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Business Profile

New Car Dealers

Danbury Chrysler Dodge Jeep Ram Kia

Reviews

Customer Review Ratings

1.36/5 stars

Average of 11 Customer Reviews

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Review Details

  • Review fromM. M.

    Date: 10/05/2022

    2 stars

    M. M.

    Date: 10/05/2022

    I was charged $1000 over MSRP. The car had no floor mats and I was promised them. After a month of asking I had to bring in my 2023 Sportage for a check engine light. I asked service about them. They checked with the salesman and they were given an ok to order. I was called to come in and pick them up. They tried to charge me $175.00 for them. When I complained the parts guy said oh yes your right and didn’t charge me. My car yes a 2023 was in for a check engine light. It needed and ignition coil they didn’t have and said it would be a week to get. They said it was fine to drive which it’s not good for the engine or catalytic converter. I didn’t look at the receipt till I got home. It said they changed the oil. I do have free oil changes but I did not ask nor was I asked for it to be changed. The car calls for 0w20 and they put in the wrong oil 0w30. They also lowered my tire pressure to 32psi when the door sticker calls for 35psi cold. I just drove the car 75 miles and the tires were hot so the next day I got a low tire light. Another kicker is I just changed the oil a few days before that so they wasted my oil and filter. The mechanic also got grease on my door handle and steering wheel with no attempt to clean. After waiting two weeks, one week more than promised date for the coil, I tried to contact about the part and was ignored. After another two weeks they answered and really didn’t care about any complaints I had. I was told that Saturday they needed to keep my car and I was getting a loaner that Monday. More than two weeks later now, no loaner. The service manager said they probably had no loaners but knew nothing about it. The service person said they had to clear it with the manager. Just a total circle jerk of lies. The manager said I should have had communication from them but the service person never called. The nonsense question from the service manager was let me know if I can help. He never had the service department do anything.

    Danbury Chrysler Dodge Jeep Ram Kia

    Date: 10/17/2022

    We are very sorry you were disappointed in your service with us.
    Your comments have been forwarded to our owner and general manager for appropriate follow up.
    We appreciate your taking the time to give us your feedback.

    M. M.

    Date: 10/17/2022

    It’s appreciated you follow up but unfortunately your service department thinks my issues with the vehicle don’t matter. I’ve tried to be patient with them and it’s just a continuous circle of nothing received. I’m done with Danbury Kia

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