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Business Profile

Relocation Services

Cartus Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cartus was hired by my husband's company to conduct all the operations involved in our out of state relocation. We had asked if we could choose our own vendors in which those requests were denied. They hired a 3rd party to move my vehicle and that company has caused $5000 in damages to my vehicle. It isn't drivable and I have been without my car for a month. We have filed a complaint to the car carrier which has been denied for ******* reasons so we have appealed and asked Cartus to step in. We haven't hear anything for a week. They never answer their phones and we have had to get ugly with them just to get email responses in a timely manner. We have also done a lot of the work that they were hired to do. We have asked Cartus to pay for the damages to my vehicle so I can have my car back while they deal with the carrier THEY hired on their own time and money. THEY are responsible for who they hire and entrust other people's property to and now that that company is refusing to pay for things they damaged. Cartus thinks they have no responsibility either and I assure you, they do. If they can't get their vendors to pay for things they break, then they should be responsible for the damages.

    Business Response

    Date: 02/03/2023

    Cartus is aware of the damage to the *****' vehicle.  We are working on finding a solution that is to the *****' satisfaction.  We apologize for the delay in responding and hope to resolve this in a timely fashion.

    Customer Answer

    Date: 02/03/2023



    Complaint: ********



    I am rejecting this response because:

    My car was in good working condition when I dropped it off and upon delivery, there are $5k in damages done which they are refusing to pay for ******* reasons.


    Sincerely,



    ******** *****

    Business Response

    Date: 02/06/2023

    Your file is currently under review.  We will get back to you as soon as the review has been completed.

Cartus Corporation is BBB Accredited.

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