it looks horrible still.
  
  We visited a different EA and they had the couch on the floor with a perfect back so they certainly know how to make it but seem to have chosen to not make it the same way three times. So disappointed in the process the quality and will be advising friends and family to purchase furniture elsewhere. An embarrassment for EA to be sure.

  Business Response

  Date: 01/09/2024

  Customer agreed to keep sofa for a cash discount which we processed for Customer on 1/3 /24....thank you joe E******* 

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ethan Allen continues to sell a faulty product, in this case their signature mattress, in spite of the product being unusable. They sent a technician to evaluate the mattress and deemed the product to be unusable. They will not refund but only replace the product with the same unusable mattress. User reviews concur that many people have gone through this with Ethan Allen and they will not accept responsibility for selling a faulty product. Here are a few other comments from people who purchased this $3,000+ mattress:
  “ I ordered a mattress and box spring from Ethan Allen for $2,500. It was to last a lifetime. On 9/15/08, Ethan Allen replaced the set with the same item. Here it is, 1/2012, and the mattress sags so badly, I am forced to replace it again.”
  “ Don't buy your mattresses from them, they do not honor their warranty!!!” “These are the worst mattresses I have ever purchased! To the tune of almost $4000! As a previous reviewer states, what is in the store is not what shows up to your house. The mattresses I received are queen but don't fill out the bedframes and are not as high as shown in the store. What I received looks like a $500 set from a discounter! After 8 months the mattress was indented an inch deep as verified by a "quality control" inspector from Ethan Allen. I was told by EA customer service that was far off from the 1 1/4" indent that was needed to replace the mattress! Are you kidding me?? Great customer service Ethan Allen! I have spent $40,000 there and will never step foot in EA again. I am out $4000 for junk and have to replace my mattress.”
  
  The complaints are numerous and all the same as what we experienced. Ethan Allen should reimburse their customers for a shoddy and expensive product.

  Business Response

  Date: 11/30/2023

  ******** ** *** **** ********* * ********
  *******  ***** ******
  ***** ********
  ****** ********
  
  Thank you for the opportunity given to review Ms. ***** ****** BBB complaint ID#
  ******** regarding an order (********) for an EA Signature Platinum King
  Mattress, item *******. Our management team reviewed Ms. ****** request/concerns and as a onetime
  courtesy they agreed to refund Ms. ****** original form of payment for the
  mattress only even though the mattress was disposed, versus being returned.  A credit in the amount of $3496.79 was
  refunded today (11/30/23) and the client has been notified. 

  Thank you!

   

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2023 we purchased an Ethan Allen EA Signature Platinum Mattress (Order # ******** for $3,748.50). We had been shopping for a new mattress, and based on a Consumer Reports review we went to the Ethan Allen showroom in ********* ** to try out the EA Signature Platinum Mattress. My husband and I spent some time on the showroom mattress together and thought it was the one to buy. Shortly after, we purchased the mattress online. At the time, we were told that if we didn't also purchase the EA Signature Platinum Foundation, the mattress would have no warranty!!! We also purchased the foundation.
  The first night I "realized" that we must have been sent the wrong mattress or that perhaps by mistake they had delivered a used mattress because the mattress was uneven. Within a few days I contacted Ethan Allen and a technician was sent out to determine if the mattress was faulty. The technician seemed to agree that there was a problem, but when we were contacted by EA, we were told the mattress met measurement requirements and their manufacturer said the mattress was fine. The mattress continued to sag and sink in the middle as my husband and I roll together in the middle of the mattress. I contacted EA service again and a different technician was sent out. He verified that the mattress sinks in the middle as he tried it himself, but once again, the "measurements" were "correct" and the manufacturer found no fault in the mattress. We are now a little over 6 months into suffering with this mattress as we continue to make payments. We are told that the mattress is nonrefundable; however we were also told that without the foundation the mattress would have no warranty.

  Business Response

  Date: 11/29/2023

  Good afternoon, 
  
  Thank you for giving us the opportunity to review Ms. ******* *****
  request/concerns regarding complaint ID #******** for her Ethan Allen EA
  Signature Platinum Mattress and foundation. Our management team reviewed the request and agreed to
  accept a return for both pieces for a full refund. Ms. ***** was also notified via telephone
  earlier today. 

  Thank you!

  Customer Answer

  Date: 11/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/8/23 We went to ***** ****** location and purchased Table & chairs. #********** total $10,757.08. The table is unique with a gold base ,the chairs were customed designed to match our home. We were originally told the table would arrive in Oct 2023. Perfect, right in time for Thanksgiving. While we awaited the table and chairs, we continued our relationship with Ethan Allen to align living room pieces to accent the new dining room table and chairs. 7/31/23 We bought multiple pieces (#********** $12,866) for the living room to tie the dining room table and chairs. To complete the vision. We also custom-made pillows (#********** $1,000) to work in the gold elements from the dining room to living room. We were notified in mid-October that the dining room table was on a delay and expected end of Oct, then it was pushed back to mid-Nov. Then it was pushed back to Dec. We worked with Ethan Allen to get an alternative option for thanksgiving or allow us to take the one from the show room. I asked for this at end of Oct as it was needed for thanksgiving. We hosted this year, and I was so excited to have all my living room pieces already. The vision was coming together slowly. After many calls I was told they would bring me the floor sample for the week of Thanksgiving, and then swap it out once my table arrived on Nov 27th. I get a call the day prior to them delivering, and I am told that the floor sample base broke and it was not safe to deliver. Ethan Allen offered alternative, but at that point I gave up and came to terms that I won't have the table for thanksgiving. My husband stopped into the store last week to check on status to ensure we were still on for the 27th. Designer said yes, but the woman behind her corrected her and said possibly January now! How is something in route and then 2 months pushed back? They did give us full refund but what about all the other pieces I purchased to align with this table? I don't have the table and the vision is incomplete.

  Business Response

  Date: 11/30/2023

  ******** ** *** **** ********* * ********  
  ******* **** *** ******* ******* * **** * *** ********** 
  *** **** **** 

  In response to the complaint about the delay on the Ethan Allen Stanton 60" Dining Table. While 75% of our furniture is made domestically in *******, we still have partners that manufacture around the world and this dining table is one of our imported goods. Ethan Allen provides an estimated date for product to arrive but that date can change if goods do not pass inspection, if shipping of products get delayed, etc. Ethan Allen did offer a loaner dining table to compensate for the delay and when it was deemed that the table offered had a safety concern, they quickly offered another table in it’s place.  
  At the request of the client, the dining table order was cancelled and refunded. The chairs on the order were custom and they were ready for delivery. The Design Center allowed them to be canceled with no restocking penalty as a courtesy due to the table delays. Custom orders are not cancelable or returnable due to preference. We understand the table was a key part of inspiration for the custom furnishings selected but it is the client choice to cancel that item, we cannot offer any additional returns or refunds on delivered products due to this request. 
  Ethan Allen Regional service manager reached out via phone to discuss the concerns and left a voicemail. We would like to offer to re-instate the dining table order, as well as hold the chairs with no money down if the client truly wants this table and to see the complete look that they originally imagined. This would be a good faith offer to have this order in for the client till the table arrived and no payment due till it was ready to be scheduled for delivery.  
  You can reach the regional service manager at ###-###-####, ask for Jaclyn.  
  Ethan Allen understands that delays while they can be unforeseen, they are very inconvenient for our clients. We want to offer options when the unforeseen happens to accommodate however we can.  

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2023 we ordered a ****** Swivel Glider from Ethan Allen (EA ) Chair was delivered May 4. Chair arrived damaged & I made note of it on the invoice. Pictures were taken. An EA tech came to our home May 18. He was unable to remove the stain on the arm & was surprised by the patch job on the upper back of the chair. I reached out to EA May 31 & again July 17 for an update. At this time I reported the left arm cap would not stay on the chair. On Sept 15 material delivered to repair the chair. Appt scheduled & cancelled by EA because additional materials had not been ordered. Ms. H*** from EA came to our home Sept 18 & took the arm caps to her showroom. .On Oct 4 I reached out for a status & was told on Oct 15 the arm caps fit perfectly on the showroom chair. Their solution: Don’t use them. You aren’t putting them on correctly. We can sew snaps on them to keep them in place. When comparing pictures of our chair & showroom chair it is obvious the left arm of our chair is not symmetrical with the right. The reason the arm caps don't fit. Ms. Ha** told me to call EA Home & request the chair be remade. They responded they would do a repair not a remake..I sent an email to Ms. H*** Oct 26 explaining our frustration & requested a full refund of $1921. She agreed. I then received I a call from Pam C*****, Market Design Leader indicating we would receive two thirds of the cost of the chair, due to terms and conditions in the contract we signed. We have been very patient & accommodating throughout this process & believe EA should refund the full cost of chair. Ms C***** said we have no choice but to continue to wait for a repair or lose one third $640 of the $1921 cost. Because furniture is custom ordered, does this preclude EA from being accountable to accept returns of poorly constructed furniture? Is waiting six months for a repair not reasonable? The lack of quality control, workmanship & customer satisfaction is not what one would expect from Ethan Allen.

  Business Response

  Date: 11/06/2023

  Ms. ******,

  I do apologize for any inconvenience and/or frustration this may have caused. With your purchase, the Ethan Allen Limited Warranty is included, Ethan Allen reserves the right to repair or replace when applicable as outlined in the Terms and Conditions you agreed to, at the time your order was placed.  A tech came out to your home to fully assess your ****** Swivel Glider, at which point in time it was discussed parts would be ordered, those have been received. An appointment was scheduled to complete the installation but later cancelled.  We value you as our client and want to ensure you are most satisfied with your purchase. We would like to offer a replacement order of your ****** Swivel Glider. 
  I have left another message for you to discuss the matter further and come to a suitable resolution. We appreciate and value your time and are looking forward to speaking with you.

  Please give me a call at your earliest convenience at ###-###-####.

  Customer Answer

  Date: 11/06/2023

  Waiting to hear back from Ethan Allen before responsing. Called last Friday and twice today. Left message with Jane G*****.

  Customer Answer

  Date: 11/14/2023

  Hello ***,

  I spoke with ******* this morning regarding our complaint against Ethan Allen  #*********. She advised I contact you and request our claim be reopened as this issue has not been resolved. I had responded on  November 6^, on the BBB website indicating I had not heard back from Ethan Allen after leaving multiple messages. I received a call on November 8^th and advised them that we did not want a replacement chair, but a full refund. They are charging a restocking fee of $640  for the “custom made” Monica Swivel Glider chair that is damaged and will need to be remade.

  After speaking with Ethan Allen on November 8^th, I was told by Michele (? ) she would reach out to the Design Center here in ********** regarding our refund. I have not heard back and planned to call today them today when I received this email saying the case is closed.

  Please reopen the claim as this issue had not be resolved.

  Thank you,

  **** *** *** ****** ******

   

  ****** ******

  *********** ********** **** ******* *****
  
  ****************************
  
  ************
  
  **********************

  Business Response

  Date: 11/22/2023

  Ms. ******,

  Thank you for bringing this matter to our attention, We are sorry for any inconvenience that you may have experienced. We have issued a return for your Monica Swivel Glider. As previously discussed with you via telephone, on November 8th and again on November 15th, you have agreed to the return and pick up on Tuesday, November 28th. Upon completion of the return a refund will be issued to the original form of payment. Please do not hesitate to contact me should you have any additional questions or concerns.
  
  Thank you kindly,
  Michelle 
  ###-###-####

  Customer Answer

  Date: 11/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *** ****** ***

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date 5/31/23
  $728.00 Deposit paid
  Sales order ********** Estimated ship date 8/13/23
  Problem: I have not received furniture.
  Ethan Allen has offered discounts with the expectation of delivery.
  I am seeking a full refund of deposit and cancel of order.

  Business Response

  Date: 10/26/2023

  *** ********
  We are incredibly sorry for the inconvenience the delay in the shipment of your order may have caused you. Unfortunately, natural disasters impacted one of our manufacturing plants, and while we are in a recovery period, we understand this has caused an impact to you as well. We appreciate your patience thus far and will issue a full refund.  

  Customer Answer

  Date: 10/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a full refund is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:10/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Advertisement:
  Product (mattress set) delivered was not same as product on display in store showroom. Refunds for product was issued, however they refused to refund delivery charges. As a customer, we did nothing that caused their misrepresentation.
  See uploaded complaint with ******* Department of Agriculture and Consumer Services.

  Business Response

  Date: 10/17/2023

  ******** ** *** **** ********* * ********  
  ******* *** * *** ********** 
  ******* ***** **** 
  
  In response to the complaint about delivery shipping refund. We have reviewed the request and cannot authorize a shipping refund to the client. Client made a purchase for a custom mattress and due to preferences on comfort, we could not satisfy the client’s needs and agreed to allow a return for refund of the purchase price plus taxes paid. This is a non-returnable item, allowing return for refund was extended as a courtesy. Due to this being preferences, services were rendered for shipping, no additional charge was asked for the pickup, and we cannot issue refund credit on the original shipping charges. 
  
  Ethan Allen offers high quality custom products and design services. When our clients run into a concern that is not quality related and requests to return a custom-made item(s) order at their request; we strive to be solution driven while still upholding our policy of the terms agreed to with a custom purchase. 

  Customer Answer

  Date: 10/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Arrogance of this business is unbelievable.

  Business refuses to admit that they are trying to sell an inferior product by using a better product in their showroom. Which is FALSE ADVERTISEMENT!  Their representative agreed with that finding and that is the reason they gave a full refund.  We will continue to pursue in Small Claims Court.  

  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ****** ****** and my husband is ******* ******. We purchased a sofa from Ethan Allen a few weeks ago. We have notified them of the defects and have tried to resolve this matter. My husband received a call from Jacqueline C***** the regional service manager. Her response to my husband was that they would charge us a restocking fee of 40 percent or 20 percent restocking with a deselection only. I also emailed Ms. C***** about her response and was not pleased with what she had to say to my husband. I am not pleased with the quality and craftsmanship of this sofa and also the professionalism of not getting a response from the sales person or the regional sales manager . We want a full refund because of the amount of manufacturing defects the sofas has and will like this matter resolved as soon as possible.

  Business Response

  Date: 10/10/2023

  To Whom It May Concern,

  This client is having buyers remorse. There are no defects, they think the seams are not straight and don't like comfort wrinkles. When they called corporate, I reached out to them and discussed new item, factory wrap and that we could send a tech to fluff, deluxe and align. They declined and wanted a full refund and return. I offered that we can't do that but other options that would be restocking, reselect with reduced restocking or we can move them to another space, they can sell them if they want and order new at our employee pricing as a generous special offer.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Memorial Day Weekend my husband and I bought two couches from Ethan Allen in *********** **. We worked with Jenny, design consultant, who at the time was super helpful. We ordered one couch that has worked out great and we are very pleased with. The second couch was the Chadwick Couch in leather (Omni Camel). This leather swatch was brought to us while looking in the store at other options. This swatch was not available to see online or in the storeroom- we would not have even known about it had Jenny not suggested it. Upon evaluation it looked like it could be a good fit, so we took the swatch home that evening. My husband and I decided to go with this color and proceeded to order both couches that Monday.
  We received both couches on July 14th. The leather couch looked drastically different than the swatch (and pictures I took of the swatch). I immediately called the design center and spoke with Alan. He instructed me to take pictures and email both he and Jenny which I did that day. Jenny did come by the house two days later and proceeded to only then inform us that the swatch we had decided on was 10+ years old and that even though she could see the difference that corporate may not take the couch back because "they don't think it shows well in the showrooms". Im not sure why this was not communicated to us PRIOR to buying this color. We were also told at that time that she would submit the complaint and that we should hear something in the next week or two. We have kept couch covered and have not used it once.
  After multiple emails to check on the status, its now October, we still have not been communicated with regarding this issue. We keep getting told "thank you for your patience, you should hear soon". Last week was told that the manager would call us Friday and never heard anything. We have over 10+ pieces of EH furniture from over the years and wanted to order quality couches as it had been over 17yrs since our last couch purchase. We want this resolved.

  Business Response

  Date: 10/16/2023

  ******** ** *** **** ********* *********  
  ********** * *** ********** 
  ******* **** **** 
  In response to the concerns with the Ethan Allen sofas and request to exchange. We have reviewed the request and considered all factors of the leather selection, the finished product and the service experience. Ethan Allen reached out to the client to apologize and extend options. 
  The ********** family was kind enough to consider the options presented and have come back to Ethan Allen to select a new sofa and are going to use these existing sofas in another space. We’ll have our delivery teams move the sofas when the new arrives. One of our interior designers is going out to do a home call measure check to ensure everything will fit. 
  Ethan Allen believes in high quality product, customer service and extending fair offerings. When there is a concern or something goes wrong, it’s our goal to make it right for the client.