Complaints

This profile includes complaints for Ingersoll Auto of Danbury's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ingersoll Auto of Danbury

  84 Federal Rd Danbury, CT 06810-5034

• 

  Ingersoll Auto of Danbury

  715 Straits Tpke Watertown, CT 06795-3318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After weeks of searching for a new 3500 HD for our business i found one i liked, perfect right? I called to put a deposit down first thing as we live 3 hours or so away, They give me to a gentleman named aldeir, after a day of dealing with him i asked for someone else, again they returned me to him. Several miscommunications as we had a small linguistics issue. They have me call around get all my insurance reg etc, just to tell me it would be quicker if i registered the vehicle myself, I go down and drive the vehicle notice the tire light was on, the idler arm had a ton of play and the tailgate had a closing issue, I asked aldeir if this stuff would be repaired before delivery, he told me it would. Well, they never sent the proper documents to the bank so the delivery was held up an extra 2 days. I asked for the repair orders to review the repairs and notice some of the things i had asked about weren't in there. He again assures me they are done. I received the vehicle on Friday, July 5th, The alignment is off the tailgate isn't fixed and there is still play in the front end. Now i am taking a day out of my shop to drive to a dealership 40 miles away to have the alignment done a week later, Let's rewind a smidge, They bring my paperwork for me to sign and tell me they'd overnight it, Its Tuesday that was Friday I just received it, and we are missing everything for me to register the car, Now they are overnighting that. Fast forward there's been acknowledged damage and issues with the truck since pickup, I have allowed them to pick up my truck twice to repair body damage, It still isn't repaired correctly I drove all the way down just to get insulted with an offer almost 20k lower than what I paid 6 months ago... I have reached out to the owner with no response, I have reached out to the attorney general but desperately hoping I do not have to go this route, but myself and my family work hard for what we have and this has been an almost 7 month battle...

  Business Response

  Date: 01/27/2025

  We have decided to repurchase the vehicle from the guest and returned his money in full. 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19, 2024, I Purchased a 2021 *** **** ****** ****** pick up truck from Ingersoll auto of Danbury. I Purchased the truck for $51,411 which included an extended warranty for $5,172. Time passed on and was ready for an oil change which I went back to Ingersoll of Danbury. After the oil change, I noticed low oil on my dipstick and notified Ingersoll. We agreed on doing a oil consumption test. Which means returning the vehicle to Ingersoll every 1000 miles until the next oil change. On August 25, I packed up the truck and was on a road trip to ******** **** to drop off my son at college. On our way driving through ********, ************, my engine seized and had to get towed off the main highway. I ended up renting another pick up truck and finished the trip. Then two days later, I had the truck towed back to Ingersoll of Danbury. It cost me $2,806.77 between the Towing and car rentals. Five weeks go by and on Friday September 27, 2024 I go to pick up my truck with a rebuilt engine installed. They wouldn’t release the truck until I paid an invoice total of $1196.84. The service writer said it needed a new battery which wasn’t covered under warranty and other miscellaneous items. On my drive home, which is over an hour, the truck alignment was pulling to one side. The next morning, I called the dealership and explained the problem, but they would not correct the problem. They said that would be at my cost to correct the alignment. so I had it aligned by a local alignment shop for $106.21. The total out-of-pocket expenses is $4,109.82. I asked service manager to consider paying for some of these out-of-pocket expenses, and they said no. I actually contacted ** in ******* and ask them to cover these expenses and they said no. I feel my expenses out-of-pocket should be covered by Ingersoll of Danbury.

  Business Response

  Date: 11/18/2024

  *** ***** did purchase his 2021 ****** on January 19,2024.  The sale price of the vehicle was $41,774.00 + $3,931.00 CT sales tax, $697 documentation fee and $250.01 DMV fees.  He purchased a vehicle service contract (warranty) for $3503.00 + tax and additional coverages for $972.00.  
  The service contract covers major repairs but does have limitations on towing distances and days of rental coverage.  Typically, a vehicle’s issues must be diagnosed by a qualified service facility and a claim submitted for approval of repairs, reimbursement for towing and rental coverage.  *** *****’s vehicle was towed to such a facility - a ** dealership in ** - when the truck broke down. He contacted us and we clearly advised him - multiple times - not to tow the vehicle to Danbury as: (1)  the truck was already at a qualified service facility where repairs could be completed and (2) the  cost of towing the vehicle hundreds of miles could well be in excess of $2,000 and would not be covered by his contract or Ingersoll Auto of Danbury.  *** ***** opted to have his truck towed to Danbury anyway at his own expense without notifying our Service Department; we found the truck on our lot and contacted him after which we began work on it.
  Our diagnosis revealed that an engine replacement was needed.  We ordered one and found that - as is common these days - the engine was on backorder.  As *** *****’s service contract allowed 9 days of rental coverage, we arranged for a courtesy rental for him from 9/3/24 until completion of the repairs on 9/28/24 at our expense; there was no charge to him. A rental would normally cost approximately $800 for this period of time.
  During repairs, we advised *** ***** that the vehicle needed a battery and several preventive maintenance items and he approved those repairs.  We completed them and, yes, it is appropriate that we would expect payment for approved work before releasing a vehicle.  
  In replacing an engine, a technician in no way interacts with the components that affect wheel alignment.  It is unfortunate that this issue came up seemingly on the heels of the engine failure but there is no logical case to be made linking the engine to the alignment.  Further, we advised *** ***** that, though we could certainly perform a wheel alignment, it made little sense to drive over an hour to our shop when there would be a charge comparable to what he paid locally.
  In summation:  Ingersoll Auto of Danbury neither manufactured nor damaged *** *****’s truck and we followed every required procedure in diagnosing and repairing it.  We sought to guide him to the most cost effective route to repair, which would have been to have the work done at the ** dealership, and we would have assisted with a loaner vehicle at no cost anyway given the stressful circumstances.  Mr *****’s out-of-pocket expenses were purely voluntary and we see no responsibility on our part to pay them.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a **** and a 3 yr /36,000 miles oil change maintenance service contract in August of 2023. They honored it in January of 2024 and told us today, August 2024, they will no longer honor their agreement or refund us for the remain 2 years of their contract.
  
  We were also sold 2 additional warranties by Ingersoll. A combo service contract and a vehicle service contract. These cover lost key fobs, minor body and tire damage as well as a bumper to bumper extended service warranty.
  
  They are refusing to fix anything, such as a paintless dent on rear quarter panel, the weather stripping around front windshield is detaching, and driver side sun visor is loose. They gave us one excuse after another. Such as they don’t work on jeeps. They say they weren’t told we had a warranty, which was the first thing we said when we made the appointment. All you will get from Ingersoll is a bill, and the “run around”. You often have to speak to several people over numerous days before you finally get the NO, from them.

  Customer Answer

  Date: 08/22/2024

  After a few more phone calls with Ingersoll of *********, Ingersoll of Danbury, sales departments and finance departments I was told that they will reimburse me for the oil change I paid for, out of pocket.  And I was reassured they would honor their oil change contract.  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2023, I bought a used 2018 ********* ********* ****** **** ******* ****l from Ingersol Auto in Danbury. I purchased the paint protection package, among other extended warranties. When purchasing the paint protection package, I specifically asked the salesman, Shiv, if rust was covered under the paint protection package. From personal experience, I was aware that rust is common in areas such as rocker panels, cab corners, and the bottom of the front passenger and driver-side quarter panels. Shiv confirmed that the paint protection package covers damage to paint, including rust. After owning the vehicle for about 3 months, I noticed paint bubbling and peeling in the front fender area where the incorrect mudflap (the bottom of the driver and passenger side quarter panel) was installed by the dealership. After many failed attempts to have the issue corrected during frequent service visits due to ignorance and selling an unsafe vehicle to me, my request to have the dealership repair the damaged paint was continuously pushed off and ignored by Shepard L***** (GSM) and Larry R*** (SM). The issue continues to worsen, which is why I was so adamant about having this repaired as soon as possible. Not to mention that each time I tried to address this issue, I had to go out of my way after working all day and sometimes even take time off of work. The dealership claimed that they would fix the damaged area free of charge instead of refunding the paint protection package valued at $799.99 + tax. I was provided a loaner vehicle by Ingersol Auto as a courtesy while the paint on my truck was being repaired and while many repairs covered under warranty were taking place. Upon arrival to pick up my vehicle on Wednesday, 7/18/24, the paint was not repaired on my truck. I left my truck there so the paint can be repaired correctly. Now I am receiving threatening voicemails that I will be charged for the storage of my truck that they are supposed to be repairing.

  Business Response

  Date: 07/22/2024

  We reviewed Mr. ******* concerns with our staff and we agree that our team should have acted quickly to either address the paint issues or refund the purchase price of the paint protection product.  We have issued a check to Mr. ***** *or the $799 purchase price + sales tax + the finance charges on that amount, which was the solution that he had asked for initially. 

  Business Response

  Date: 07/22/2024

  We have contacted this customer and have resolved his complaint, we have offered a full refund of the paint and fabric protection as requested and the customer has accepted. 

• Initial Complaint

  Date:04/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 23,2024
  ******** ***** 2024 AWD LEASE
  I was presented a vehicle lease I did not understand at the time of signing. Sitting in the dealer's finance department was the first time I was presented with any sort of pricing. I clearly stated I was having second thoughts moving forward, the cost was more than I could handle, but I felt pressured and rushed to sign the agreement, having already waited two years for the vehicle to arrive. I was told "it was a little late to be second guessing". There's still been no accounting of how the $7500 EV tax credit was applied to my lease, among other issues. I signed the lease, feeling rushed, and embarrassed that I didn't understand the numbers presented to me.. Within a few days of obtaining the vehicle I came to understand the true costs of vehicle and I reached out via email and phone to multiple people at Ingersoll, including management and the owner of the dealership. I explained I could not continue in the lease and that I needed to exit as soon as possible, the lease was much more than I could afford. I've also reached out many times to *********** *********, who still have not received Perfected Title, which is needed to use their Lease Assumption program. I believe the dealership is purposefully stalling to keep me in the lease, which I cannot afford.

  Business Response

  Date: 04/13/2024

  Approximately two weeks after Mr. ***** took delivery of his new vehicle, he contacted Ingersoll Auto of Danbury and stated that his financial situation had changed and that he could no longer afford his new vehicle.  This is really the heart of this issue and, regrettably, out of our dealership’s direct control. 
  In response to the assertions in the complaint: 1) Our Sales Consultant forwarded printed payment quotes for both finance and lease options prior to the guest’s arrival to take delivery of the vehicle; 2) It is not in our interest or culture to attempt to pressure a guest into a vehicle if the guest is not committed to it, as the result would likely be buyer’s remorse, an attempt to return the vehicle, and a damaged reputation.  Every buyer is free - and has a right - to change his or her mind and cancel a sale right up to the last minute.  If a guest expressed that desire at signing, our Finance Manager would surely consult with the Sales Managers and certainly not pressure the guest to sign contracts.  Our Finance Manager has stated that he explained the $7,500 increase in residual value (which serves to lower the lease payment) and the application of that amount is demonstrable in the final paperwork.  
  Further, in every transaction, all payment options, including choices for optional financial products, are presented in printed format for every guest to examine.  Every guest is free to choose or decline these options.  The process is clear and transparent.
  Once a lease or finance is consummated, the financial relationship is strictly between the consumer and the financial institution.  We have no standing to influence either party. The vehicle is sold; the bank has purchased it from the dealership for lease to the consumer, and we submit all titling and registration paperwork to the *********** ***.   It is the *** who will issue the vehicle’s first title and send it to the bank.  This normally takes 6 - 12 weeks in ************  We have no control over that process, and no motivation to delay it.  
  At this point, the vehicle is officially a used car.  It no longer qualifies for leasing or any other new car incentive program.  In light of this, the initial depreciation on any new car is substantial.  Upon receiving Mr. ******* request for assistance, our Chief Operations Officer researched other vehicles to determine if it would be feasible to resolve the negative equity in his car and still arrive at an acceptable payment.  Unfortunately, that simply is not possible at such an early point in the lease. 
  It is also not possible for the dealership to simply “take the car back.”  The financial impact is too great.  We do wish that we could ease Mr. ******* distress at this time of personal financial downturn, but there is no feasible option for us. 
  
  

  Customer Answer

  Date: 04/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have closed this case. 

  
  Sincerely,
  
  
  
  ****** **

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 ***** ****** paint keeps bubbling and peeling. I had the hood repaired at my cost and now the side panel is peeling! What can I do to get my car repaired? I cannot afford to keep paying for the repairs. I never had a vehicle peel like this.

  Business Response

  Date: 08/17/2023

  This customer did not buy a vehicle from our dealership, they would need to contact the selling dealer or contact GM corporate for any type of complaints.

  We are not corporate but an individual dealer.

  Customer Answer

  Date: 08/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I purchased the vehicle from a dealer of Buick. Ingersoll of Danbury, CT.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 08/18/2023

  We are very sorry Ms ********* is having this problem with her vehicle. We sold her a certified pre owned vehicle. From the pictures provided we can see the paint is peeling . We as a dealer do not warranty the vehicle for workmanship. The manufacturer is General Motors and they are the company that would warranty the paint and the other systems on the vehicle.. The paint coverage on this vehicle expired on February 28, 2020 as the paint on all Gm vehicles is only covered while under the bumper to bumper warranty. When purchasing a used vehicle there is a chance that the previous owners may have had paint work done.so there is no way to know if the paint is factory original . I suspect it may be factory paint but the coverage for defects is well past and expired more than 3 years ago.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my ******** ***2016 for a ******** ****** on oct 20 2022 n rec'd a forwarded letter today from ** *** that new car is u nregistered n uninsured despite paperwork given to me by Ingersoll I've spent hrs on phone with *** ins agent n Ingersoll to no avail Ingersoll auto needs to resolve this as I paid reg * ins fees n now had my car transported to *** for vacation n it's unusable in insured n unregistered per ** *** * Ingersoll failed to do its job to say the least this needs to be resolved ASAP

  Business Response

  Date: 03/03/2023

  We have checked *** records AND called ** *** to verify - the customer's vehicle is titled, registered and insured and there are no ***** on her account.  We suspect that she is being scammed.  I have left voice messages for her and sent her a text asking her to call me and advising that she does not call any number that appears on the letter that she received.  We are awaiting her response. - Tom O****, Sales Manager, Ingersoll Auto of Danbury.  *********************

  Customer Answer

  Date: 03/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******